Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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Review summary
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Escalation
Hi,
I booked ticket for tomorrow for an emergency & it's been more than an hour didn't get my booking voucher or Itinerary,
The payment is done but still waiting & this is really not good.
I want urgent attention!
Booking Id - 3486479990994
1 June 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued, the PNR is 58UZBZ, and the ticket number is 098-2887317162
After the ticket is issued, we have sent the itinerary confirmation letter to your reserved email address, please check it
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Booked a flight for tomorrow and…
Booked a flight for tomorrow and haven’t had a confirmation of ticket yet and we fly tomorrow.
The order number is 3486318769644 under the name Bethan Owen. Please address the issue
30 May 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3486318769644
The ticket you booked has been issued, the PNR is DVJRFU, and the ticket number is 738-3094581306
After the ticket is issued, the itinerary confirmation has been sent to your reserved email address, please check it
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
customer service had assisted me…
customer service had assisted me through my cancellation booking. it was smooth and very quick response from the team. now i'm waiting for my refund. thank you
25 May 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
We are honored that you have chosen our website and given us important comments.
We will continue to work hard to improve the website performance and customer service quality.
Welcome to choose VakaTrip website to book air tickets again.
After the refund is completed, we will notify you again through the customer service email. Please pay attention to the progress of the email notification, thank you.
Have a nice day~
Best regards,
Vakatrip CS Team
Hey unable to find booking under Pnr
Hey
i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb.
3485388902176 Here is my order number 6073510525698
54AZ3S
Here is my itinerary that i received from vaka trip side through gmail but under this pnr i am unable to find a booking it's showing no booking has been made under this pnr i have only 30 hrs for flight i am really worrying kindly look into this matter
Thanks
19 May 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for contacting us.
At present, your order has been issued, the airline code is 54AZ3S, and the e-ticket number is 607-3510525698
The flight status is normal, and we have replied to you via customer@vakatrip.com email with the specific results and voluntary refund policy.
Best Regards
VakaTrip CS Team
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3485259349866
The ticket you booked has been issued, the PNR is C97C87, the management booking code is C77TNV, and the ticket number is 098-2864663316
We have sent the itinerary to your reserved email address, please check it
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
No email confirmation
Hi, I’ve booked a ticket last May 12 for my flight today May 14. I still haven’t gotten any email confirmation or booking reference.
Passenger name: Angelo Galileo Gonzaga
Bday Feb 9, 1987
BPI Payment: 6193.18
14 May 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3484734699877
The ticket you booked has been issued, the PNR is 5SWGGC, and the ticket number is 0797307502869
We have sent the screenshot of the airline's itinerary to your correct email address, please check
We found that your reserved email address is wrong, and your correct email address has been noted
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Please issue ticket asap
Hi can u please issue our ticket asap.our flight is in the next 24hours
Order num 3483127304785
11 May 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for your patience.
Your order has been issued, the airline code is 8MZAP4,
because the email address katherinebook@hotmail.com you reserved
is full and cannot receive new emails, so we cannot send it successfully.
But we have notified you of the PNR by phone, and JESURETH SMITH has received the PNR.
If possible, please help us update your star rating after confirmation, thank you.
Best Regards
VakaTrip CS Team
My order number is 3484523648170 I've…
My order number is 3484523648170 I've booked a flight for 18th of may from Tacloban to Manila but I've put the wrong DOB I've put 27 June 1991 but the correct DOB is 27 May 1991 how can I rectify this please?
9 May 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for your patience.
We have replied to you via customer@vakatrip.com with the solution.
Please reply to us after confirmation, thank you.
Best Regards
VakaTrip CS Team
hi i have enquire my booking…
hi i have enquire my booking number:3484403957457,
I hope this message finds you well. I would like to request a correction for a booking I made. I mistakenly entered the wrong date of birth for the passenger Syed Mohammad Azri Iqmal bin Syed Salim on the flight ticket.
Could you please advise on the steps to correct this information?
Thank you for your assistance.
8 May 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for your patience.
We have helped the passenger SYED SALIM/SYED MOHAMMAD AZRI IQMAL to correct his/her birthday to 24 October 2000.
Best Regards
VakaTrip CS Team
SCAM & FRAUDULENT!!
Vakatrip.com is not a travel agency — it's an outright scam factory operating under the laughable pretense of legitimacy.
Booked a flight (Air India) through them on 30-Mar-25. They took my money instantly, but forgot the part where they actually send me the PNR. Tried calling the airline for PNR confirmation and they denied having my name on any of their scheduled flights for that day.
I had to book another ticket in the meanwhile and later on I received from Vakatrip, the PNR after 3 hours. I cancelled the ticket through the airline and they said cancellation charges would be INR 8,000 + GST. No problem here too as I was ready for that.
Then comes in the bureaucratic display of bot replies from their team inspite of the airline confirming countless times that they have given the instructions to them for refund. I copy everything (invoice, airline confirmation, mail correspondence) and yet their team will try to play fool so that you drop the case and go home. I’ve spent over a month fighting for a refund they owe me — a refund they acknowledge but refuse to process.
Their "customer support" is a bigger joke than their business model:
They have no working contact number.
Their email responses are robotic, delayed, and written as if by a trained parrot. (You are gonna have a fun time reading their responses).
They demand nonsense like "English-translated call recordings" just to delay the process further.
They randomly close tickets hoping you’ll shut up and go away.
Finally I receive a refund from them on 30-Apr-25, which guess what, is INR 2,558.21!! I paid INR 21,525 for the ticket and despite my countless mails back and forth, I receive not even 15% of my refund money!
Their entire business model is built on selling non-existent tickets, blocking your money, and betting you won't have the energy to chase them endlessly across broken systems.
Their business name on the invoice is LETSFLY LIMITED, which I guess is true to the name as it does fly with the customer's money afterall!
Order No: 3481064165366
Invoice No: VT3481064165366
30 April 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding the refund of your order, we need to make the following clarifications
1. After you inquired about the voluntary refund on April 1, 2025, when we managed the reservation through the official website, the order status showed that it had been cancelled. After verification, it was you who contacted the airline to cancel the flight.
2. Because your order was booked through the agency system, but you canceled the flight yourself through the airline, the ticketing agency needs the cancellation voucher to apply again. The order was canceled by you contacting the airline yourself, but you never provided any voucher.
3. Based on the situation you raised, you talked to the airline executive (Mr. Vignesh), who told you that the refund request was made by the agent and the cancellation fee was 8,000 Indian rupees + 5% GST, but the actual amount refunded by the airline was only 3499.03 INR. After deducting the refund fee, we processed 2527.57 INR (about 30 USD) according to the amount received.
4. The refund is our responsibility, and we also refunded the amount refunded by Air India. The airline did not refund the amount you said. How can we cheat you? We hope you can clarify the matter according to the facts.
Best Regards
Vakatrip CS Team
Update:
The total refund amount from the airline is 1418.30THB (about 40USD)
We have refunded 40USD according to this amount. If you can prove that Air India refunded you more money, please provide the evidence and we will do our best to contact the airline to ask for it.
Please treat this incident rationally and calmly. It is not that VakaTrip will not refund. We only refunded according to the amount refunded by Air India. The amount they promised to refund you was not completed as promised.
Dear Customer,Booking cancelled refund not received even they didn’t share the refrence no or UTR no for tracking the refund
Dear Customer,
We regret to inform you that your flight has not been booked successfully, and the refund is being processed.
The original booking details are as follows:
Booking number: 3483475279220
Passenger: KUMAR/RAVI;
Flight departure date: 2025-04-28
City route: DEL-PAT
Amount: 16294(INR)
Refund not recieved and making fool
27 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been refunded.
Refund ARN
74298255124910058004174
Refund Auth code
054888
You can contact your card issuing bank to verify the receipt of the funds. Thank you.
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Ticket not issued
Hi, pls issue ticket urgently as my flight is within next 24 hours. My order number is 3483846650327
1 May 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been refunded.
You can contact your card issuing bank to verify the receipt of the funds. Thank you.
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Please send ticket for Order Number 3483370264331
Please send ticket for Order Number: 3483370264331 on priority basis
26 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued, the PNR is 2N3HQ6, the ticket number is 098-7307100250
We have sent the airline's itinerary to your reserved email address, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Confirmed Refund but Tickets Issued Instead - Seeking Resolution for Order Number 3483311912774
Order Number 3483311912774
I initially had a good experience with Vakatrip’s customer service — they were responsive and assured me that my refund for Order Number 3483311912774 had been processed. Around 10:00 PM, I was affirmed and confirmed twice by their customer service team that Vakatrip had received the refund from the airline and that the refund would be issued to my original payment method.
However, at 11:30 PM, I unexpectedly received flight tickets along with a PNR number, despite being told the ticket had been canceled and refunded. Following this, I attempted to contact Vakatrip for clarification, but there has been no response at all since the tickets were issued.
This experience has been highly disappointing and unprofessional. I am now requesting immediate cancellation of the reissued ticket and a full refund as previously confirmed. If there is no action or response within 48 hours, I will be escalating the matter through my payment provider and lodging formal complaints with consumer protection authorities.
I hope Vakatrip will take immediate corrective action.
25 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been refunded.
You can contact your card issuing bank to verify the receipt of the funds. Thank you.
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
I booked a flight from Bengaluru to Goa…
I booked a flight from Bengaluru to Goa on 24th April 2025 and the departure date was 27th April 2025. However, at the time of booking it was clearly mentioned that if we pay additional Rs. 172 complete amount will be refunded and i paid accordingly. Therefore, when i was trying to reach Vaka trip customer care there was no repsonse and finally i reached airline services they have informed me that its a 3rd party booking and they cannot do anything in cancellation and refund process. Kindly note that i want my full refund amount as i want to cancel the flight immediately. My order number is 3483237310878. Very worst service. No immediate response i would like to sue and register a case.
25 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
You purchased Flight Change Guarantee, the explanation is as follows:
Once your flight gets cancelled, delayed or rescheduled for more than 5 hours, you will have the right to:
*Receive an email about the carrier disruption
*Get a free alternative flight offered by Vakatrip or 100% refund within 48 hours
Note:
The administrative fees charged by Vakatrip are nonrefundable if you choose an instant refund.
We have informed you by email that the flight status is normal and your order does not meet the airline's full refund policy. You can only try to apply for a voluntary tax refund (non-full refund). We have received your email confirming that you want to apply for a voluntary tax refund and have assisted you in contacting the airline to apply for a voluntary tax refund.
We will help you follow up on the airline's processing progress.
Please wait patiently for the airline's tax refund result
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
tricky charges ....when I try to confirm free "random seating"
when I try to confirm my booking and choose "Random seating" option FREE, it charges 20 euros to the total amount. There is no possibility to check without a price being added, so for 2 connections, it adds 40 EUR ... I cannot confirm my booking Penang-Paris via Hong Kong
24 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you for contacting us
Do you mean the problem of seat selection when booking a flight?
At present, we cannot find the specific order based on your information.
You can contact us through our customer service email address customer@vakatrip.com. We will investigate the problem according to your situation.
Looking forward to your feedback.
Best Regards
VakaTrip CS Team
The flight in question was preponed
The flight in question was preponed, and I was informed by Vaka Trip only 1.5 hours prior to departure. Given that this was an international flight, it was extremely challenging to reach the airport in time, and ultimately, I was unable to board the flight.
Upon inquiry at the airport, the airline confirmed that they had informed Vaka Trip about the schedule change 24 hours in advance. This clearly indicates that Vaka Trip failed to relay this critical information to me in a timely manner. The delay in communication was entirely on your part, and not the airline’s responsibility, as your team has repeatedly suggested.
Despite multiple follow-ups, all I have received are generic responses claiming that a refund will be issued “once the airline processes it.” This is unacceptable, considering the fault lies with Vaka Trip’s failure to notify me in time — not with the airline.
I am appalled by the unprofessionalism and lack of accountability shown throughout this experience. The delay and inconvenience caused have not only resulted in a significant financial loss but also emotional distress.
I demand that my full refund be processed immediately. If I do not receive a satisfactory response and resolution within the next 7 business days, I will have no choice but to escalate this matter further through consumer protection authorities, social media platforms, and legal avenues if necessary.
7 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3478643907654
After verification, we have received the refund from the airline and have given priority to refunding your original payment account
At present, your order has been refunded.
After the refund operation, it usually takes about 3-7 working days to arrive in the account.
Please pay attention to the arrival of your card.
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
I badly needed my ticket as soon as…
I badly needed my ticket as soon as possible because tomorrow morning at 7:35AM is the schedule of my flight ghy to del. My order number is 3483129524844
23 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued, the PNR is 26Y8ZO, the ticket number is 098-7232919920，098-7232919921，098-7232919922
We have sent the screenshot of the airline's itinerary to your reserved email address, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Corrected - No PNR - Spelling mistake in last name
UPDATE - I will like to retract my comments.
Vaka was prompt and I did get my PNR and corrected name swiftly. I’m impressed that they cracked a very low price. My flight is day after tomorrow.
Hi Vaka,
I have found your website very confusing and could not find any no to contact.
I have booked order no 3483082493525, but I found the final ticket has my last name spelt wrong. "Arors" instead of "Arora" . I have also sent an email request in this regard but no acknowledgement yet. Could you please confirm asap.
Thanks
23 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued, the PNR is QZUNOH, the ticket number is 9902171808134
The airline has issued the ticket according to your correct name ARORA/CHIRAG
We have sent the screenshot of the airline's itinerary to your reserved email address, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Reply:
Thank you very much for your update.
It is our honor to help you.
Welcome to choose VakaTrip again~
If you have any questions, you can send your request through the website "Contact Us"
Flight from Delhi to Mumbai PNR not received
Dear Sir,
I have booked a flight from Delhi to Mumbai for 2 passengers but still not received PNR of flight. Please help
Flight date 22.04.2025
Order no 3482935734247
21 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued. The PNR is 4SAA8X. We have sent the itinerary to your reserved email address. Thank you
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
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