Myprotein USA Reviews 

21,545
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,224 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their good quality, effectiveness, and variety of appealing flavors. Many appreciate the consistent quality across different items, noting clean ingredients and positive results. However, some customers also noted concerns regarding pricing and discounts, citing issues with advertised offers not applying correctly or unexpected price increases per serving. Reviewers also mentioned confusion with product labeling, particularly regarding serving sizes versus weight, and experienced problems with order fulfillment, including shipping delays, missing items, or damaged packaging upon arrival. Additionally, some people reported products being out of stock or unavailable for subscription, limiting their choices.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting the great taste, quality, and... See more

Price

Users describe ambiguous interactions with price, with many customers appreciating good prices, sales, and... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the ordering process easy and... See more

Quality

People report positive experiences with quality, consistently praising the products as high-quality... See more

Discount

Reviewers highlight ambiguous aspects of discount, with some customers appreciating the continuous deals,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally a good product. I feel like I run into stock outs frequently which is annoying. The most frustrating thing is that there are sales so often that the sale price is, in fact, the real price... See more

Company replied

Rated 4 out of 5 stars

Overall, I was able to find what I wanted/needed. Although some older items were shown, but not available, like the Marvel Proteins. Some items I could only find if I searched for them, like the shake... See more

Company replied

Rated 4 out of 5 stars

From what I believe, they have the most amount of protein/dollar with a decent taste. I'm not giving 5 stars, because they're not the cheapest and the most delicious all at once, but they are definite... See more

Company replied

Rated 4 out of 5 stars

The samples are great now I can try some of the items without committing until I find one I prefer. There are several flavors that list natural and artificial flavors. I can't purchase if the ingred... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

Myprotein is the world’s #1 online sports nutrition brand, offering an unrivalled range of health products, supplements and performance clothing to our 4 million-strong community. Exceptional quality is at the heart of everything we do, because we believe it’s what our customers deserve. And superior value is something we pride ourselves on – providing access to the best products out there. This is why your honest feedback is so important to us.


Contact info

4.0

Great

TrustScore 4 out of 5

22K reviews

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4.0

All reviews

(21,545)

1,222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 2 out of 5 stars
Myprotein USA logo

Reply from Myprotein USA

Hi,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the delivery fee of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 1 out of 5 stars

I had a subscription service

I had a subscription service, but I just canceled. Your customer service was horrible to me. For two weeks my subscription service would not send out because it said the vanilla 11 lb whey protein was out of stock, yet I would go to your website and put it in my cart and it was available for more money. Several times I messaged customer service and they kept on saying it was out of stock. So to prove a point, but also because I wanted the vanilla 11 lb whey protein, I ordered it without a subscription and magically it’s in stock. Your customer service was very bad and it felt like I was being answered by AI. You need to do better.

19 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Great easy and i love the products from…

Great easy and i love the products from myprotein

18 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 1 out of 5 stars

Horrible prices and poor shopping…

Horrible prices and poor shopping experience. Discount code dependent. Not buying again.

Also, I am trying to return this substandard product but their website seems rigged or useless, since I am unable to progress with the return request. I'm extremely frustrated with this product and the service. Pathetic!!!

Never buying this product again.
Far better porducts would be Optimum Nutrition, Ascent, or Levels.

18 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Never received my order.

Never received my order.. tried contacting the shipping company got no response it’s been over a month. I have ordered previously love the product and had no issues the first time.

11 May 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

The drinks taste great I take one to…

The drinks taste great I take one to work to make sure I get enough protein for the day. It’s easy to order with the app. shipping is fast and I got 40 % off with this order.

17 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 5 out of 5 stars

It was really easy to order

It was really easy to order

17 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 3 out of 5 stars

I received and email stating that I…

I received and email stating that I would automatically get a shaker and creatine free on my cart and didn't see it I'm hoping it'll come in my package.

16 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Leah

Rated 5 out of 5 stars

great price

great price. easy transaction

15 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 4 out of 5 stars

The samples are great!

The samples are great now I can try some of the items without committing until I find one I prefer. There are several flavors that list natural and artificial flavors. I can't purchase if the ingredients have the vagueness of "artificial" flavors or colors because of life threatening food dye and flavor allergies.

15 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for taking the time to leave your review. We truly value and appreciate your comments.

We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.

If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.

Kind regards,
Natalia

Rated 2 out of 5 stars

Cancelling subscription to chang flavors

I just wanted to select another flavor on my subscription, but I had to end up cancelling the subscription and then reorder to do it. Very frustrating as I have made changes several times before

15 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello Roy,

We appreciate you sharing your experience. We understand your frustration with changing subscription flavors and are reviewing our process to make it smoother for you.

A message has been sent to your account.

Kind regards,
Liam

Rated 1 out of 5 stars

cancel my order

cancel my order, I truly want t file complain

14 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

We are sorry to hear you wish to cancel. We will look into your request.

A message has been sent to you.

Kind regards,
Liam

Rated 5 out of 5 stars

Great Product

Along with selling very good products, your company gives very clear information on the benefits of them.

13 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for taking the time to leave your review. We truly value and appreciate your comments.

We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.

If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.

Kind regards,
Natalia

Rated 1 out of 5 stars

VERY frustrating to reset password

VERY frustrating to reset password. Had to do 3 times. Could not get it to work on my computer so had to do on my phone. Spent over 1 hr trying to order. Had to come back and back and FINALLY got it to go thru JUST before the midnight cut off for the special. I hope this does not happen again as it makes me angry at My Protein. If so I’ll go to another vender like Pikping Rock. Grrrrr!

12 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello Susan,

Thank you for leaving your review.

I am sorry to hear you have had an issue with placing your order. I have investigated this and sent you a message to your online account.

Please log in to your account at your convenience to receive my message.

Regards,

Leah

Rated 5 out of 5 stars

Two cases for the discounted price

Two cases for the discounted price of one makes it an easy decision. Sound and solid promotion. Glad to make the purchase. Very easy decision

12 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.

If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 1 out of 5 stars

Every time you give me a free amazon…

Every time you give me a free amazon subscription it never works. And again today when I clicked on the email and it took me to Amazon it only have me a month.

12 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hi Randy,

I am sorry to hear of the confusion caused by the Amazon Free Music Trial.

I do want to assist and get this issue resolved and look further into this matter.

Please can you sign into your account to view the message I have just sent you?

Kind Regards,

Stephen

Rated 5 out of 5 stars

Best protein available

The ordering was simple and easy, product is best prices per serving and has a great flavor. I am kicking myself for waiting so long to order again.

12 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.

If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars

excllnt excllnt

12 June 2026
Myprotein USA logo

Reply from Myprotein USA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.

If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

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