usagundamstore.com Reviews 1,300

USAGundamStore has always delivered all of my orders in a fast and efficient manner and I have never received an order I haven't been satisfied with.

Customer service was super helpful with applying my discount code after an accidental “express pay”.

Name ain't Oscar, he was my friend who got the Gundam for me. The service was fast and everything was delivered as intended. Easy website usage for user

The 2 day delivery and the price of the model kit.

It is always an easy and enjoyable experience ordering from USAGS. They have a large selection of kits and figures. Their customer support responded quickly when I reached out them on one of my first orders from this company. USAGS recently updated their preorder system which is great because you used to have wait for pre-order items to come in to get your order even if some of your order was in stock. Delivery times I found were only few days wait which is not bad.

Rare items
Well packed
Fast shipping

One of the best hobby stores I have ever had the privilege of shopping with.

Shipping was fast and product was intact. I'm glad they had this kit in stock. Needed it for the collection. Just need 3 more to have them all. Have gotten all of them from these guys. Great service.

Selling pre-opened figures as "brand new".

Figure was still in great condition but box was not sealed at all when I got it in the mail. It was opened with minor specs of dirt inside but I will still keep it anyway because it is in fact the genuine item and they are not scalpers.

Stand doesn't work great with the figure I bought but that's the manufacturer's fault not the vendor's. Got my order timely within a week of purchase and generally was a straight forward process.

Would like to view how many store points i supposedly got from my order but the buttons on their support page don't work at all nor do they tell you how much their points discount your next order in the FAQ. Only that 1$=1 point and they expire 1 year from when you got them. There's no option to apply them to future orders either. Shipping being a flat rate of $11 instead of being included when you spend over a certain dollar threshold just makes them not a first choice to consider when looking for anything.

It wasn't the catastrophized nightmare other buyers made it out to be but I think its just because it was an obscure figure and not a pre-order.

Might consider them in the future if it was easier to contact support and actually manage your account on the site. Points also should not expire. It just turns a feature meant to create some customer loyalty into lipservice that doesnt work in practice for anyone who isnt buying bulk gunpla.

Always have a great experience shopping here. Arrives is great condition.

Always reliable, excelent costumer service and a variety in merchandise, deals and fast delivery

Tried SMS paints for the first time and they really lay down smooth. Worked as they said it should. Will buy more

Fast shipping, great selection, fair prices.

I’ve been using this site for all my model kit needs. They’re quick, reliable, and always respond to questions quickly. I’ll continue to shop from them and look forward to it :)

USA Gundam store is my favorite store for buying model kits so far. They have followed through on every preorder, and shipping has always been perfect and very well packed. The prices are very fair, and I feel so safe making purchases here. Whenever I see a new model kit, I always check this store first.

Updates on order were good . Delivery good timing

Excellent buying experience, simple and effective.
Fast and friendly

Experience is great was being notified all the time about time and shipping

USA Gundam Store jas always been my favorite store to go to for all my Gundam or model kit needs. They are really good about shipping and careful in how they package.this probably my 10th time buying from them will probably keep buying more. Absolutely love them.