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Urbancooling Reviews 2

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TrustScore 3.5 out of 5

3.5

Air Conditioning Contractor
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Company details

  1. Air Conditioning Contractor
  2. Air Conditioning System Supplier
  3. Construction Company
  4. Heating Contractor
  5. HVAC Contractor

Information provided by various external sources

Air Conditioning specialists for apartments, listed buildings and properties in London. Water cooled solutions for all with no external unit required.

Contact info

3.5

Average

TrustScore 3.5 out of 5

2 reviews

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Rated 5 out of 5 stars

Urban Cooling

Today Urban Cooling engineer Michael came for the yearly checks on my 2 AC's and he exceeded my expectation for the check up to be done. The cold air from the AC units failed to give continuous cooling.
Michael fixed the issue and made sure that both the AC's had cold air coming out and checked the condenser aswell.
Top stars for Michael.
I have been with Urban Cooling for a few years now and wanted to give my thanks also to Tony Ellerker, Ian Shepheard, the plumber who came last year to fix new piping (great job) and the women on the customer service team.
Urban Cooling in my opinion, has always been helpful to me and is a fantastic company to deal with.
I would recommend them to anybody.
I was so amazed by Michael's job today hence my first time review for Urban Cooling.
Keep it up guys and thank you so much for the great service.
Sharda

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Always rescheduling. No price transparency. Pls get them to clarify what is and isnt included so you actually know what you are paying.

5 December 2025
Unprompted review
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Reply from Urbancooling

Thank you for sharing your experience — we always take feedback seriously, even when it's difficult to read.

We do want to gently clarify a few things for anyone reading this. An air conditioning installation involves three separate trades: our engineers, an electrician, and a decorator. By their very nature, these cannot all happen on the same day — the decorator must wait until the installation is complete, and decorating work is applied in multiple coats that need time to dry between each one. The rescheduling you experienced was simply us working hard to coordinate all three tradespeople around your calendar, not any lack of organisation on our part.

As for pricing, every quote we issue is broken down line by line. We explicitly state that the electrician and decorator are additional costs settled directly with those trades — so customers always know exactly what they're paying us and what they'll pay separately.

Despite the misunderstanding, we issued a full refund, which we hope shows the value we place on treating customers fairly. We wish you all the best.

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