U Store It Reviews 2,819

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with various needs. The service provided is frequently described as excellent, making the entire storage process smooth, easy, and stress-free for consumers. People also appreciate the clean, secure, and easily accessible facilities, noting features like good parking and well-ventilated buildings. However, some people were dissatisfied with the service, describing it as unprofessional and adding to their stress. A few reviewers mentioned a lack of compassion and understanding from the company regarding their situations, leading to a negative experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, polite, and efficient... See more

Facilities

Users describe positive interactions with facilities, highlighting them as well-run, clean, and secure.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used U StoreIt in Ballymount Dublin for over 6 months while between moving house, I Have no hesitation in recommending them. The units are clean and dry. The items I stored were perfect when I took... See more

Company replied

Rated 5 out of 5 stars

I recently used U Store It during our move and the experience was outstanding from start to finish. The team especially Katie made the storage part seamless! She clearly explained all the options,... See more

Company replied

Rated 5 out of 5 stars

We have been using U store it north park Finglas for a the last year or so and would just like to say how professional friendly and most helpful Jennifer and Basak have been, they go beyond their d... See more

Company replied

Rated 5 out of 5 stars

U Store it has been amazing, both ladies in the office have been exceptionally helpful and reassuring. Have really good quality packing supplies. Storage cost is affordable and the unit is clean. High... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Exceptional Service at U Store North Park

I had a great experience at the U Store in North Park. The customer service was excellent—friendly, efficient, and helpful throughout. Special thanks to Basak Uzunok, who went out of her way to assist me and made the whole process smooth. Her professionalism and attention to detail really stood out. Much appreciated.

23 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Kenneth,

Thank you for your feedback! We're glad to hear you had a great experience and that our team provided excellent service. We appreciate your support!

U Store It North Park Team

Rated 5 out of 5 stars

Quick and fantastic help from Katie

Quick and fantastic help from Katie! No hassle at all.

22 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Kenny,

Thank you for your wonderful review! We’re delighted to hear that everything went smoothly and that Katie was able to provide such great support. We’re very proud of our team here at U Store It, and it’s always fantastic to hear positive feedback about their hard work.

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

The team was extremely helpful and…

The team was extremely helpful and arranged everything exactly as I needed, making the whole process smooth and stress-free. A special thank you to Mrs. Basak for always being there with support whenever I needed it.

19 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear Batu,

Thank you so much for your kind feedback! We're glad everything went smoothly and that we could support you throughout the process. We're always here if you need anything!

M50 North Park Team

Rated 4 out of 5 stars

Good clean secure storage unit with…

Good clean secure storage unit with excellent access hours.
Only downside is that it has become rather expensive following a recent substantial price increase.
Happy to recommend it though for short term storage.

21 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Mark,

Thank you very much for your fantastic review. It is very much appreciated. Wishing you all the best for the future.

Kind regards
Shane, Ash and Neil - U Store It Charlestown

Rated 5 out of 5 stars

U Store It Experience 25

Using U Store It was a pleasure. At a very stressful and difficult time they made it easy for me to store my precious things until I had found my new home. My interactions on the phone with staff from the start were pleasant and helpful. The overall cost was competitive and it was a huge relief to know that my things were kept safe and secure until needed.

21 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Brenda,
Thank you for your kind review!
We are delighted to hear you found the storage facility safe & secure
We wish you all the happiness in your new home
Thanks!
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

Would definitely recommend Ustore it

We used Ustore it Ballymount when we needed to move out due to pyrite remediation works on our home. From the very first day we went down to look at the different units Daniel was brilliant. It was no problem on our move in day moving up to a bigger unit as that was needed. Daniel went through the whole entry and exit process so everything was clear. I would 100% recommend Ustore it and will definitely use them again in the future. Thanks for making the whole process easy.

18 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi,

Thank you for leaving us a 5 star review. We really appreciate your feedback. If you need any further assistance just let us know.

From all @ U Store It Ballymount

Rated 5 out of 5 stars

Great first impression – thanks Rachel!

I recently called in to UStoreIt in Little Island, Cork, to enquire about storage options, as we may need their services in the coming months when moving house. I spoke with Rachel, the Store Manager, and she was absolutely fantastic. She took the time to answer all my questions clearly, was very professional, and came across as genuinely kind and helpful. It’s rare to get such a positive experience when making initial enquiries, and Rachel made what could have been a stressful task feel simple and straightforward. Based on this interaction alone, I feel confident about using UStoreIt when the time comes.

16 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi BD,
Thank you for your very kind review & feedback!
We are so glad to hear you found the experience so helpful, and please let us know if there is anything else we can assist with to help make your move easier.
We look forward to you using our services when the time comes :)
All the best,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

Excellent communication and willingness…

Excellent communication and willingness to accommodate last minute changes to facilitate customer needs.

18 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Devon,
Thank you for your lovely review!
We are delighted to hear you are happy with the service & are always here to help!
All the best,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

The staff were excellent in welcoming…

The staff were excellent in welcoming me and in helping me choose the right size of unit for my needs and every time I visited the unit, I was greeted with smiles. The staff are a credit to uStore.
As much as I dislike having to move house, I will be using uStore once again, for my final move.
Thank you very much.

14 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi John
Thank you very much for the great review
Delighted to hear you were happy with the service
Pleasure dealing with you
All the best
Siobhan & Una @ U Store It Waterford

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I never had any issues with staff, ( We used the storage area for almost 2 years), everyone is so friendly & accommodating, also reliable. Clean, spacious storage area and I can easily gain access by phoning them whenever I need to.

9 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi,
Thank you very much for the great review
Delighted to hear you were happy with the service
Pleasure dealing with you
All the best
Shane, Aishling and Neil @ U Store It Charlestown

Rated 5 out of 5 stars

Great service at an affordable price!

We were renovating our house and needed somewhere at short notice to store our kitchen white goods and loads of boxes. The staff at U Store It were really helpful in showing us the different size units and sorting us out.

Access was easy and the place was well lit at night time. They have a variety of packing materials to purchase at reception.

Tips: Get a slightly bigger storage unit than you had intended, because you'll need room to move around when you add stuff along the way! Also you'll need to let them know if you intent to visit late at night outside business hours, so your access code can get you in.

12 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Eddie,

Thank you for your lovely review :)

We are delighted to hear you had a pleasant experience with U STORE IT Ballymount and it has been a pleasure assisting you with your storage needs !

Kind regards
U STORE IT - Ballymount team

Rated 5 out of 5 stars

Excellent storage facility

The facility and storage unit was well managed, clean, and the staff were professional and very helpful. I'd have no hesitation recommending it.

12 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Kate,

Thank you very much for your lovely review. It is much appreciated.

We are delighted to hear you had a great experience. Should you need anything else, please don't hesitate to contact us or pop by the store.

Kind regards
U Store It Galway

Rated 5 out of 5 stars

All the staff in M50 exit 5 Ustore are…

All the staff are very helpful and lovely to deal with.
Ideal location and easy access.
Reasonably priced and good range of packing accessories!
Been a big help for our house renovation.

5 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Adam,

Thank you so much for your kind words! We're thrilled to hear that our team was helpful and that our location and pricing worked well for you. It's great to know that our range of packing accessories has been useful during your house renovation. We truly appreciate your feedback and are always here if you need anything else. Best of luck with your renovation, and feel free to reach out anytime!

Regards,
M50 North Park Team

Rated 3 out of 5 stars

Far too expensive. It's all about the money.

Far too expensive.

I used it under Barons. My first storage locker in 2019 was (if i remember correctly) 58 euro. It is now over 100 euro for the same locker. in 12 months it's over 1200 euro. I can build a bigger better shed in my garden for that price.

Also unfortunate that I swapped lockers, meaning I was charged double for insurance, and was promised a refund. This was never refunded. Just poor form.

Such a shame, the staff are sound and the place is clean. The trolleys are all a bit old some are a bit rickety to use. But it's a good place. But the price is a killer.

4 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Simon,

Thank you for review and feedback.

To my knowledge for your first unit in 2019, you would have been on a special offer rate.

I am surprised to hear you were promised a refund and this was not given to you.

Could you please make contact with our team in Galway and we can go through this?

We do very much appreciate your business and for taking the time to get back to us with feedback. We look forward to hearing from you.

Kind regards
Aidan - U Store It Galway

Rated 5 out of 5 stars

Always a great service at U Store it…

Always a great service at U Store it Ballymount, Lauren was more than helpful when trying to sort a locker and upgrade too. Thanks again. 😁

3 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Bryan
Thanks so much for your very kind review-
We are delighted to hear that you are happy with our service.
It was a pleasure dealing with you & let us know if you need anything else :)

Kind regards
U STORE IT - BALLYMOUNT TEAM


Rated 5 out of 5 stars

Great experience!

I left about 11 boxes in the storage in Ballymount for a couple of months and couldn’t be happier with the experience. The place is super safe but at the same time easy to access, and also close to a bus route from Dublin City centre. The team is kind, they explained everything and were always at hand to help out. They helped me find the perfect solution for my needs. I definitely recommend!

2 August 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Sara,

Thank you for your lovely feedback,
We are delighted to hear you have had a great experience with us :)

Kind regards
U STORE IT - Ballymount team

Rated 5 out of 5 stars

Clean facility and well managed

Clean facility and well managed, easy to open and close a contract.

24 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Mark,

Thanks for leaving us a 5 star review.

From all @ U Store It!

Rated 5 out of 5 stars

Very satisfied

Very satisfied, very helpful throughout the rental period. Clean, well equipped, easy access, staff very pleasant and helpful. Good experience and very well managed. Recommend highly.

31 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Frank,

Thank you for leaving us such wonderful feedback.

From all @ U Store It.

Rated 5 out of 5 stars

U Store it 5⭐️

Staff from the start were very helpful. Fully explained the access process and showed me the lock up facilities. They also explained that there was bigger or smaller lock ups if required for extra space. They gave me tips on how to maximise the space when loading my belongings into the space. Having this facility made moving house a lot less stressful.

1 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Niall
Thank you very much for the great review
Delighted to hear you were happy with the service
Pleasure dealing with you
All the best
Siobhan & Una @ U Store It Waterford

Rated 5 out of 5 stars

Great customer service

Great customer service. Give the U Store It team a call and they'll be more than happy to help you pick the right size of unit. Helpful team if need to move belongings to smaller/bigger unit.

29 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Scott

Thank you for your lovely feedback !

We are delighted to hear you have had a pleasant experience with us.

Kind regards
U STORE IT - Ballymount

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