Ussextoy Reviews 89

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

I'm very impressed with first the shipping, it was fast, discreet, the way it was secure in the box was great, the actual doll is amazingly life like. It's really unbelievable. The detailed work is aw... See more

Rated 2 out of 5 stars

I ordered my first 100cm doll and asked for green eyes. They gave her brown eyes. I ordered a second different 110cm doll that cost 70 dollars more than the first one with blue eyes and they sent me t... See more

Company replied

Rated 4 out of 5 stars

I have sent 2 emails trying to get an update on my order, because when I checked out it didn’t give me an option to make an account, but in order to track the delivery, you have to login to your acc... See more

Rated 5 out of 5 stars

I've read some reviews about this company being a scam or the delivery takes ages. I'll be honest and thought the same at first, but they are a legit business, and delivery took up to one week with... See more


Contact info

  • Millennium 12130, 90094, Los Angeles, United States

  • ussextoy.com

3.8

Great

TrustScore 4 out of 5

89 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Best choice is not to buy form them

Best choice is not to buy for them, I got one , completely different than I ordered, wanted blue eyes , got hazel wanted hair on vagina, it's bare, wanted a white girl got tan Hair completely different, then add the less than smart service person! buyer beware.

B.S. what do you expect them to say I contacted the Service dept for a week-- customize ? I quess that's why I got someone else doll.

16 January 2020
Unprompted review
Ussextoy logo

Reply from Ussextoy

Dear Guest!
Could you please tell us your order number ? We customize dolls according to customer requirements . If you encounter any problems with your order, please contact our customer service staff, we will help you solve it promptly.

Please tell us what is your order number or email to service@ussextoy.com.

We look forward to hearing from you.

Ashirley

Rated 1 out of 5 stars

Its says 24 hour shipping and 1 to 4…

Its says 24 hour shipping and 1 to 4 days delivery. You will get the tracking # when it ships. Its been 3 days and no shipping #. Ive sent 2 e mails and no response. I'll call pay pal and get them to reverse the charges. They had no problem taken my money but they ack like they dont want to send the product

22 December 2019
Unprompted review
Ussextoy logo

Reply from Ussextoy

Dear Mark Marshall!
Thank you for your order from us, with regards to your order ,
we have sent the parcel to you via DHL since received your payment, Because it is on the weekend, the tracking number hasn't updated in time.

You placed order on 12.20, and the parcel is signed on the 23rd, right? (delivery time is within 4 days)


Should there be any assistance, please feel free to contact us again .
Ashirley

Rated 1 out of 5 stars

Email constantly paid for product never…

Email constantly paid for product never received anything almost 200 opening complaint with pay pal never got a tracking number or a refund total bs I want my money or my product!!@!!@

5 November 2019
Unprompted review
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Reply from Ussextoy

Dear Matt!
Could you please tell us your order number ? We send all parcels within 24 hours after receiving the payment usually . If you encounter any problems in transportation, please contact our customer service staff, we will help you solve it promptly.

Please tell us what is your order number or email to service@ussextoy.com.

We look forward to hearing from you.

Ashirley

Rated 5 out of 5 stars

I am absolutely delighted with my "very…

I am absolutely delighted with my "very beautiful" Doll. The whole purchasing experience was a most satisfying experience. When I have sex with him, it's an indescribable feeling, like a real person, and it saves you the money you need to find a prostitute

30 October 2019
Unprompted review
Rated 5 out of 5 stars

I'm very impressed with first the…

I'm very impressed with first the shipping, it was fast, discreet, the way it was secure in the box was great, the actual doll is amazingly life like. It's really unbelievable. The detailed work is awesome, the eyes are beautiful, skin feels very real. The seller is just great In offering information on how things operate, so I definitely recommend this!

25 October 2019
Unprompted review
Rated 1 out of 5 stars

Just so everyone can see this...after…

Just so everyone can see this...after nearlly 2weeks of constant emails to this company about my order and them telling me the same thing over and over i still dont have my parcel they keep telling me dont worry u will receive your parcel and the tracking will update.the tracking as been the same since the 5th of October...ive opened a case with paypal to get my money back...so if anyone is going to order from this company i wouldnt i would look elsewhere...worst company ever bearing in mind that there website says 1-4days delivered and i made that order on the 29th of September ive notice they tell people the same thing sorry for the delay we have had few days holiday its all lies..DONT ORDER ANYTHING FROM USSEXTOYS..

12 October 2019
Unprompted review
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Reply from Ussextoy

Dear Sam Brown!
Did you received your parcel ? We send all parcels within 24 hours after receiving the payment usually . If you encounter any problems in transportation, please contact our customer service staff, we will help you solve it promptly. please tell us what is your order number or email to service@ussextoy.com.

Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you.

Ashirley

Rated 1 out of 5 stars

Order a doll on the 11th of September…

Order a doll on the 11th of September got a recipe they say ship within 24 hours of payment still haven't got a tracking number won't answer my emails I think I have been ripped off will update every day until I get doll or money

Got a tracking number will see if it comes

14 September 2019
Unprompted review
Ussextoy logo

Reply from Ussextoy

Dear Joe Bond!
We sincerely apologize for the shipping delay and all the inconveniences it may have caused.
We has sent the parcel to you since received your payment, Tracking number has update to you , please check your email , and we found the parcel has been sign in, Do you have any problems that need our help?

Should there be any assistance, please feel free to contact us again .

Ashirley

Rated 1 out of 5 stars

Paid $500 for toys received nothing

Paid $500 for toys received no email or confirmation or any receipt from PayPal. Don’t trust this company. Terrible customer service they won’t respond to a single email. They just took my money and I received no product

10 August 2019
Unprompted review
Ussextoy logo

Reply from Ussextoy

Dear Bryce Paine!

Could you please tell us your correct order number or tracking number ? We send all parcels within 24 hours after receiving the payment usually . If you encounter any problems in transportation, please contact our customer service staff, we will help you solve it promptly. please tell us what is your order number or email to service@ussextoy.com.

Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you.

Ashirley

Rated 4 out of 5 stars

The doll did eventually arrive and…

The doll did eventually arrive and rather quickly. Although she was a bit thinner than I expected, she was all there and beautiful. The only reason I didn’t give a 5 star is because I’m the very beginning, I believed I was getting scammed as I had heard nothing from the company after making my order.
It took 3 days of emailing and finally filing a report through PayPal before they finally responded. They immediately gave me a tracking number through UPS and I waited 5 agonizing days until it finally arrived. The quality is amazing, but getting her maneuvered into various positions was a little difficult as I didn’t want to accidentally tear the tender skin. All in all, she is definitely worth the $759 I paid for her and will get high usage through the next few years. You can trust this company to send you what you order.

5 August 2019
Unprompted review
Rated 1 out of 5 stars

I bought a $500 machine

I bought a $500 machine. The cored was broken. They replaced the cored.... so when I finally got to plug it in and try it out, the machine itself is broken too! I was so displeased I asked to return it. They ignored me and send me more parts. I’m not a handyman... I don’t know how to fix this! I just want a refund

23 July 2019
Unprompted review
Ussextoy logo

Reply from Ussextoy

Dear James!

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Mose of our products come with a 30 days guarantee and have a 2 year repair warranty.

Could you please tell us your correct order number or tracking number ?(we don't find your order )

Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you.

Ashirley

Rated 5 out of 5 stars

I was very worried after i spent $400…

I was very worried after i spent $400 on this companies site because of the negative reviews. I can now say that I am very pleased and received exactly what I had expected and the item shipped from China to my address in about 5 days.

10 July 2019
Unprompted review
Rated 1 out of 5 stars

Almost two weeks and nothing. SCAM!!!

Ordered a few items ten days ago now. Neither item has been shipped and I have yet to be provided a tracking number from them.

Excuses like “sorry we are on holiday” or “we are backed up” are emailed to me constantly as reasons that my items have not shown up. I have been told several times that it will ship and I’ll have a tracking number the next day. The next day arrives and no info will have been provided and the status is still on “awaiting shipping”. This reminds me of a different scam company called Jessky Machine, quite a lot of similarities.

Do not buy from this company or website. They will steal your money and you will not get what you ordered.

Check out Hismith on Amazon instead.

27 February 2019
Unprompted review
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