U-Save Car & Truck Rental - U-Save Orange County Airport Reviews 

2
•
TrustScore 3.5 out of 5

3.7

Atrium Hotel, 18700 MacArthur Blvd, 92612 Irvine, California, US

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Car Rental Agency
  2. also in
  3. Car Leasing Service

Written by the company

U-Save car rental serves Orange County Airport (SNA) from an off-airport desk at the Atrium Hotel, 18700 MacArthur Blvd, Irvine, California. This branch handles rentals for travelers flying into SNA and the surrounding Irvine area. After collecting your luggage, exit the terminal and head to the ground transportation area, waiting at the middle curb for the rental car shuttle pickup. Look for a shuttle with the U-Save logo on the side, and call the branch to request pickup (the number is in the branch details on this page). After-hours drop-offs are not covered by the shuttle service, so arrange these in advance by calling the location beforehand. Desk opening hours (local time): Mon–Fri 07:00–20:00; Sat–Sun 07:00–17:00. Public holidays: 07:00–17:00.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.

Contact info

  • Atrium Hotel, 18700 MacArthur Blvd, 92612, Irvine, California, United States

  • 001 949-752-6664

10% off when you book direct

Code TRUST10 at usave.com. New bookings.

3.7

Average

TrustScore 3.5 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(2)

1,623 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We received awesome service from U-Save…

We received awesome service from U-Save car rental, which is located directly across the street from the Orange County Airport (SNA). Amir picked us up at the airport and we were in our rental within 15 minutes. Also, we received a complimentary upgrade! Special Thanks to Amir for his wonderful personal service to and from the airport! We'll be renting from this particular agency every time we fly back to Orange County!

30 October 2026
Unprompted review
U-Save Car & Truck Rental - U-Save Orange County Airport logo

Reply from U-Save Car & Truck Rental - U-Save Orange County Airport

Thank you for highlighting Amir’s personal service at Orange County Airport. We’re glad the pickup was quick, the upgrade was welcome and the whole experience made you want to rent with us again.

Rated 4 out of 5 stars

The rental car itself was great

The rental car itself was great, and I was happy with the vehicle. However, I wish the customer service experience had been a little friendlier. When I asked questions about certain charges on the bill, the staff seemed reluctant to explain them and didn’t appear happy to answer my questions. As a customer, I believe it’s reasonable to want to understand what I’m being charged for. I would appreciate a more welcoming and patient approach when answering customer questions, as it would make the overall rental experience much better.

20 October 2026
U-Save Car & Truck Rental - U-Save Orange County Airport logo

Reply from U-Save Car & Truck Rental - U-Save Orange County Airport

Thank you for your balanced feedback. We’re glad you liked the vehicle, and we understand your disappointment when questions about the charges did not receive a clear, welcoming explanation. Customers should be able to understand their bill. We’ll share your comments with the Orange County team; if you still need a charge explained, please contact ics@cs.usave.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look