Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
VakaTrip/Cathay Pacific/HK Express],
VakaTrip/Cathay Pacific/HK Express],
I booked flight CX5749 under Cathay Pacific via VakaTrip, but later found out it's actually operated by HK Express (UO749) — a low-cost airline that doesn’t include hand-carry baggage. This was not clearly shown during booking, and I chose Cathay specifically for its baggage benefits.
This is very misleading and has caused me concern.
As a courtesy for this confusion, I also request that you add my middle name (Juderiasen) to the ticket free of charge, since it was not included during booking and may affect check-in.
Please clarify:
Will Cathay's hand-carry baggage policy still apply?
Who do I check in with?
Can you add my full name: Lara May Juderiasen Banzuelo?
Thank you, and I hope you can resolve this as soon as possible.
—
Booking Ref: 3491625223154
30 July 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip.
Regarding the carry-on baggage issue shown in your order, we have provided you with a solution and have implemented it.
Since there was no carry-on baggage on your second leg of the Hong Kong Express flight, we have added a 20kg piece of checked luggage, the cost of which will be covered by VakaTrip.
We have previously communicated this with you via email, and you have agreed to it.
Please update us on your progress. Thank you.
Best Regards
VakaTrip CS Team
I’ve booked flight from hyd to…
I’ve booked flight from hyd to Bangalore they gave me a fraud ticket the PNR shows invalid on flight website
Order no- 3490936985330
29 July 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the PNR is CX0H8R, the airline code is AT5H2G
We have sent your management reservation code and itinerary to your reserved email address. Please check it
You have purchased a shared flight, and the actual carrier is Air India Express
You are unable to check in online. Please go to the Air India Express counter at the airport at least 3 hours in advance to check in and obtain your boarding pass.
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Hassle free booking through site and…
Hassle free booking through site and good experience
28 July 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Booked a flight from Singapore to…
Booked a flight from Singapore to Perth. I received my ticket with PNR but after checking with Singapore airlines website the booking reference was invalid!
Need some help…
Order number: 3491462834682
29 July 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The PNR is XUPLSX and the booking management code is IDY55N.
Your ticket was sold by Singapore Airlines. This is a shared flight and the actual carrier is a flight of Scoot Airlines
Please check in and obtain your boarding pass at the Scoot counter at the airport at least 3 hours in advance.
Scoot website is: https://www.flyscoot.com/en/
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Fraud company it is..
Fraud company it is..
I had booked ticket from Bangalore to Udaipur and found to be that the ticket where not booked only and gave me a fraud ticket where PNR was INVALID and took the money and they are like still didn’t get the refund from the airlines. Spoke to airlines also they said that tickets aren’t booked only
9 February 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip.
Please provide your order number so we can verify your details.
If you have any questions, please contact us at customer@vakatrip.com.
And to reiterate, we are not the scam site you mentioned. We are a legitimate OTA, and our customer service will respond to any questions you may have via email.
Best Regards
VakaTrip CS Team
They just cancelled my flight
They just cancelled my flight, no refund at all:
16 July 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3487331519497
On August 22, 2025, we have completed the refund operation for you
Please check the fund arrival status of the card-issuing bank
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Vakatrip offered the false price
Vakatrip offered half the price of a flight from San Diego to Seattle that could be purchased on the Alaska Airlines website.
I proceeded with the purchase procedure on vakatrip with some skepticism, but was ultimately unable to settle. All the time I spent on the booking process was wasted. Thank you very much. I will give a 1 review.
15 July 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Please provide a 13-digit order number, and then we will assist you in verifying the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
First time I've bought a plane ticket…
First time I've bought a plane ticket through them, they were the cheapest, and good service
25 June 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your recognition of us. VakaTrip will continue to provide service quality.
Welcome to choose VakaTrip to book air tickets again, thank you.
Have a nice day~
VakaTrip CS Team
The team supported me on time to make a note to the airlines for mistake in my name order.
The team supported me on time to correct the misorder of my name in flight ticket. Also the explanation of unclarity; it's up to the airline anyways is clear enough to me that I sorted out what to be concerned & what to do. (I'm saying this because some vendors might say "it's all okay" when it's not...)
20 June 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you again for your comments and suggestions.
We will continue to improve the quality of customer service. If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Good inflight entertainment
Good inflight entertainment, good meal, flight on time, Vakatrip timely response to our inquiry. Regards
15 June 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your recognition of us. VakaTrip will continue to provide service quality.
Welcome to choose VakaTrip to book air tickets again, thank you.
Have a nice day~
VakaTrip CS Team
Immediate ticket issuance attention
Hi,
I booked ticket for New Delhi to Bali from 21/06 - 30/06. Had paid extra for immediate issuance of tickets. Still Awaited. Kindly issue asap.
I want urgent attention!
Booking Id - 3487551344738
13 June 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
After we received your payment, we assisted you in contacting the airline to issue the ticket. We received feedback from the airline that the original flight was sold out and there were no seats.
According to your wishes, we have canceled your order and refunded you the full amount to your original payment account.
Please check the arrival status of your payment card.
Best Regards
Vakatrip CS Team
Poorest services I have ever seen
While this may not be a fraud, but one of the poorest services I have ever seen.
I bought a ticket by VakaTrip on 23.04.2025 with the departure date 24.05.2025 (a month later). I did get a PNR from VakaTrip, but after checking directly with the airline, it turned out that the departure time was way different than it was marketed by VakaTrip. I immediately asked for a refund, the same day.
Then the whole 30 days we had a communication every day (i have counted 64 messages in total), VakaTrip claimed they had filed a cancellation request by the airline. Only after I called the airline, a bit more than 24 hours before the departure, should I find out that no cancellation request was registered by the airline!!
I started to believe that this might be a fraud. Only after it got escalated internally (in my opinion), VakaTrip agreed to refund the ticket, only within 24h until the flight departure.
If the refund was within a few days from the request, it would have been a 5* service. But after facing this experience, this is 1* "service". This is what makes all the difference.
23 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
First of all, thank you very much for choosing VakaTrip~
For the questions you raised, we have the following explanations:
First, after verification, your order has been fully refunded to the original payment account. You can pay attention to the receipt of the account.
Second, regarding the flight time issue you raised, after verification, it was due to the operation of the airline, the ticket time was adjusted, which is why the original flight time you saw was inconsistent with the latest time. We only found out about this after we received your feedback and verified it.
Third, after the ticket was issued, because you could not accept the changed time, you requested a full refund, but because the latest flight status was normal and there was no change, it did not meet the policy of involuntary refunds, so we needed to contact the airline and our ticketing supplier for negotiation. In the end, VakaTrip paid you the full amount, which was also the reason for the longer process review.
Finally, we are deeply sorry for the bad experience you have brought to you, and we will also adopt your opinions.We will continue to improve our service quality in the future.
Best Regards
VakaTrip CS Team
I have booked a ticket in emergency but…
I have booked a ticket in emergency but PNR or Booking reference number is not available for order number 3487011839366. Kindly let me know fast as travel is within next 10 hours.
7 June 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued, and the PNR is FWJ7RG&FWJLBY
We have sent your PNR, ticket number, and itinerary to your reserved email address, please check it
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Not received ticket
I booked two times , first time seems that the booking failed but I dont know
Order No. : 3486902542265
Second time it shows that the ticket is booked successfully , but no PNR and No Eticket no. and neither airlines can offer any help
3486904531330
There should be a phone to call to ??
6 June 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3486902542265, we did not receive your payment, the order has been cancelled
Order number: 3486904531330, Your booked ticket has been issued and your PNR has been updated
The updated PNR is FLK93N and the ticket number is 0982804649276
We have sent the itinerary to your reserved email address, please check your email address
If you have any questions, please contact us at customer@vakatrip.com.
Have a nice day~
VakaTrip CS Team
I have done payment and book ticktes …
Thank you so much for showing urgent attention on my request vakatrip you r doing good job
5 June 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the airline code is AY5FY8
The electronic ticket number is
0987308310589
0987308310588
The airline website is:
https://www.airindia.com/
The itinerary has been sent to your reserved email address.
Best Regards
VakaTrip CS Team
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your recognition of us. VakaTrip will continue to provide service quality.
Welcome to choose VakaTrip to book air tickets again, thank you.
Have a nice day~
VakaTrip CS Team
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your recognition of us. VakaTrip will continue to provide service quality.
Welcome to choose VakaTrip to book air tickets again, thank you.
Have a nice day~
VakaTrip CS Team
I have booked a ticket i have not…
I have booked a ticket i have not received the PNR number and when i contact airlines i got to know no booking is made
2 June 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Please provide the 13-digit order number starting with 3, or the email address filled in when placing the order, or the departure place, destination, departure date, and the spelling of the passenger's name, and we will assist you in verifying the situation.
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Bad site
Hi,
I booked ticket for today for an emergency & it's been more than an hour didn't get my booking voucher or Itinerary,
The payment is done but still waiting & this is really not good.
I want urgent attention!
Booking Id - 3486489317209
1 June 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3486489317209
The ticket you booked has been issued, the PNR is CFBSBV, the management booking code is CRPJ7L, and the ticket number is 098-2865378213
Your reserved email address is wrong. After receiving your email, we have sent the code, ticket number and itinerary to your correct email address. Please check it.
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Make fool just like JALABI
I booked a flight ticket and i change my mimd and cancel my trip and 2nd person trip is going on and then i ask vakatrip how much money i get refund but they told me flight is on time and normal .i told vakatrip i cancel my trip and how much remaning refund balance i get but all time said flight is normal and on time i told you my 2nd person is also take flight and i also know the flight is normal but i want my ticket refund . And also send screenshort but they cannot help me and my vakatrip booking 348557318911 and flight pnr is CBLMM3 .
31 May 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3485573189115
Regarding your refund issue, we have assisted passenger KUMAR/RAVI to contact the airline to apply for a refund, but we have not yet received a refund from the airline. The specific refund result is subject to the airline's review and refund.
We will help you follow up on the airline's processing progress. Please wait patiently for the airline's refund result.
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
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