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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's professionalism, knowledge, and helpfulness. Many people appreciate the exceptional customer service, noting the team's responsiveness, clear communication, and caring approach throughout the process, from initial quotes to installation and after-sales support. However, some people were dissatisfied with the conduct of certain staff members, citing instances of rudeness, blocking driveways, and leaving rubbish. A few other people also felt that communication regarding scheduling and follow-ups could be improved, expressing concerns about the availability of key personnel for assistance.

What people talk about most

Service

Consumers find service to be positive, with many praising the professional and efficient installation of... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being professional,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is for the servicing of our air source heat pump system: Use the Sun installed our system nearly fours years ago (December 2021) and we have been very fortunate that we have been allocate... See more

Company replied

Rated 5 out of 5 stars

From start to finish the installation of my solar and air source heat pump has been amazing, from chatting to Eddie to Keeleigh to Adam & Scott doing the solar to James and Martin doing the ASHP,... See more

Company replied

Rated 5 out of 5 stars

Firstly, I don't usually write reviews. So it had to be particularly good for me to comment. I had 20 panels fitted and two batteries, supplied and fitted by Use the Sun. All the staff from the qu... See more

Company replied

Rated 5 out of 5 stars

Had a 12 panel system installed last week . Has been working perfectly since installation , the engineers keith Josh and Andy were very knowledgeable and very clean and tidy . The scaffold was erect... See more

Company replied


Company details

  1. Solar Energy Company

Information provided by various external sources

Specialising in Tesla Batteries, Air Source Heat Pumps, Solar PV and everything renewable. Our moto – we will never try and sell you something unless we know it will work for you (and we have negative feedback to prove it!) Call Use the Sun on 01268 727903 email us at sales@usethesun.co.uk or visit our website www.usethesun.co.uk – we look forward to hearing from you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great team of installers

Jack & Matt fitted 15 panels, 2 batteries and an EV charger for me today.
They were friendly, tidy and did an excellent job.
I would definitely recommend this team of installers to everyone

27 April 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi Karen
Thank you taking the time to write a review, we do appreciate hearing from our customers. I will pass your kind words on to Jack and Matt, they are a great team and we are lucky to have their services
All the best

Rated 5 out of 5 stars

Great Services

Used the company to install and service for 5 years. Very good and efficient.

14 April 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi Christopher
It has been a pleasure working with you too, we hope to carry on for many years.
Thank you for taking the time to do a review
All the best

Rated 5 out of 5 stars

Excellent, professional service all round

A very professional solar and battery installation was started on time at 8am and completed by around 3pm with all tests showing that the system was up and running and generating electricity. The team on site were excellent and we have received really good support from the team in the office right from the first introduction and the survey being undertaken.

I would definitely recommend Use The Sun to anyone looking to harness solar energy.

30 March 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you Richard , we really appreciate you taking the time to let us, and everybody else, know. Happy generating!

Rated 5 out of 5 stars

Excellent

The 2 guys that came were great, they fitted a new inverter and battery. Explained everything and once finished cleared up leaving everything as it were. Definitely recommend 👌

27 March 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thanks Alan. Your feedback is really important to us and the team and I will pass on your comments. All the best

Rated 5 out of 5 stars

Would recommend

We had solar power installed at the weekend. The 2 fitters arrived at 07.30. and had the job done early afternoon.Great job done. Clean neat work and very professional.

21 March 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you Craig, we work hard to be look after our customers and always appreciate the feed back. Happy generating.

Rated 5 out of 5 stars

Absolutely fantastic service from Use…

Absolutely fantastic service from Use The Sun with the installation of our PIV unit – it quite literally saved the day!

Josh, the installer, was an absolute pleasure to have in the house. Even though there was a slight delay at the start because the unit hadn’t been delivered to the wholesaler on time (completely out of his control), he came back the very next day and couldn’t have been more helpful. Nothing was too much trouble for him.

The reassurance and support I received from Eddie & the team throughout was second to none – professional, responsive, and genuinely caring.

I wouldn’t hesitate to use Use The Sun again and would highly recommend them to anyone considering a PIV installation.

19 February 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you Lynn. These reviews mean a lot to us, I have shared it with the team and we are all delighted. Thank you again

Rated 5 out of 5 stars

Hi to follow on from my recent revie

Hi to follow on from my recent revie, ive realised i needed a Dno certificate so rang use the sun and spoke to Lucy who was very helpful. She said they would sort the Dno out for me which was a life saver as i didnt even know what is was, thank you very much for your help, nothing is to much trouble for Use the sun. cheers

12 February 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi Davey
Thank you for taking the time to leave a review, I have shared it with the office, especially Lucy.

Rated 5 out of 5 stars

The installers were great careful clean…

The installers were great careful clean tidy and polite and Keeleigh was very helpful sorting out the certification for my solar system having been previously let down badly by a different company

25 August 2025
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you Gordon, your positive experience is important to us and I have shared your comments with the team, especially Keeleigh
I understand everything is sorted now, we are always here if you need us

Rated 5 out of 5 stars

A great firm.

I had a problem with the firm that put my solar in(went into administration), I got Use the sun ltd to put everything right am so glad I did.From the start to finish they were fantastic nothing was to much trouble very efficient , tidy and very friendly,the technician they sent Lewis breeze was fantastic knew straight away what was wrong and put it right I am so pleased with the work, I think use the sun have a star in Lewis, thank you very much😀.

4 February 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi David
Thank you for taking the time to write such a fabulous review. I have passed this on to the team and Lewis will be getting an extra pat on the back

Rated 5 out of 5 stars

Very difficult boiled repairs

Huge thanks to Martin and Keeley, outstanding service, Martin excellent engineer, informative, kind, clean and high standards of workmanship. Keeley for regularly checking in with me with such kindness and reassurance.

29 January 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thanks Ita. I understand you gave Martin a challenge, luckily he is always up for a conundrum! Keeleigh is our star in the office. Thank you for taking the time to write such a nice review, I have passed it on to the team.

Rated 5 out of 5 stars

Excellent service they able to send an…

Excellent service they able to send an engineer a week early who as well as checking on my reported error also volunteered to complete the service which was booked a week later. Also there was a dignified time in sending out the invoice

26 January 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi Stephen

Thank you, we really appreciate your taking the time and I have shared your comments with the team

Rated 5 out of 5 stars

Excellent Service

Firstly, I don't usually write reviews. So it had to be particularly good for me to comment. I had 20 panels fitted and two batteries, supplied and fitted by Use the Sun. All the staff from the quote to the installation were very friendly, presentable and helpful. The standard of workmanship was very high, the installation team were clean, tidy and knowledgeable. I did have some trouble filling in the paperwork to export the surplus energy. Victoria in the office was very helpful and explained the process to me. I would highly recommend Use the Sun. I will use again if I need anything else.

8 January 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi Tony

Thank you so much for taking the time to post such a glowing review, I have already shared it in the office and everyone is delighted

All the best

Charles

Rated 5 out of 5 stars

Had a 12 panel system installed last…

Had a 12 panel system installed last week . Has been working perfectly since installation , the engineers keith Josh and Andy were very knowledgeable and very clean and tidy . The scaffold was erected on time and the customer service has been fantastic from start to finish . I highly recommended this company . 5 star service through out .

12 January 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you. That is always good to hear, I will make sure Keith, Josh and Andy know they have been appreciated.

Rated 5 out of 5 stars

Fantastic installation from start to…

Fantastic installation from start to finish. The whole experience was amazing — the team were friendly, professional, and incredibly helpful throughout the process. Everything was handled smoothly, and the quality of work exceeded expectations. Highly recommended!

12 January 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you, it means a lot to get goo feedback, I will share with the team

Rated 5 out of 5 stars

We had our solar panels and batteries…

We had our solar panels and batteries installed by Soly via Use The Sun and we are very happy with the quality of instalation. After Soly filed for bancrupcy we were left without handover documents and Use The Sun were very helpful, stepped in and applied for the DNO on our behalf. We are very happy customers and would recommend this company to anyone thinking about installing solar system.

29 October 2025
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you for your kind review.

It is a shame Soly have gone (especially as they owed us!) we are doing our best to make sure their customers do not suffer and I am pleased to hear you are happy, hopefully many more will be also

Rated 4 out of 5 stars

Air Heat Pump Servicing

The staff are very competent and the engineer quick and clean. Only downside is that we have had to re-arrange the servicing a couple of times over the years due to priority work.

15 January 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi Michael. I am glad you are still happy with our service. Yes, priority work does sometimes mean we have to cancel but when someone's heating goes down at this time of year, even if we were not the installers (we do a lot of remedial work for HIES) we are kind or duty bound to pull out all the stops
Look forward to servicing your system again next year

Rated 5 out of 5 stars

I am very happy with them and they do…

I am very happy with them and they do provide a very good service. I have use them for a few years and the booking for an appointment is quite good and responding back. Very friendly team.

Thank you

13 January 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you Lorraine
Super working with you, please don't hesitate to call us if you need anything
All the best

Rated 5 out of 5 stars

5 stars!

From start to finish the installation of my solar and air source heat pump has been amazing, from chatting to Eddie to Keeleigh to Adam & Scott doing the solar to James and Martin doing the ASHP, they have been knowledgeable, kind and helpful, always mindful of my little dog and making sure he didn’t escape!

They kept me updated all along as to what they were doing and tidied up after themselves

Would highly recommend this company 5*

10 January 2026
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hu Jayne. It has been our absolute pleasure working with you, thank you for your kind words

Rated 5 out of 5 stars

Brilliant customer service once again

Brilliant customer service once again. Very quick response to call-out and, as always, Martin took time to check everything and then to advise and explain changes to the heat pump settings.

25 November 2025
Unprompted review
Use The Sun logo

Reply from Use The Sun

Thank you for your kind feedback. We strive to offer the best and I will pass your message on to Martin who is always delighted to be recognised for his work. All the best

Rated 5 out of 5 stars

Exceptional and helpful

Exceptional and helpful, very happy to have found this company.

21 November 2025
Unprompted review
Use The Sun logo

Reply from Use The Sun

Hi Kirsten , thank you for your review and delighted we have been able to help

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