Use The Sun Reviews 

169
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service and professional installations, highlighting the efficiency and high standards of work. Many people commend the staff and engineers for being highly knowledgeable, friendly, and incredibly helpful throughout the entire process. Reviewers frequently mention the team's professionalism, tidiness, and clear communication, ensuring a pleasant and smooth experience from start to finish. The company's reliability and the consistently positive outcomes of their installations and services lead many customers to confidently recommend them.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've contracted Use the Sun for two jobs, AHP & recently solar/battery. They've done a great job installing both. The AHP was a couple of years ago and works fine. Last week was a solar/battery... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service. I had the pleasure of Henry and Jack. Highly professional, very hard working, incredibly friendly. Top class install. These guys are top drawer. You're in very safe han... See more

Company replied

Rated 5 out of 5 stars

This review is for the servicing of our air source heat pump system: Use the Sun installed our system nearly fours years ago (December 2021) and we have been very fortunate that we have been allocate... See more

Company replied

Rated 5 out of 5 stars

From start to finish the installation of my solar and air source heat pump has been amazing, from chatting to Eddie to Keeleigh to Adam & Scott doing the solar to James and Martin doing the ASHP,... See more

Company replied


Company details

  1. Solar Energy Company

Information provided by various external sources

Specialising in Tesla Batteries, Air Source Heat Pumps, Solar PV and everything renewable. Our moto – we will never try and sell you something unless we know it will work for you (and we have negative feedback to prove it!) Call Use the Sun on 01268 727903 email us at sales@usethesun.co.uk or visit our website www.usethesun.co.uk – we look forward to hearing from you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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1-star

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4.8

All reviews

(169)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solar insulation domestic property

From the start of the experience, the guy who surveyed the job was not trying to sell it, just came to view the job and was thorough. Went in the loft got up on the roof ( in the rain) and looked at incoming supply, I've had two other quotes, one surveyed remotely the other only looked at the supply and spent the next hour telling me how good they were and to use them.
Scaffolding went up well despite it being a tricky building, and on the day of the solar going in again was raining all day, but the guys were polite and easy to speak to.
All round a great experience

22 February 2024
Unprompted review
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Reply from Use The Sun

Thank you, as a small company we pride ourselves on the quality of our work and really appreciate it when our customers leave such a glowing review. Your was a fun job and the team really enjoyed their day. All the best.

Rated 5 out of 5 stars

Great service

Fitted a battery and inverter / control unit to our solar panels. The fitters arrived on time and carried out the work efficiently. They were both professional and polite, and answered all our questions.

16 February 2024
Unprompted review
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Reply from Use The Sun

Hi Ian. Thank you, we always appreciate our clients feedback

Rated 5 out of 5 stars

Use the Sun solar and battery install

Best price and hardware out of the 3 other companies that quoted.
Good communication, turned up on times and dates agreed.
Professional and courteous installers.
Very neat install.
Have already recommended to friends and family.
Having only been installed in January time will tell on performance, but so far so good.

22 January 2024
Unprompted review
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Reply from Use The Sun

Thank you, there is nothing like a personal recommendation from a happy customer - all the best

Rated 5 out of 5 stars

Wonderful group of guys.

Wonderful group of guys.
They managed to sort out about the new batteries and then install them.
I wish I'd used Use-The-Sun in the first place!
Marvelous service.

6 February 2024
Unprompted review
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Reply from Use The Sun

Hi Steve. Thank you for your comments. HIES asked us to jump in after issues with your original provider and we were delighted that we could resolve the issues. All the best.

Rated 5 out of 5 stars

Use The Sun have been outstanding

Use The Sun have been excellent throughout the whole process: their survey, their explanations, the administration, and finally the installation made by two young men who seemed very competent and hard-working. I could hardly invite them to stop for a coffee. They were very polite and respected the instructions concerning the neighbouring property.
The company stuck to the time-line. And now on my computer dashboard I have great fun and satisfaction watching the beneficial effect of the sun-light on my reduced electricity consumption.
Claire R.

9 January 2024
Unprompted review
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Reply from Use The Sun

Hi Claire, thank you for taking time to give us a review, the team always appreciate it. Enjoy watching those numbers climb as the year wears on. All the best

Rated 5 out of 5 stars

happy

efficient. polite. knew what they were doing.

3 January 2024
Unprompted review
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Reply from Use The Sun

Thanks James. We work hard on our customer care and really appreciate our customers taking time out to acknowledge this. All the best

Rated 5 out of 5 stars

Thank you for a high quality…

Thank you for a high quality installation of Heat Pump. Plumbing and the installation was of top quality. Rahi and Keeleigh have been very prompt and responsive to our queries. Nick, James (sorry can't remebr the person's name who spent whole day setting up the tank, plumbing around it) and others who came were very professional and helpful.

14 December 2023
Unprompted review
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Reply from Use The Sun

Thank you, I will pass on your comments to the team, we work hard on our customer service and we all appreciate positive feedback. All the best

Rated 5 out of 5 stars

Fast, efficient and professional.

Summary:
They went up and beyond what I was expecting.
So I would highly recommend them and further use them in the future.

Full Story:
I am a resident of Southwark Council and was part of a project caller Solar Together. This scheme was to buy solar panels as a group to have more affordable solar panels.
The winning company would have an extensive group of clients. The company selected Green Energy Together (GET) went into liquidation. Leaving me with solar panels and broken inverters.
HIES and Use The Sun were the ones that come to help me. They were extremely helpful, located and corrected several issues in the previous installation.
The asked where to place the items (battery, inverters, fuse box, etc...) and place these on a sensible location.
They went up and beyond what I was expecting.
So I would highly recommend them and further use them in the future.

6 December 2023
Unprompted review
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Reply from Use The Sun

Thank you Raquel . We were delighted to0 come and fix the system, for you. I am sure you will now have many years of generating your own electricity without any problems but, if anything happens, you know where to find us. All the best

Rated 5 out of 5 stars

Absolutely brilliant!!

Just had my solar panels done on my home! They were amazing from start to finish! They answered all of my questions and were always happy to help me! The guys who installed it were so friendly and it was spotless when they left! Very happy, I will be recommending to all of my friends and family!

9 December 2023
Unprompted review
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Reply from Use The Sun

Thank you Sophie. It was absolutely out pleasure to complete your installation.

Rated 5 out of 5 stars

Awesome company!

My initial supplier went bust so we used Use The Sun through the HIES scheme. Wish we had of gone to Use The Sun in the first place! From initial contact through survey, install and after support, every stage has been excellent, install took 1 day for a 16 panel with battery system, clean, tidy work, had a few questions afterwards relating to the SEG Tariff, these were answered swiftly and concisely. Would definitely recommend to anyone thinking of using this company.

12 December 2023
Unprompted review
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Reply from Use The Sun

Thank you. HIES use us a lot to cover the deposit guarantee when companies go bust. We have been around a long time, are finically stable and get lots of good feedback. We were delighted to work with you and wish you well

Rated 5 out of 5 stars

The installation team were very…

The installation team were very professional, nice tidy job.They gave step by step detail of how the installation worked and how to isolate the system from the mains should any electrical work be needed in the house.Tea &coffee was on hand 😃But they deserved it.Good job all round.

20 November 2023
Unprompted review
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Reply from Use The Sun

The team would like me to pass on their thanks for the refreshments, was very kind of you. A lovely job in your fabulous home enjoyed by all. Thank you

Rated 5 out of 5 stars

Superb customer service from start to finish

From start to finish the survey was done when promised the installation was completed on time a superb experience all round well done lads restored my faith in British companies

5 December 2023
Unprompted review
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Reply from Use The Sun

Thank you for your kind review. You are a great person to work for and you made this a very easy job for us. Seasons greetings

Rated 5 out of 5 stars

Heat Pump Installation

Use The Sun have recently finished installing our heat pump, their work was excellent, their team were very helpful and efficient, so we are delighted with the result. I am very happy to recommend them as their work is first rate.

3 December 2023
Unprompted review
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Reply from Use The Sun

Thank you Nigel. It was our pleasure and don't forget we are always here if you have any issues
All the best

Rated 5 out of 5 stars

Use the Sun's skill and experience

I finally had solar panels installed by UTS. They took over after the original company went bust and caused mayhem and anxiety for many people. UTS together with HIES helped us get back on track and achieve our goals. The engineers worked very hard when they came to the house and were happy to answer questions. Everything was well organised.

I look forward to using solar power when it breaks through the clouds and rain!

16 November 2023
Unprompted review
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Reply from Use The Sun

Unfortunately there are a number of our competitors closing. However we have been around since 2009 and expect to still be going strong in another 14 years. This is one of the reasons HIES chose us to complete this work and why we are delighted to work with HIES for the good name of the industry. Happy generating when the sun shines!

Rated 5 out of 5 stars

All went well

All went well, on time, pleasant crew, explained everything well

7 November 2023
Unprompted review
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Reply from Use The Sun

Thank you John, it was a pleasure to work with you and we are here should you need anything. Charles

Rated 5 out of 5 stars

My solar and Tesla install

I have just had my solar panels and Tesla battery fitted and have been really impressed with the comms and the team that came and did the fitting. All in all a great trouble free experience. It was really quick from start to finish and I would thoroughly recommend them as I am really happy with the result.

2 November 2023
Unprompted review
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Reply from Use The Sun

Thank you Andy. We are a small company and we pride ourselves on giving a fold star service and it is so nice to hear such positive feedback. Thanks a lot

Rated 5 out of 5 stars

Professional with great after sales service.

I contacted Use the Sun to install solar panels & a heat pump following a recommendation from a friend who had used them.
From the initial visit through installation they were friendly, professional and accommodating.
Once fitted I discovered an issue where they were not producing the power expected (this turned out to be an issue with the grid as opposed to the panels). Use the Sun were amazing in their back-up, sending out engineers who were able to adjust the inverter (?) to fix the issue quickly & efficiently.
A special thanks to Lucy (in the office for organising it all & keeping me updated) and Darren & Taylor (who attended and sorted the issue). Thanks chaps/esses.

26 October 2023
Unprompted review
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Reply from Use The Sun

What can I say..... thank you. It was absolutely our pleasure to work with you!

Rated 5 out of 5 stars

Use The Sun rescued the situation

Use The Sun were arranged by HIES to take on the installation of my solar system following the failure of Daylight Energy, after absconding with my deposit. From first contact UTS arranged a survey, purchased the required materials and completed the installation within a month. I could not be more satisfied with the efficiency of their staff and the results.

22 October 2023
Unprompted review
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Reply from Use The Sun

Thank you Tony. Just delighted you have what you wanted despite the hiccup. If there is anything else we can do for you please do call

Rated 5 out of 5 stars

Excellent PV Installers

I had a PV system installed by Use The Sun after they were recommended by the HIES due to previous solar company went bust. Dean (Sales Team) was able to quote and set up the installation date within 6 weeks.
Dean and Keeleigh kept me up to date and were able to accommodate the building work that was already taking place at the premises and were able to use the scaffolding that was already in place.
On the installation days, two installers - Victor and Luke (apologies if I got your names wrong) were very professional and were able to recommend the locations of the installation. The installation took 2 days however it was understandable due to the type of equipment being installed.
All the installation went smoothly and quick, unlike other company who left me hanging for months.
I would highly recommend using this company.

6 October 2023
Unprompted review
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Reply from Use The Sun

Hi Nik - We are so happy you are pleased with your instal and thank you for your kind review.
As you point out most installs are 1 day, the guys enjoyed your job as it challenged them a little bit more
We are always on the end of the phone should you ned us again
All the best

Rated 5 out of 5 stars

PV system installation

We have had a PV system installed by Use The Sun after the company we were originally going to use went bust. I found UTS to be excellent, they kept us up to date, were very professional and turned the install around very quickly. I would highly recommend using them.

6 October 2023
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi Nick
Thank you for the kind review.
Luckily you had chosen a HIES member for your original installation. When they went bust HIES then instructed us to complete the job
Delighted you had a good experience in the end and please contact us if there is any more we can dp

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