I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
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Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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My Xbox 360 controller didn't come with …
My Xbox 360 controller didn't come with a charging wire and I still have got my game USPS SAYING you never mailed it
19 October 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
I do understand your concern that you have not received a charging wire for the Xbox 360 Slim controller, however, since it is a wireless controller, a charging cable is not provided along with the product.
Any generic charging cable would suffice in charging the respective controller.
With reference to the dispatch details of the game, I have emailed you with the details to help resolve this issue and if there is anything else we can assist you with, please feel free to reply to it.
Regards,
Aliasgar.
Lack of shipping options.
I got my product but it took longer than what would be satisfactory for something so expensive. I also would’ve loved the option to buy faster shipping or pick up instore as it was available nearby. Regardless, i got my laptop in the condition specified and couldn’t be happier with it.
16 October 2017
Unprompted review
Excellent Customer Service
Customer service resolved my issue to my complete satisfaction. Item arrived and did not fit item page's description (which had no picture and was vague) and I emailed customer support. They emailed me a prepaid label along with instructions on how to send back the product. I received a full refund with no hassle. Would recommend
15 October 2017
Unprompted review
Great Customer Service.
11 October 2017
Unprompted review
Pretty sweet
Got exactly what I ordered, works perfectly fine, and shipping was not bad at all for the price
10 October 2017
Unprompted review
generally has great prices, but amiibo in poor condition
generally has great prices, but the used amiibo i ordered had a lot of marks on them. they said i could take them into the store for a refund, but that's kind of a pain. would be much easier if i could just ship them back.
9 October 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
Sorry to know that you are not happy with the condition of the Amiibo Figures purchased from CeX. I do understand your concern.
I have emailed you with the details to help resolve this issue and if there is anything else we can assist you with, please feel free to reply to it.
Regards,
Aliasgar.
The shipment took longer than I …
The shipment took longer than I expected but it wasn't a big problem. I would order from you gives again.
8 October 2017
Unprompted review
Highly Recommended
CEX is a great company with great prices and staff. The management team who runs it really looks after those who make purchases. A order i placed got a little mixed up and the people from the company emailed me and sent me the right order and took pictures to make sure it was correct, apologized and Shipped FAST. Long story short i would buy from them ALL the time, they really went above and beyond for me on my orders. I HIGHLY recommend CEX to all buyers. Thank You CEX!!!!
6 October 2017
Unprompted review
My order got cancelled
6 October 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
I'm sorry to hear that the order was cancelled. As we were unable to capture the payment we could not process the order. I have forwarded the feedback to the relevant department for this to be looked into. Please be assured that you have not been charged for it.
I have also emailed you with the details. If there is anything else we can assist you with, please feel free to reply to it.
Regards,
Aliasgar.
Not reliable
I bought two ghraphics cards and they lost both of them. Grately delaying my prosses in building a computer.
5 October 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
On checking the records, I have noticed that unfortunately, we were unable to source the graphics cards against both the orders, however, be rest assured you have not been charged for it.
I have also emailed you with the details. If there is anything else we can assist you with, please feel free to reply to it.
Regards,
Aliasgar.
Yes, CEX is a real store duhh
Yes, the phone came real quick.
Brooklyn, NY
1 October 2017
Unprompted review
Service was fast and sufficient
Service was fast and sufficient. Ty will order again.
29 September 2017
Unprompted review
CeX Delivered the wrong product
CeX Delivered the wrong product. It wasn't what I ordered online but I kept the parcel anyway.
26 September 2017
Unprompted review
Reply from US Webuy - United States
Hi Chris,
Hope you are doing well and thank you for your review.
Apologies for the incorrect item but please be assured, we'll look into it and assist you further in resolving this.
I have emailed you and requested for more information and if you can help us with the details, we can proceed accordingly.
Regards,
Shoheb.
They sent me the wrong product
25 September 2017
Unprompted review
Reply from US Webuy - United States
Dear Andrew,
Thank you for your review.
I'm sorry to hear that the product you received is incorrect and not what you had ordered. I understand your disappointment.
Before dispatching, we check all product to make sure that the correct one is going to the customer, however sorry that this was overlooked in your case.
If you could return the product back to us (returns label provided on a separate email thread) we will be happy to source the correct item for you.
If you have any concerns or doubts, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
Bad Company, Sent a fake watch band … Won’t Give My Money Back
Look, I know your job is to make this look like it’s all my fault and you’ve been trying to help me but let’s cut to the chase. The first time I tried to order you canceled it because the product was fake, at least that’s the excuse you used in your message to me. So I was fine using the first voucher to try again.
The second time around the order was fulfilled but it was the wrong color of band and more importantly it was a fake. Where is your quality control?
Btw, I explicitly mentioned in my letter that I included with the returned band that I wanted my money back but you sent me a voucher. This is very suspect behavior on your part. Just give me my money back.
The sent me a fake apple watch milanese loop band. It was so easy to spot that they should be ashamed.
Follow up, they refuse to give me my money back, instead they have sent a voucher to use that their store. In no way would I ever shop here again. GIVE ME MY MONEY BACK.
24 September 2017
Unprompted review
Reply from US Webuy - United States
Hello Todd,
As we mentioned in our previous message, there was an error on our part with your order. We've refunded your original transaction, please check your PayPal account. Unique Transaction ID # **************814X
Everything was fast and great
Everything was fast and great! Thank you!
22 September 2017
Unprompted review
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