The Air Conditioning Company Reviews 579

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and seamlessness of the entire process, from initial surveys to installation and ongoing maintenance. Many commend the staff for their professionalism, helpfulness, and expertise, noting their ability to provide sound advice and perform clean, tidy work. People also appreciate the quick response times and the overall positive user experience. However, some customers were dissatisfied with the office team's service, citing issues like a lack of communication or unfulfilled promises. A few other people also felt that the product quality or advice given was problematic, leading to units not working as expected or requiring additional, costly repairs.

What people talk about most

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Product

Consumers have mixed experiences with the product. Some customers are pleased with their new air conditioning... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process seamless,... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the high-quality materials... See more

Based on these reviews

Rated 5 out of 5 stars

The engineer for the first annual service of our AC units was prompt and efficient, phoning to let me know he was 20 minutes away. He arrived on time and efficiently and cleanly carried out his work w... See more

Company replied

Rated 5 out of 5 stars

The Team were really good at providing advice on our job, saving us money. They were also super flexible in terms of installation date, (which we kept moving around). Overall, great experience wit... See more

Company replied

Rated 5 out of 5 stars

I've had 2 airconditioning units installed for my town house. Unit installation and cabling was perfectly done and they really made it look easy. Even though there was a delay on the electrical instal... See more

Company replied

Rated 5 out of 5 stars

What an amazing company, they were quick to reply, and were very informative about the service I needed. We needed an air conditioning unit for my disabled bed bound daughter, as the heat that has bee... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Repair Service

Written by the company

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Work completed as planned

Everyone I dealt with at The Air Conditioning Company (airconco) was helpful and assisted with any queries, quotes, changes to quotes, etc. The installation was planned and completed as they said, all within budget. They left the site tidy and with a new much better and cooler system in place. I would recommend them to others for their air conditioning needs.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Clean, tidy and efficient.

Aaron and Mark did a very good job. They turned up on time, explained the process and worked with minimum of fuss. Their work was clean and tidy and they left no mess at the end of each day. I appreciate Aaron explaining where he was going to put things and checking that I was OK with it before he did the work. These guys are a credit to your company. I would recommend.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

A great first service engineer visit

We had a great first service by a service engineer who really knew about how the air conditioning unit system worked and was very informative, kind and helpful. It was a pleasure to have him working with us.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Air conditioning installation

The air conditioning unit was fitted very efficiently by polite, helpful and friendly installers. Communications and preliminary work were all good. Highly recommended.

12 March 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

Your kind words are much appreciated Peter.

Rated 5 out of 5 stars

Air Con service

Pleasant pair of engineers, got on with the job with minimal disruption, no mess left

11 March 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

That's what we like to hear!

Rated 5 out of 5 stars

Excellent service

Efficient, helpful and did an excellent job, even in an awkward space. I would definitely recommend

16 February 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

Thanks for your kind review Izzy.

Rated 5 out of 5 stars

Consistently Good Service

AirConco recently service several air conditioning units which theyhad previously installed. The company continies to deliver good service and the engineer in particular who attended was very good.

4 March 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

It's us who have to thank you for choosing us.

Rated 5 out of 5 stars

Annual Maintenance

The Airconco technician who carried out my 2026 annual service was amiable, polite and very knowledgeable; he installed the latest software into the unit and seems to have fixed a persistent communication problem between the unit and my smartphone

27 February 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

Thank you for your kind words Mr. West.

Rated 5 out of 5 stars

Great service

Great service, careful and considerate engineers, glad I was able to keep my business local.

2 February 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

We so appreciate your kind review.

Rated 5 out of 5 stars

The team were fab

The team were fab - on time, tidy, polite, helpful and very neat work.
Roll on summer!

23 January 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

That’s what we like to hear.

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