Valuchi Reviews 186

The watches were fine, they got the paperwork wrong, so instead of paying duties on $900 for two watches I ended up paying duties on over $7000 for supposedly three watches. I understand errors can be made. 4 or 5 email to them with no response, they don't have a phone number, I suggest they are not worth buying from. THEY DO NOT CARE.

This brand claims to offer a 30-day return/exchange policy, but my experience proves otherwise.

I placed my order in November 2025 (Order #594202). After receiving the watch, I requested an exchange within the stated return period. Since then, I have been dealing with this issue for over two months, and as of 10 February, it is still unresolved.

I sent the item back as instructed and communicated repeatedly with their team via WhatsApp. The only response I keep receiving is: “We are waiting for the courier.” This same excuse has been repeated for weeks with no follow-up, no exchange, and no solution.

Messages are often ignored, there is no clear process, and no one takes responsibility. This is extremely frustrating and completely unprofessional for a brand that promotes itself as trustworthy.

If you are considering buying from them, do not rely on the return policy advertised on their website. It looks good on paper, but when you actually need it, you are left waiting indefinitely.

Very disappointing experience.

Very bad customer service .. when you send them message they don’t respond to you .. ordered a watch on 27.11.25 still haven’t received it

I bought a watch 17 december , i haven’t received it , i have sent countless emails , i am ignored

Order #15254
Ordered as a Christmas present which needs to be returned. I have contacted via WhatsApp and numerous emails, no response. Shocking customer service. No returns info on website or provided in packaging. DO NOT ORDER!

Worst after sale service experience and do dont even reply to your request or email

I messaged Valuchi prior to ordering the Dual Calendar watch to ask what their shipping policy was for a UK customer. The emailed back right away and confirmed the answers.

However I am now trying to return the watch and have emailed twice with no response. They do not have any option on their website to process the return and will not contact me back to tell me how to do this. Very keen to respond when you enquiry about making a purchase, however when you try make a return they will ignore you!

Order no: 14706

Valuchi created a limited edition Qatar edition, I pre ordered it and then when it released I ordered immediately (07-14-2025). After 3 days I received an email about how it sold out. We’re about a week further and yet no package so I sent an email and a message to custom support with no response, only a month later after 3 mails and 2 custom support messages I received a response saying they didn’t have it anymore and would get a refund. Very sad to see it going this way.

I wanted to return my product, but unfortunately I couldn't find the return label. So I decided to contact the customer support, but till this day I haven't received any reply. I wouldn't recommend anyone to order from this site. Terrible service!

I made an Oder 2 weeks back and there is no communication until today I have tried contacting via email , instagram and whatsap there is no response please assist .

Zero Stars is more like it!
😯
I'm trying to return the product and it is impossible.
SUPPORT IS HORRIBLE!
Million emails and WhatsApp conversations.
STILL DIDN'T RETURN.

I placed my order on the 30th of March and I am yet to receive any update on my watch and no one is responding to me on any of their social media accounts!

Order #13359

I got a reply from their support team, still trying to get the watch, will update my experience according to the results

Still waiting for them to ship my order

Finally got my order's tracking number. Honestly I had a hard time communicating with them, but when my item got shipped everything went well
Got my watch early this morning, very classy

Worst Support Ever.
I wanted to return a watch as it was written down in their policy when I ordered.
After several emails they promised me to send me a label.
Till today (8 weeks later) I never received a return label.
That‘s just a scam.
I would never buy a watch again!!

My son ordered a watch in January but he didn't like it returned it the start of February and still hasn't received a refund I've emailed, messengered and whatsapped them no reply whatsoever. Can't get a phone number to ring does he lose out on €250???

I had an amazing experience with Valuchi Watches! The watch I ordered is stylish, high-quality, and looks even better in person. The shipping was smooth, and the customer service was very responsive. I’m really happy with my purchase and would definitely recommend Valuchi to anyone looking for a premium timepiece!

Stylish and well-crafted, my Valuchi watch exceeded expectations. It arrived in just 4 days, and the sleek design, comfortable fit, and reliable performance make it perfect for any occasion. A premium timepiece at an affordable price—highly recommended!

These watches are amazing I love the quality and comfort will definitely be buying a lot more they such beautiful pieces I managed to get one of the limited edition watches and I'm so glad I got one

Best watches I’ve ever had.

I ordered chrograph watch on Black Friday, so it was delivered late. The long-awaited result was worth it. Watch is just amazing. I love it. Thank you Valuchi.

Unfortunately I also ordered a watch but got no updates within the delivery process and still do not know when the watch arrives. I also wrote an email to the support team but got no answer. Do me a favor and don’t by a watch from valuchi. If my opinion changes about the review I will change it if I will get new updates on the watch. My order Nummer: 11764

Update, after writing to the valuchi support I have got an answer and 2 days later my watch arrived so very nice support!!