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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the surveys quick, easy, and enjoyable. Many appreciate the straightforward navigation of the platform and the interesting nature of the tasks. People also frequently mention the fair and prompt payouts, with some receiving their earnings quickly into their PayPal accounts. However, some people were dissatisfied with the payment process, citing delays and issues with receiving their money. A few reviewers also reported problems with the website, experiencing technical glitches that prevented them from completing tasks and receiving payment. There were also instances of account issues and payment discrepancies, with some customers feeling that their efforts were not recognized or compensated fairly.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many reviewers report positive experiences, highlighting... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to navigate,... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise its ease of navigation,... See more

Price

Clients share ambiguous opinions on price. While some reviewers find the pay fair and quick, with many... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers appreciate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think this is a great site and wondering why some people have rated it so low. Tasks general pay fairly well, some pay is very good. I've only not given 5 stars as there is not always a great deal o... See more

Company replied

Rated 4 out of 5 stars

Over 4 years I have undertaken more than 600 surveys/tasks with UserCrowd and earned just over $500. Sometimes they can be slow payers, but I've never been short changed or told my responses were unsu... See more

Rated 4 out of 5 stars

I've been participating in Usercrowd surveys for about a year now and they are always quick, easy and enjoyable! Payment is quick and when there are technical problems, customer service is exceptional... See more

Rated 5 out of 5 stars

Usercrowd is a convenient way to express yourself and each a few $$ while doing so. The Surveys are short and easy to complete and you do them on your own time. The biggest challenge is that by the... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. The AI agent as a first line of contact was surprisingly good at its answers, it helped me without need of further assistance at first, and the response was instantaneous. Later I had to come back to let it know I fixed the issue on my account and needed them to resend the money and a real person quickly responded with a very good and caring kind of service.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Disrespectful & Jealous Ridden Customer Service💯

UserCrowd suspended my husband’s account right when we started earning well, then demanded additional personal details I’d never been asked for before. Based on how and when they asked, the request felt invasive and unprofessional, and I personally believe it crossed into racial profiling. This experience left us feeling exploited as well unscrupulously used rather than valued as a tester, and I can’t recommend their platform or their support practices.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service & Jealous Agents💯

UserCrowd suspended rescinded my payments when I started earning well, then demanded additional personal details I’d never been asked for before. Based on how and when they asked, the request felt invasive and unprofessional, and I personally believe it crossed into racial profiling. This experience left me feeling exploited rather than valued as a tester, and I can’t recommend their platform or their support practices.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Usercrowd is awesome!

Usercrowd gives easy to navigate surveys. They give them almost daily. They pay out within a few days. No scams, no withholding of payments. A very trustworthy site!

18 March 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Really glad you’re enjoying the experience, thanks for the review!

Rated 5 out of 5 stars

absolute killer

genuine, clearly understandable of what should we do, uber cool UI and experience making totally great.

18 March 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Really appreciate the review, happy testing!

Rated 5 out of 5 stars

Good site!

I've been a participant on this site, for some time, and have completed hundreds of tests. They are intersting, and I enjoy participating.

17 March 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Thanks for the awesome feedback, we’re happy to have you with us!

Rated 5 out of 5 stars

I have been working with Usercrowd.com…

I have been working with Usercrowd.com for years and they have made a great improvement to websites and how the web is used. This is why I gave them a 5 star rating. Great Company. Its an Honor to be a part of Usercrowd...

17 March 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Appreciate the kind feedback, it means a lot to our team.

Rated 5 out of 5 stars

I made around $200-$300 so far on the…

I made around $200-$300 so far on the platform! Be careful not to accidentally update your page or something coz the test won’t count as complete and you won’t receive money for your time spent in the task. A little bit delays on payments, but I think it depends on outside factors. Overall, 5 stars it deserves.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

So much scam is going on on this…

So much scam is going on on this website.

13 March 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Hi Junimark,

We're sorry to hear that you feel this way. We want to ensure our platform remains safe and trustworthy for all users.

If you have any concerns, please contact us at support@usercrowd.com and we'll be happy to assist you.

Best,
UserCrowd team

Rated 5 out of 5 stars

feel like Im helping out


I really enjoy taking part in this especially if it helps developers to hone in on what the average joe thinks

12 March 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Love hearing this, thanks for being part of it!

Rated 4 out of 5 stars

I think this is a great site and…

I think this is a great site and wondering why some people have rated it so low. Tasks general pay fairly well, some pay is very good. I've only not given 5 stars as there is not always a great deal of work, but when tasks do come up you get instant email notification

12 March 2026
Unprompted review
UserCrowd logo

Reply from UserCrowd

Thanks for sharing your experience. We’re glad it’s been a good one!

Rated 5 out of 5 stars

This survey company is doing a great…

This survey company is doing a great job not too many emails just the right amount most of the surveys are simple to complete. I have had a couple of interviews that pay better and they do pay out. The surveys are interesting I feel like I'm helping and being rewarded at the same time.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Usercrowd is a convenient way to earn some cash

Usercrowd is a convenient way to express yourself and each a few $$ while doing so. The Surveys are short and easy to complete and you do them on your own time. The biggest challenge is that by the time I get to a survey, the response quota has often been filled.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service, no bs, just dough on time

First of all, the whole process of registering for a user interview was streamlined into a small, solid series of emails and messages. There was no confusion as what to expect and when to expect it. The rules were well defined and possible errors handled by always giving you directions what to do. You finally get there in the end, talk with an interviewer using camera and a mic…around an hour later, you earn some money which is sure to get to your PayPal account much earlier than agreed. So far 10/10

17 February 2026
Unprompted review
Rated 4 out of 5 stars

Quick, easy, enjoyable surveys for a little cash

I've been participating in Usercrowd surveys for about a year now and they are always quick, easy and enjoyable! Payment is quick and when there are technical problems, customer service is exceptionally responsive. Occasionally, a survey will be poorly designed but this is rare and there is always a way to alert the team when there are issues.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

You have to be quick to get the…

You have to be quick to get the surveys, but i receive numerous chances to do surveys. Lot of high paying surveys. Takes a few days to get paid. Good experience, I would recommend.

6 March 2026
Unprompted review

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