I was looking for internet for my home and we’ve had problems getting super fast broadband due to wayleave permission difficulties with the housing association who manage our flats. So I took the c... See more
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V4 Consumer is proud to be UK's best value Home Broadband & Mobiles. Our home broadband and line, mobile services are now trusted by thousands of customers nationwide. We bring you fast, reliable and cost effective broadband for your home with a host of speed options to choose from, based on your usage. Our Mobile services come with SIM only deals or Handset cum SIM deals backed by wide and reliable network from Vodafone and O2.
Contact info
Cash's Business Centre, Widdrington Road, CV1 4PB, Coventry, United Kingdom
- support@v4consumer.co.uk
- v4consumer.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 month
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Arpa Bhattacharya could not have been…
Arpa Bhattacharya could not have been more helpful! it is so wonderful to get a personal contact who takes the time to walk you through setting up & checking a new system! so very much appreciated! thank you Arpa!!! you made the process so easy for us
Samantha was extremely helpful in…
Samantha was extremely helpful in connecting internet and my house phone nothing was to much trouble very pleased M Diffey
Called due to experiencing no internet…
Called due to experiencing no internet connection and Arpa quickly resolved the issue. Very helpful and efficient
Mac was kind and very helpful
Mac was kind and very helpful. Great guy, happy to do business with him.
Under Leonard's support and…
Under Leonard's support and coordination, he made possible smooth the switch sim number to the new SiM AirTime Provider; he is very suitable to senior management role as he have taken his mission very serious and he understood accurately my tailored needs in regards of V4 collab vs me the customer vs value/service from the third parry/Provider expectations. I recommend V4 as Middle Men and I do not Recommend uk provider's "Customer Care/Support' that is opposite and inflicts the good faith customers and cause moral and physical damages. They are not commercial, but customer Satisfaction Focused as the main Providers should actually be and lead by example- is a big No No and raise Red Flags since they monopolise for years the market, they forget that customer awareness is not any more sind blinded but Highly Vigilent and they reflect by this behaviours that insulting the customers intelligence the same individuals that pay 24month rolling contracts and pay their wages. Leonard and the prevoius two team depertmemts thag have liase with me in the begining, I highly Recommend; V4 I recommend for integrity and expertiease, profesionalism... do not change this and If V4 wants to exceed, keep and mentain this conduct ! Best regards; hopefully I will have a long term collaboration and also opt for other products when if nedded; hopefully this new Provider will deliver .
Thank you, Leonard; you need to get in senior leagues.
Arpa Bhattacharya was very helpful and…
Arpa Bhattacharya was very helpful and sorted our issue out when other had not been able to. He was very kind and good at his job
Very professional and quick response to…
Very professional and quick response to my problem .
Excellent customer service
I was extremely happy with the service I received from the V4 customer service assistant Arpa Bhattacharya. He was very understanding, helpful & very patient with me as he had to help me reconfigure my router after the reset button was pressed. I can't thank Arpa enough for his help in resolving my issue. 👏
the engineer was very good she spoted…
the engineer was very good she spoted the problems and dealt with it by updated the router
Payal Chatterjee - Absolutely Amazing
Payal Chatterjee Was absolutely amazing, she understood the problem within seconds and was very clear with what she needed done from my side, within a few minutes, the connection was back up and running like it never had an issue. Thanks again Payal.
Customer Service Digital Connection
Customer Service care and help are very good, very understanding and patient with customers. Polite , friendly and knowledgeable. Thanks a lot for your help with my digital connection, much appreciated.
Impressed with V4 and Arpa Bhattacharya
Very impressed with V4 and in particular Arpa Bhattacharya who continually kept me informed of the upgrading of my broadband and landline. He very carefully and patiently took me through everything that need to be done so that all was carried out without any problems. Very happy with the service provided.
very helpfull with set up of broadband…
very helpfull with set up of broadband and phone
Very very polite and helpful nothing to…
Very very polite and helpful nothing to much trouble
THANK YOU
No Internet!!!!
I am not technically minded so it's a bit of a problem when I Get a new router. I had a friend set it up for me but still had no Internet. I phoned customer support this morning and spoke to a very nice patient gentleman, Arpa Bhattacharya, who sorted out the problem for me
I now have Internet up and running. Thank you Arpa so much for your help
Payal Chatterjee was very helpfull and…
Payal Chatterjee was very helpfull and resolved the problem within 20 minutes. I am pleased with the outcome and all is working great thankyou.
Helpful and patient staff
Really friendly and patient member of staff, Arpa contacted me and was really helpful in resolving my connection issues.
Good understanding of my phone problem…
Good understanding of my phone problem and excellent instructions for me to follow, and a positive outcome.Thankyou.
Great personal, professional customer service
Great personal, professional customer service. Resolved my technical issues which took a long time but kept me regularly updated as work was going on in the background.
Great customer service from Arpa Bhattacharya
I had a great experience with customer support regarding an issue with my Wi-Fi router. The representative, Arpa Bhattacharya, was very helpful, patient, and knowledgeable, and made sure the problem was fully resolved. I also appreciated receiving a follow-up call a couple of days later to check that everything was still working properly. Excellent service and great customer care overall.
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