The rental process was very easy, done on line, with a good introductory rate. I'm happy my unit is a drive-up unit. The app for accessing the gate using bluetooth is so easy and I am glad they offe... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The units are reasonably priced and clean. Management is friendly and helpful. The only thing that I think needs improvement is more carts. It seems like I'm always having to search for one. Other tha... See more
The sign up process online was fairly straight forward. Bought a lock during signup. Found out that the lock was 25% more online vs in office. No option given to know and select or return. Apparently... See more
Simple web interface to reserve unit. Property agent (AJ) was pleasant and thorough onsite. Very good experience to proceed rapidly to getting our items stored in the new unit. Facility appears very n... See more
Company details
Written by the company
US Storage Centers (USSC) has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions since 1985. USSC develops, owns, operates and manages over 130 facilities, throughout 15 states and totaling over 5.6 million rentable square feet. We have a fully integrated platform that combines the best in people, processes and technology with the goal of delivering the best customer experience in the industry. Our facilities are clean, conveniently located, and equipped with many of today’s leading amenities such as key-code gated entrances, 24 hour video recording, climate control and a free move-in truck. While features will vary by facility, all of our facilities are staffed with courteous, knowledgeable and professionally trained managers who are able to make decisions and are always willing to help. Thank you for your time and interest in US Storage Centers. Please contact us with any questions, comments or feedback US Storage Centers is also a proud sponsor of the 501(c)(3) organization Kure-It! Its mission is to provide direct funding for innovative kidney cancer and other orphan cancer research. At participating locations, US Storage Centers will match 100% of our customer’s contributions in the Round Up for Research campaign, with 100% of the funds raised are directed and used for research programs at world-class institutions such as City of Hope and Cedars Sinai. To date, USSC, with the help of its customers, has raised over $300,000. We truly have the best facility managers and customers in the business. USSC is also a leader in the self-storage industry through its active involvement in the Self Storage Association and state associations such as the California Self Storage Association. Several members of our management team frequently act as board members, speakers and panelists for industry groups and events. We believe in the self-storage industry and try to do our part to give back to an industry that has been very good to us over the years.
Contact info
2201 Dupont Drive Ste 700, 92612, Irvine, United States
- 949-748-5900
- contactus@usstorage.net
- usstoragecenters.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Awesome great Servise renting the unit…
Awesome great Servise renting the unit was easy, especially with everything filled out online best price that I found
8 January 2026
Nice & Secure
Easy rental process. Nice clean units. SECURE! I love that. And the staff are super friendly. Thank you US Storage for making this experience a pleasant one.****" 5 stars
27 December 2025
Very easy to deal with
Very easy to deal with. yesica was extremely helpful, and even thoughthe internwt was down got me right into my unit.
6 January 2026
Seamless setup and storage facilitie.
3 January 2026
It was easy to do
3 January 2026
The rates and the ease of renting at US…
The rates and the ease of renting at US Storage Centers online made the decision a no-brainer. My sister has a unit and everything there was amazingly clean and she has had no issues admin wise.
1 January 2026
So far I have no complaints..I just…
So far I have no complaints..I just don't want to worry about my storage being broken into that's because that all I have of my stuff to move on with and I would hate if that happens leaving where I came from because there were a lot of storages at extra space storage that had been broken into in ONE NIGHT..SMH
30 December 2025
I had an EXCELLENT customer experience…
I had an EXCELLENT customer experience with property mananger Shanise Burleson! She is very knowledgeable about US Storage Centers policy and was able to answer any question that I had. She is consistent in her interactions with customers as i observed her assisting other customers and she is kind, patient, and most importantly responsive and reliable. I hope to do business over the long term with US Storage Centers.
6 December 2025
Everything about this faculty and the…
Everything about this faculty and the staff is great
9 December 2025
Completely unprofessional
Completely unprofessional. The one time I actually needed to use the storage after having it for about 3 years, I couldn’t get access. The employees have been lazy and unhelpful in this last year of occupying this space. We really didn’t have any issues until it took 4 months and 5 employees to finally get my number updated. Then someone’s payment got misapplied to my account and I IMPLORED them to research it but “once the books are shut nothing can be done.” and when they fixed THEIR error put my account behind and sent auction letters to me. Then when I made a payment via their phone system they had issues that took almost 2 weeks to resolve but they expected another payment when I had sent confirmation it was made but I was denied access and had a whole uhaul
Outside only to find out the employee could’ve given a temporary password to gain access so I had to get drop off a full uhaul
At another location (extra cost of course). This is the worst experience I have had and they drag their feet trying to get issues resolved. Highly do not recommend.
22 December 2025
Unprompted review
They’ll double your price after you’re stuck there!
Nasty facility and after the promo period, they jacked the price up more than DOUBLE, knowing how inconvenient it would be for us to move everything to a more trustworthy storage business.
10 June 2025
Reply from US Storage Centers
Hi Jason, thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the price adjustments and facility upkeep. Price adjustments are occasionally necessary to help maintain our facilities and services, and feedback like yours is important as we continue to evaluate both how these changes are communicated and how our properties are maintained. We would appreciate the opportunity to connect with you directly to better understand your experience and address your concerns. Please email your preferred contact details to contactus@usstorage.net, and a member of our management team will follow up with you promptly.
Cheyenne was great welcoming us and…
Cheyenne was great welcoming us and showing us the facility. Very helpful.
6 December 2025
Great service and a solid facility
Heather (in Sebastopol) was just very kind and helpful. I was checked in and taken to the unit really quickly. Everything was just very smooth and simple. Facility seems very organized, clean and secure.
5 December 2025
Great staff! Signup was nice - except corporate greed.
The sign up process online was fairly straight forward. Bought a lock during signup. Found out that the lock was 25% more online vs in office. No option given to know and select or return. Apparently this is a decision by corporate.
The people in the office was great! Friendly and service minded. Corporate not so much.
9 December 2025
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