Banner for OVHcloud US

OVHcloud US Reviews 285

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, often highlighting specific individuals for their exceptional responsiveness and dedication to finding solutions. Many people appreciate the efficiency and ease of the service, noting quick turnarounds for dedicated servers and reliable performance. However, some customers were dissatisfied with the customer service, citing long wait times for responses, unhelpful agents, and a lack of weekend support. There were also concerns regarding payment processes, with some people experiencing difficulties with extensions and strict deadlines that could lead to service suspension.

What people talk about most

Customer service

People report ambiguous experiences with customer service. While some customers praise the helpfulness and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the amazing service,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise individual staff members like Jeremy,... See more

Response time

Consumers find response times to be ambiguous. While some reviewers praise quick responses, with some... See more

Payment

Reviewers highlight negative aspects of payment. Many customers express frustration with billing processes,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had nothing but good experiences with their VPS service. For small applications like websites, Discord bots, and others it works great! Heck, my longest lasting VPS with them has been well over... See more

Company replied

Rated 5 out of 5 stars

I have never had an issue with OVH. Even with unique requirements, they will work with you on solving the problem. They also have documentation for just about everything you may need to host your serv... See more

Company replied

Rated 5 out of 5 stars

We have been a long-time customer with OVH Cloud. Kara has been particularly amazing in helping us with solutioning and modernizing our infrastructure. Thank you Kara. Sanjiv Gomes CIO - CarId

Company replied

Rated 5 out of 5 stars

I have tried other VPS providers. None have provided the feature set and support as OVHcloud. When I request a new VPS the response is almost immediate. Other providers take days to get a VPS onlin... See more

Company replied


Company details

  1. Cloud Computing Service
  2. Business Networking Company
  3. Business to Business Service
  4. Cloud Storage Service
  5. Database Management Company
  6. Gaming service Provider

About OVHcloud US

Written by the company

OVHcloud US is a global cloud provider offering a large range of cloud services. Our portfolio includes:
  • Public Cloud & PaaS (GPU, AI Solutions, Kubernetes, Managed Databases, etc.)
  • Private Cloud (Dedicated Servers, VMware, Nutanix, etc.)
  • VPS

OVHcloud is an innovator in data center design and management for nearly two decades. We build our own data centers and servers, own and operate our own network and are responsible for all of the maintenance and support for our customers. We are truly an end-to-end provider.

We offer sustainable and eco-friendly cloud solutions. We have one of the lowest Power Usage Effectiveness (PUE) ratings in the industry. One of the main reasons is the use of our patented liquid cooling system.

We are a pure-play infrastructure provider. We will maintain your cloud infrastructure and ensure high availability, performance and connectivity so you can concentrate on building your business.

Innovation For Freedom

Written by the company

Your feedback matters. Let's talk!

Customer service at its best

A cloud provider that supports you

We can’t thank you enough for making that choice!

However, our world-class support team and our commitment to your satisfaction and success will be why you stay with us as your business grows. We cherish our partnership with you and take great pride in the passion, professionalism, and dedication our team shares with you when you need support.

We understand that our customers are highly sophisticated consumers so we have written this Statement of Support to give a brief overview of our services and to provide you with full disclosure of products and services that we do not provide support for. At the end of the day, OVHcloud believes that its customers are the experts who are the driving force behind our company’s growth. This Statement of Support is not a legally binding agreement and it may change at any time at the sole discretion of OVHcloud as the company evolves based on customer needs without notice to you. Some of the products and services listed below may not be available in all markets.

Feel free to contact us if you have any questions or need support as we are here to provide support to you, our awesome customers.

Contact info

Deals

Check our our current promotions and deals

3.9

Great

TrustScore 4 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superstar

Bob was a star, answered all my questions promptly and quickly. Even answered really technical ones about the ASN OVH uses and tips from his engineering partner about using both IPv4 and IPv6 on the same server, didnt expect that. Keep doing gods work Bob your awesome.

2 December 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi Chris, we are glad to see that everything worked out. Thank you for choosing our cloud.

Pascal

Rated 5 out of 5 stars

Great staff

amazing online chat help service

29 November 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Great customer! Thank you for choosing OVHcloud US.

Pascal

Rated 5 out of 5 stars

Great sales support

Exactly a year ago I had a hard to fulfil order which was expedited by Adel Y. and finally delivered as requested. Today I happened to be served by Adel again on my new order.

In no time she took care of all my requests with a smile on her face. Love dealing with people who love their job.

29 November 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hello Erlandas, our goal is to make you successful with our cloud! Thanks again for being an OVHcloud US customer.

Pascal

Rated 5 out of 5 stars

fast

fast, great service, wonderful price, hastle free.

29 November 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hello, that's our goal Jeff. Thank you for being a customer!

Pascal

Rated 5 out of 5 stars

Great live support.

Bob helped me a lot via live support and saved a lot of time.

21 November 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hello, we are glad we could support you efficiently. Thanks for being an OVHcloud US customer.

Pascal

Rated 5 out of 5 stars

Blown away by the performance and…

Blown away by the performance and value. Love the unlimited bandwidth. Our websites run quickly and without bottleneck. Very happy with us.ovhcloud - the amount of flexibility, next gen hardware and perfect price points make this a win for our agency.

11 October 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi David,

We are glad we have the right offer for you and very delighted to have you as a customer at OVHcloud US. Thank you for your business!

Pascal

Rated 5 out of 5 stars

VPS lockout resolved

Ashley O. walked me through a very tense experience where I locked myself out of my VPS. It wasn't just a lost password--there were a bunch of extra steps and I had no idea how to get through it. But she got me there with very specific commands and links. I was especially grateful for her quick and supportive responses

31 October 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi Candy, we are glad Ashley was able to successfully support you! Thank you for being an OVHcloud US customer.

Pascal

Rated 5 out of 5 stars

Quality Service

Very quick and timely response from sales and customer service. Easy communication.

26 October 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Thanks Adde for your review.

Pascal

Rated 5 out of 5 stars

An honest review from a happy customer

After being an OVH customer since 2017 and having over 10 dedicated servers with this company over these last 5 years, I can say I am very happy with every aspect as to how they operate and have treated me as a customer. They do their best to keep prices as low as possible, while at the same time, providing an absolutely amazing service and/or product. Some points I’d like to make regarding the experiences I have had as a customer are below.
1. I have had no issues with a hardware failure of any kind.
2. Their infrastructure allowed my servers to remain up with no downtime whatsoever during attacks, even during not so small ddos attacks.
3. Support has always answered my support tickets in a timely manner.
4. Although I have this specific feature disabled. If your server becomes unreachable for any reason, whether hardware failure or a malfunctioning OS, techs will actually do an intervention to see what the cause is and give you any details of what they find via an intervention ticket made by the tech(s) that is/are on-site at the time.
5. I have never had a noticeable outage on any of the dedicated servers which I have through OVH over the past 5 years.
I’d really like to thank Kelsey, from sales, which has been extremely kind and very helpful in getting servers of mine up and going in a very short time after an order is placed. Kelsey was also nice enough to keep me up-to-date on the order statuses.
I have no intentions on switching providers from OVH as everything they offer has worked perfect, and really there is nothing I would ask them to change about they way they run their business. Needless to say, I’m just a very happy customer. : )

19 October 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Robert, thank you for this detailed and glowing review! OVHcloud US appreciates your business.

Pascal

Rated 5 out of 5 stars

OVH US

The cloud experience in general is great, our company has been using it for over a year to host our test and dev environment and stability, scalability of the platform is great. A special rate of 5 start to our rep Kara Banks who has made our experience so gar brilliant.

13 October 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hello Javier, we are glad to have you as a customer and, yes, Kara rocks 😃 Thank you for taking the time to write this review.

Pascal

Rated 5 out of 5 stars

best data center

As a Brazilian, I only buy Dedicated/VPS here at OVH. Good service and they advise me perfectly.
Thank you OVH for existing

12 October 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hello Felipe, we appreciate your business!

Pascal

Rated 5 out of 5 stars

In support

In support, they helped me figure out everything with updating the server configuration. And they made a refund for installing the server, because I was updating it. Thank you for the fast, high quality and efficient approach

11 October 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hello there, we're happy to have you as a customer! Thanks

Pascal

Rated 5 out of 5 stars

500% Improvement!

I've been working with OVH for about 4 years now. Their support was horrible and hard to reach. So, we were on our own and never tried to contact support for about three years. However, I needed support last week and I was surprised! I got support from Kelsey S. and the experience was superb. Very diligent, knowledgeable and great follow up from them. This has been one of the best support experiences with a cloud service. Thank you Kelsey!

27 September 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi Jeff, happy customers make us happy! Thank you for being an OVHcloud US customer!

Pascal

Rated 5 out of 5 stars

Oscar is a legend!

Oscar was quick and concise while helping me with my issue. We got it sorted in under 15 minutes of me submitting a Ticket Request / Email. You are a life saver Oscar!

30 September 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi Dimitrios, Oscar loves to save lives! Thank you for being an OVHcloud US customer.

Pascal

Rated 5 out of 5 stars

Top Quality and Reliability

I like the performance of dedicated VPS. Makes my financial trading more efficient and smooth. Prices could be reduced tiny bit (pls).

1 September 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hello, thank you for your review and for being an OVHcloud US customer!

Pascal

Rated 5 out of 5 stars

Great service

Great service, always there when we need them.

26 September 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi, and thank you for choosing OVHcloud US!

Pascal

Rated 5 out of 5 stars

Amazing team and company

Love the guys at OVH, have been using them for awhile and they are awesome quick at support and their servers are way quicker than some of the other competitors we have been using. Love them give them a try and I am sure you will also

21 September 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi Marius, quick and quicker defines us well :-) Thank you for your feedback!

Pascal

Rated 5 out of 5 stars

OVH Underrated

Wonderful service! Adel Y was a huge help. Every time I need to upgrade they help me out so much. I have been with them for over six years and they have never let me down once.

21 September 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi Richard, Adel is great! Thank you for your continued business.

Pascal

Rated 5 out of 5 stars

Your favorite vendor's favorite vendor

Everything I've needed done, they've been great. I would recommend their service to all of my business partners.

20 September 2022
Unprompted review
OVHcloud US logo

Reply from OVHcloud US

Hi Steven, we are so glad we can support your business. Thanks!

Pascal

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look