U-Save Car & Truck Rental - U-Save Houston Airport Reviews 

12
•
TrustScore 4 out of 5

4.2

5719 Edward Dr, 77032 Houston, TX, US

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Reaching the site from the airport proved challenging because the van shuttle shares capacity with four or five other rental companies , restricting available seats. If I remember the driver’s account... See more

Company replied

Rated 4 out of 5 stars

The car was very nice and comfortable. The rental pickup was a little slow with the shortage of car due to over-booking. But, after receiving the car, all was well. The return was very interesting a... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Car Leasing Service

Written by the company

U-Save car rental serves George Bush Intercontinental Airport (IAH) and Houston from its office at 5719 Edward Dr, Houston, TX 77032. This page also covers the Bryan desk. The branch operates 24 hours a day, every day. On arrival, go to Door A-115 at Terminal A or Door 105 at Terminal C and call the branch (number in the branch details on this page) for shuttle pickup, allowing up to 30 minutes. Outside shuttle hours, use a taxi or rideshare to reach the office. Returns outside hours use a key drop box at the building front. Desk opening hours (local time): open 24 hours, 7 days a week, including public holidays.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.

Contact info

10% off when you book direct

Code TRUST10 at usave.com. New bookings.

4.2

Great

TrustScore 4 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(12)

1,623 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price great car great service

All the people on site were very helpful and very accommodating. I’m a senior citizen and the virtual check-in thing was a bit awkward for me but ultimately it worked out. I’m sure the next time I have to do it. It will be much simpler. I got a great car. Great price great service.

28 October 2026
U-Save Car & Truck Rental - U-Save Houston Airport logo

Reply from U-Save Car & Truck Rental - U-Save Houston Airport

Thank you for your detailed review. We are glad the Houston team helped you through the virtual check-in and that the car, price and service met your expectations. We appreciate your comments about the check-in experience too.

Rated 5 out of 5 stars

professionalism

Eric was professional and made sure I understood everything.

28 October 2026
U-Save Car & Truck Rental - U-Save Houston Airport logo

Reply from U-Save Car & Truck Rental - U-Save Houston Airport

Thank you for recognising Eric. We are pleased he explained everything clearly and provided professional service at Houston Airport.

Rated 5 out of 5 stars

Easy in and out and great price!

Easy in and out and great price!

27 October 2026
U-Save Car & Truck Rental - U-Save Houston Airport logo

Reply from U-Save Car & Truck Rental - U-Save Houston Airport

Thank you for your review. We are glad collection and return at Houston were easy and the price worked well for you.

Rated 4 out of 5 stars

Reaching the site from the airport…

Reaching the site from the airport proved challenging because the van shuttle shares capacity with four or five other rental companies , restricting available seats. If I remember the driver’s account, the service runs from 6 a.m. to 11 p.m. So if you have an early flight i would make plan for an uber to take you to the airport when dropping off the rental.If this is your first visit, expect some adjustment. Upon arrival, I assumed I would speak with a real person, but the interaction is with a virtual person from another site or states once I settled in, the process became straightforward.

9 October 2026
U-Save Car & Truck Rental - U-Save Houston Airport logo

Reply from U-Save Car & Truck Rental - U-Save Houston Airport

Thank you for the detailed feedback. We’re glad the rental process felt straightforward once you arrived. We understand that limited shuttle seats and the virtual desk were unexpected on your first visit. We’ll share your comments about airport access and clearer advance guidance with the Houston team.

Rated 4 out of 5 stars

The car was new and comfortable and…

The car was new and comfortable and easy to drive
We liked it

20 October 2026
U-Save Car & Truck Rental - U-Save Houston Airport logo

Reply from U-Save Car & Truck Rental - U-Save Houston Airport

Thank you for your review. We’re glad the car was new, comfortable and easy to drive.

Rated 5 out of 5 stars

Rock bottom prices

Rock bottom prices
Clean fresh Car
Easy pick up and drop off
Free shuttle to the Airport.

21 October 2026
U-Save Car & Truck Rental - U-Save Houston Airport logo

Reply from U-Save Car & Truck Rental - U-Save Houston Airport

Thank you for your review. We’re glad you found the price competitive, the car clean, pickup and drop-off easy, and the airport shuttle useful.

Rated 4 out of 5 stars

The car was very nice and comfortable

The car was very nice and comfortable. The rental pickup was a little slow with the shortage of car due to over-booking. But, after receiving the car, all was well. The return was very interesting and efficient.

Good Job!

25 September 2026
U-Save Car & Truck Rental - U-Save Houston Airport logo

Reply from U-Save Car & Truck Rental - U-Save Houston Airport

Thank you for your feedback. We’re glad you found the car comfortable and the return efficient. We understand pickup was slower than expected while a vehicle became available, and we’ll share that with the Houston team.

Rated 5 out of 5 stars

Saved money

20 October 2026
U-Save Car & Truck Rental - U-Save Houston Airport logo

Reply from U-Save Car & Truck Rental - U-Save Houston Airport

Thank you for your review. We’re glad the Houston rental helped you save money.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look