I was helped by Emma regarding a hole in the sole of my loafers, and she was so kind and helpful! They offered me 30 euros off shoe repairs or 20% off my next purchase, which is more generous than wha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really pleased with my customer service experience with Lucy today. I ordered some shoes about a year and a half ago but only wore them once before realizing they were broken when I went to wear... See more
Company replied
Although I had to contact customer services because my shoes were already coming away from the sole after 2 months, Sofie was excellent. Calm, kind and responsive. I was offered a full refund and tips... See more
Company replied
I appreciate the fact that the chat is available 24/7, and it’s a big plus that, beyond the screen, we’re talking to a real person rather than an AI agent. Great experience! Emma provided the informa... See more
Company replied
Company details
Written by the company
Vagabond was founded in the late 60’s and originally only produced men’s shoes. So much has happened since. In the 80’s Vagabond’s young entrepreneurs-to-be fell in love with the brand and were entrusted with its transformation. In the beginning the design office was located in Portugal and in Italy, close to the world’s best knowledge of shoemaking. In 1993 Vagabond moves back to Varberg, Sweden, to set up a full workshop for prototypes, most likely one of its kind in Northern Europe.
Contact info
Birger Svenssons Väg 36, 43240, Varberg, Sweden
- +46340541200
- customercare@vagabond.com
- vagabond.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
I got shoes from this brand four years…
I got shoes from this brand four years ago and they were great. Recently I bought the aleya loafers and they are just awful, very cheaply made and I struggle to believe they’re really made out of real leather. They have the flimsy and low quality feel of fast fashion - certainly not what one would expect from 140 euro shoes. Returning them now and never buying from this brand again.
24 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Ana! Thank you for you feedback. We are so sorry to hear that you are not satisfied! Would you please contact our Customer Care to inform what style this was? Thank you for helping!
All the best,
Vagabond Shoemakers
The customer service was great
The customer service was great! An employee named Emma was very nice and very quick. I was shocked that she solved my problem so easily and it only took a few minutes, I am very happy with a service, thank you! great job
23 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Veronika! Thank you for taking the time to leave a review, we are so happy to hear this and we will forward your kind words for Emma.
Welcome back!
Kind regards,
Vagabond Shoemakers
I had very easy and fast contact
I had very easy and fast contact, they solved my problem in a very short time 🙏🏻
17 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Hi there Sermin!
Thank you so much for leaving us this kind review, we are happy to hear this.
We hope to see you back with us soon!
Best regards,
Vagabond Shoemakers
Reply from Vagabond Shoemakers
Dear Maka! Thank you so much for your kind review! We are happy to hear that you got the support needed.
All the best,
Vagabond Shoemakers
Excellent customer service!
16 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Fette! Thank you for letting us know that you got the customer service that you deserve!
We hope to see you back with us!
Kind regards,
Vagabond Shoemakers
I’ve never experienced a worse costumer…
I’ve never experienced a worse costumer support!!!! They sent me the wrong shoe and are not willing to exchange it!! Only to go through a return process and to order again. I’ve truly never met such poor costumer support.
12 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear customer! Thank you for leaving your review, even though we've not been able to assist you in the desired way. For some countries, we are not able to exchange due to system limitations.
Thank you for your understanding.
Kind regards,
Vagabond Shoemakers
I contacted customer care via chat…
I contacted customer care via chat because I had a sizing question, and Victoria replied immediately — in a matter of seconds. No waiting time, no wasting time ;-)
She was incredibly kind and gave me clear, practical advice that really helped me.
I appreciated how friendly and supportive she was. A really great experience.
15 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Romina! Thank you for the kind words, we will share them with Victoria for sure.
We hope to see you back with us, welcome back!
All the best,
Vagabond Shoemakers
Good service
13 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Hi there Kenia!
Thank you for the kind review.
Welcome back!
Best regards,
Vagabond Shoemakers
I like their shoes but now I even like…
I like their shoes but now I even like the service. Customer service Emma was really helpful to solve our product issue. I have three pair of their shoes and in the future I will definitely keep purchasing their shoes.
13 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Thank you Theodore, for your kind words of the contact with Emma, we will absolutely let her know!
Welcome back!
Best regards,
Vagabond Shoemakers
Great customer service with quick…
Great customer service with quick response.
13 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Bernie! Thank you so much for the kind words. We hope to see you back with us.
All the best,
Vagabond Shoemakers
Customers service was great and quick
11 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Hi there! Thank you so much for the kind words on your experience with our Customer Care. Very delighted to hear that!
Welcome back!
Kind regards,
Vagabond Shoemakers
Amazing and fast customer service
9 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Wille! We’re happy to hear you had a positive experience with our fast customer service, and we’ll continue doing our best to help.
Welcome back!
All the best,
Vagabond Shoemakers
Reply from Vagabond Shoemakers
Hi Martin! Thank you for you feedback, we are delighted to hear that you received good customer service.
Welcome back!
All the best,
Vagabond Shoemakers
No complains at all
Very well crafted shoes, I had the Alex loafer. High quality. Delivery time as per requested. Customer service very helpful and friendly. No complains at all.
27 April 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Antonio! Thank you for your kind review! We are so happy about it all.
Welcome back and we hope to see you again!
All the best,
Vagabond Shoemakers
I love the Hollie sneakers
I love the Hollie sneakers , they feel soft and very comfortabel on my feet . I walk on heavenly clouds , Mélanie
3 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Melanie!
Thank you for your feedback on Hollie sneakers, we are so happy to hear this!
Welcome back!
Best regards,
Vagabond Shoemakers
Good service, quality product.
I love Vagabond shoes. How ever, this time I needed to return my order. Everything was smooth, refund was fast and customer service very friendly and helpful.
2 May 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Karin! Thank you for your feedback, we hope to see you back with us and we appreciate the kind words of our customer care.
All the best,
Vagabond Shoemakers
Quick help professional and solved my…
Quick help professional and solved my problem!
29 April 2026
Unprompted review
Reply from Vagabond Shoemakers
Thank you, Susana, for your kind words and for taking the time to leave a review. We are so happy to hear this!
Welcome back!
Vagabond Shoemakers
Definitely they have Great shoes
Definitely they have Great shoes: quality and comfortable. The Customer service is very good, helping at any moment of the purchase.
17 April 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Kika!
Thank you so much for the kind feedback! We are so happy to hear that. We hope to see you back with us.
All the best,
Vagabond Shoemakers
Reply from Vagabond Shoemakers
Thank you Alan, for leaving this kind review! We are so happy to hear that!
Welcome back.
All the best,
Vagabond Shoemakers
Quick and professional customer service
Very quick and professional response from Vagabond customer service, when I received an item that was faulty. The case was handled with speed and with a friendly approach from the person I spoke to. Thank you!
21 April 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Emma!
Thank you for your kind and wonderful feedback. We are to happy to hear that you experiences an effective and friendly visit with us.
Welcome back!
All the best,
Vagabond Shoemakers
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