U.S. Bank Reviews 

My experience with U.S. Bank has been beyond frustrating. It has been over four months since my account was closed, and I am still waiting for my account closure check. Despite multiple phone calls and countless follow-ups, there has been absolutely no resolution.

What's most concerning is that no one seems to know what is going on. Every agent provides a different answer, and when the issue is escalated to supervisors, the experience somehow gets even worse. There is no ownership, no accountability, and no sense of urgency to resolve a problem that should have been straightforward.

To make matters worse, I was required to obtain notarized documents at my own expense as part of the process, yet I have received no reimbursement for those costs despite the ongoing delays being entirely on the bank's side.

Four months, numerous calls, additional out-of-pocket expenses, and still no check. This level of customer service is unacceptable for a major financial institution. If you value responsiveness, accountability, and basic competence, I would strongly recommend looking elsewhere.

Tried to get a HELOC. Took hours and hours off of work to provide the required documents. It seemed like everytime i'd get ahead, they'd add another hoop to jump through. In the end, I timed out. They were asking me to get the repairs done that I was trying to get the HELOC for. I was unable to secure repairs and timed out. Eventually went to a different bank and was able to secure a loan in a matter of a few hours instead of weeks or months. I do not recommend this process nor USBank for loans. There are way better options.

Only marking a one star because I cannot mark a Negative 100 stars literally!!! Had an account for 30 years! It only means I have been getting ripped off for that time! Hidden fees! $12.00 gouge for "matainence" a month just to have a small checking account. Waive first two non Us bank atm transactions! Wow! No loyalty anywhere in this country, these people have choked every penny.

WORST BUSINESS BANK EVER!!!
After having an Business account with US Bank for over a year, I can honestly say WORST EXPERIENCE EVER!!

Their Central Billing account never sends statements, only the individual cards get statements, and never have a payment due. You have to search in the website for hours to figure this out.
Once you do finally find the information, it is wrong.
I was 1 (ONE) day late and they chopped my credit line to nearly nothing with NO explanation. I called Customer service and they said they cannot see anything. WTF??? You are the customer service department and you can see anything??? I finaly recieved a letter explaining the issue, it stated I was "SEVERLY DELINQUINT" HOW???? I was 1 (ONE) day late - and that was because of your pathetic billing process!!!

I finally tried to close the account - again EPIC FAIL!! they wont let me pay off the balance including a pending transaction to zero it out.

Completely, utterly, unequivocally, THE WORST BUSINESS BANK EVER!

My house was foreclosed on and I gotta buy it from my house and I’m in the process of taking care of it but they sent somebody out to my house to do pictures and stuff like that through this Freddie Mac person or agency and while the guy was here, he took my number then he turned around and asked me for a kiss, then touched my face then the company continue to argued with the other people that showed up saying that the owner is not on the property. She left well obviously I’m here because I’m telling people to get the hell off the property and I’m also talking to my realtor and told him what happened and he’s talking to a lawyer about it.

I'm a 72 year old disabled vet using a wheelchair. U S Bank is holding my disability check & cash hostage. ALL attempts to handle this have failed & they're forcing me to physically go to the bank to handle THEIR mistake. This is NOT the first time. Am on bed rest after falling. They DO
NOT CARE & THEY DISCRIMINATE AGAINST THE ELDERLY & DISABLED.

What bank doesn't have a coin machine?!? US Bank!! 🤦🏼‍♀️

So my experience with US Bank... wow how do I start. Well if your a small business owner trying to make it in the world, DO NOT use US Bank. They have completely ruined my business by freezing my account, putting it under review, then closing it, taking over a month to send the remander of my account via check. They froze it at the beginning of May, now I haven't been able to pay bills or feed my family due to this giant mishandling of my account. Not only did they close it without even talking to me, but they have held my money, sent me a letter a week ago saying it would be mailed via check, but the account didn't officially get closed until the 26th of May. So as I said before if your a small business owner trying to build a business, and you don't have mommy or daddy paying for anything, or any kind of investor. I cannot stress enough how much this has drove me into the ground. All my funds, which I needed to compete jobs, was held and unavailable to the point where my customers have fired me, and asking for refunds. Thousands of dollars through the account in the last 3 months and for some reason they just decided to end the relationship. No explanation, no reasoning. Just froze it, closed it, and then take weeks to mail a check. Do not use US Bank if your a small business, they are not your friend, they are not there to help. Never again will I use them, hell I may turn jobs down if the customer uses them just out of sheer principle. Worst bank for a small business owner possible. US BANK SUCKS

Let me preface this review by saying I have been a member of US Bank for years, at least 20+. I went to pay off my credit card at a branch in Maple Grove Minnesota but they would not let me pay it off because instead of using funds I have in US Bank I wanted to use the funds from a debit card from another one of my financial institutes. Bad business.This is not the first unhappy experience but it is the one the is potentially pushing me to go elsewhere.

I was calling to open up a business credit card. However, I've been on hold for over 2 hours now. My call to open another account is now turning into closing a credit card I already have due to lack of customer service.

one star it too much! They took over Ed J account as there credit card and this is an alful card and interest rate is terrible and I never chose this card I was suddenly stuck with it and did tell E J how bad it is! The interest rate is the worst and they accused me the first month of not paying on time and Ed J proved that was not true. Terrible card no one should ever get I think it takes over other cards to get clients that is the only way they can get clients to choose the card!

Your online service to check my accounts is useless. I am ready to move my accounts to another reliable useable service. I am tired of having to drive to the bank when I should be able to access online. I am in walking distance of a non US Bank.

For USBank, it seems to me that even 1 star is too much! Their customer service overall is absolutely the worst! The people in the braches and often on the phone are kind, caring and knowledgeable. Their horrendous customer service by phone is filled with mistakes and is ruining my life and causing me grief! They have denied the use of my credit card for no reason many times and then when I call they tell me it is fixed and then they deny it again when I attempt to use it (I usually pay it off in full each month) and when I call to discuss what is happened the wait is often over 2 to 3 hours even when I am standing in a store trying to purchase something with the once again denied card. They then canceled my account and will not tell me why and I am unable to get my funds out or put money into my checking account until they send my funds to me via a check on a date unknown which will then allow all my automatic payments to fail causing me grief and a bad credit rating. I do not understand how and why any Bank would do this to anyone! When asked they told me their contract allows them to cancel accounts for any reason. The whole thing seems very wrong to me so I suggest that you bank somewhere else where they care more about their customers and have their backs so this type of thing does not happen! The date for this experience has been going on for just under a month.

Terrible bank, rude customer service and corrupt practices. I turned off autopay for my credit card. They ignored that and paid it anyway.

I have approached personally and called USBank regarding a charge that I believe to be fraudulent. They closed my bank account without any notice. When I went to inquire at the local satellite, they told me I did not have an account with them. I said I did, but they say it was closed and they could not tell me why. The teller was very rude and treated me bad. I asked her what she saw on the screen and she said that I used to have an account but not any more and that I owed the bank $14,000. I do not recall making any purchase that large and it has affected my credit rating, plus I paid over $1000 in interest fees and late fees because of the way they handled it. I am very unhappy with this bank and when I called, they transferred me five times and I never got the matter resolved.

I turned in my Tesla Y at the end of the lease, and US Bank still charged me another full month two days later. Their explanation was that “Tesla didn’t inform them,” which shows how disorganized their process is. Be careful with this bank and definitely avoid using automatic draft.

I just had to go to another bank. The women at that branch don’t know when you harass people it pays. So you’re paid to harass me at your branch. Do you like me to fire you for refusing to do your job and making me
Waste my time going to another branch again. That’s great you don’t need a job to just harass people like myself that’s what makes our world go round so enjoy yourself don’t be upset be happy you don’t have to work anymore your fired.

I wish there was a NO STAR rating. The branch employees are OK. However the phone employees (example fraud department) are the ABSOLUTE WORST. In the past (10 years or more) the 800 workers were OK. NOT NOW. Let me give some examples....During Covid, I noticed an automatic charge on my Visa for 24 hour fitness. This was correct in the past. So I went to the gym to cancel the agreement only to find they were permanently closed. When I called the bank to stop the transaction I was told ALL WILL BE TAKEN CARE OF......only to see the same thing happening the next month. The third time I was told by the bank there was nothing they could do and I must contact the gym. They finally got this fixed correctly and I closed my VISA with them. I have had a number of issues somewhat like this with a checking account debit card. Even after deactivating the card SOMEHOW charges end up being posted to my checking account. NOT ONLY THAT.....the 800 employees are the rudest. The last issue took four phone calls (over 3 hours and 3 days) and I am still not sure if it's resolved. I use old fashioned checks not debit cards. I have different auto payments and deposits to my checking account. These are being moved to different bank. Once all is done ......I am out of there.

And I’m being nice every time I call my agent is either out on a day off or doesn’t call me back and he’s a good friend of mine. I’m done with U.S. Bank. I’m gonna run it myself and I was a broker around Wall Street for 35 years so I’m know I know more a lot more than 3/4 of your staff.

I went to USBank to make a cash deposit. I pulled up to the drive through ATM and everything went well. The machine acknowledged me, took my cash and proceeded to tell me there was an error and I needed to lodge a complaint. I went inside the bank to get this resolved. I was told a complained has been lodged and they have 10 business days to resolve this or they will give me a provisional credit if it is not resolved by then. So, my question… why is this my problem??! I am so frustrated! I called after 5 days and was told I need to be patient. Really??!!!!