UPS UK Reviews 

Delivery driver friendly as always and on time great guy

I have been sent a package from Belgium via ups 13 days ago. The tracking system is virtually useless and gives as little information as possible. The package has been in the UK now for 6 days and still has not been delivered. Impossible to talk to an actual person at the company or get any relevant information regarding an actual delivery date. Frankly, this is just woeful.

Delivery service

Delivered on time ,good experience, as my address is hard too find , driver has took his tme , great job

Very disappointing first experience with UPS.
This was my first time receiving a parcel through UPS, and unfortunately my trust in the service is already at zero.
I was at home waiting for my parcel and actively monitoring the tracking right up until the last minute. Nobody knocked on my door, rang the bell or made any noticeable attempt to deliver the parcel. Yet the tracking suddenly showed that a delivery attempt had been made. I was at home the entire time.
I then called UPS myself to try to resolve the problem. Unfortunately, the phone call was just as disappointing. I don't understand the purpose of customer service if they cannot help with a simple delivery request or make the necessary change when a customer contacts them directly.
The parcel was redirected to an Access Point and I then had to spend even more time trying to sort out the delivery myself. This caused unnecessary stress and wasted a considerable amount of my time.
If a driver cannot complete a delivery, I would rather be told the truth than see the tracking state that a delivery was attempted when, from my experience, nobody actually came to my door.
I regularly receive parcels through Evri, Amazon and Royal Mail and have had much more reliable experiences. When something goes wrong, good customer service makes a huge difference.
Unfortunately, after my very first UPS delivery experience, my confidence in this company is zero. 1/5.
UPDATE: I eventually collected my parcel myself from KCS Couriers at 58 Iddesleigh Road. What makes this even more frustrating is that the UPS online assistant specifically told me that my parcel was NOT at this location, despite the tracking information showing KCS Couriers. I had to call UPS and then physically go to the location myself to finally get my parcel. The parcel has now been collected, but the amount of conflicting information and time wasted trying to locate it was completely unnecessary.

AVOID THIS COMPANY AT ALL COSTS UNLESS YOU WANT YOUR EXPENSIVE ITEMS 'LOST' - aka STOLEN

I used UPS to ship £7,200 worth of electronic equipment (screen, computers, etc) from the UK to the Netherlands, and after a month of dealing with them every other day over the phone and via email, they told me they conveniantly lost my items. I am now taking them to Small Claims court. This has been a nightmare. I urge ANYONE even considering UPS to avoid them at all costs.

UPS is a shell company that employs 3rd world call centers without any checks and balances. I know this because after 1 month of speaking with them they still had no idea what was going on. All of their email replies are clearly written using AI, any time you get someone on the phone they have trouble speaking more than 3 words of english and will tell you the same thing over and over again until you get off the phone.

Delivery on time Friendly Driver

Very nice and happy delivery man. Delivered on time, package in tact. Great service and quick.

Efficient company. Drivers always courteous, friendly and on time

The delivery person deserves 5 stars as he underwent some difficulties parking the delivery van. He overcame and did his job. UPS on the other hand should have a finer delivery window and not a 12 hour one. Learn from Royal Mail.

Super fast delivery service all the way from France. Parcel arrived in impeccable condition. Friendly and polite delivery driver.

If you’re reading this UPS please help my case. I ordered off of gear4music to get some expensive equipment for my college work, which I needed by next day. I missed my delivery on the Wednesday because I was in college, fair enough, my bad. But I was told they would try again the next business day, fine. Not only did they not try, my package wasn't even taken out by a courier and was put on delay for the next day. Come the next day the app never told me it was out for delivery but I called the help line twice and I had 2 separate agents tell me specifically it was out with a courier and would arrive before 9pm, SURPRISE, it didn’t. After I learnt this I called them again because I was tired of waiting, I instead requested to go pick up my parcel from deeside (hour and a half drive for me) and the agent told me I could do this on SATURDAY from 8:30am-12pm. HOWEVER, this was not the case, NO ONE was there. I’ve never had so much trouble with a delivery service and being told something by their agents when it’s simply not true is infuriating, ESPECIALLY when my item is necessary for my academic development. I’m not one to write reviews usually but this case has brought me so much unneeded stress, WASTED PETROL and today has just pushed me to unfathomable levels of pissed off.

Please don’t use ups for business shipping, they always charge more after the packages have been sent. Weight & size were correct when booking the shipments. I have closed my account. As a business that spends at least £300 per month I’m taking it somewhere else

I changed the Delivery date that I was given because I knew I wasn't going to be in. I also did NOT give them permission to leave the parcel without my signature (this was an option that I didn't want as it was a valuable item). All agreed by them in a confirmation email...

Outcome.... even after confirmation of my new Delivery date , they STILL delivered on the old date (that I had changed) and LEFT IT ON THE DOORSTEP !

This company is appalling and not fit for purpose.

I simply can't fault UPS: Excellent communication throughout and individuals working for the company are efficient, helpful and personable. I hope they are paid well.

UPS ignored my delivery instructions, an appalling, Stone Age service

After a serious problem with UPS’s Portishead Access Point, Nortech Computers, whose owner I found arrogant and obnoxious, and who has now banned me from the premises, I removed that location from my UPS profile.

I explicitly requested that my parcel be delivered to my home address and left in my nominated safe place. UPS completely ignored those instructions and delivered it to the very Access Point I had removed and cannot access.

I have now spent days trying to get UPS to deliver my parcel to my home, with no resolution. Their systems appear incapable of correcting their own mistake, and nobody seems willing or able to take responsibility.

UPS’s delivery process is stuck in the Stone Age. When even Evri has managed to improve its service, UPS has no excuse for being this spectacularly incompetent. Avoid if you want any control over where your parcel actually ends up.

Absolutely appalling service from UPS Tamworth — would give zero stars if I could.

My parcel was supposed to be delivered on 10th September, but the delivery driver claimed that he had attempted delivery and that nobody was at my address. This is simply not what happened.

I have CCTV covering my property, and there was no delivery attempt at all. What makes this even more frustrating is that I actually saw a UPS driver on my road and asked him directly if he had my parcel. Despite this, the Tamworth depot continues to insist that the driver attempted delivery.

I was also told there were staffing issues, which is incredibly frustrating when I can clearly see UPS drivers operating in the area.

The worst part is the customer service. They seem unwilling to listen to what you’re telling them and repeatedly insist that the driver attempted delivery, despite evidence to the contrary. You feel like you’re not being believed at all.

The whole experience has been incredibly frustrating and disappointing. Poor communication, poor customer service and, in my experience, completely unreliable delivery information.

UPS Tamworth seriously needs to look at how it handles these situations and how customers are treated.

I wouldn’t give them one star if I had the choice.

Very happy with the delivery service,with great communication at every step.

Delivered by a very helpful driver and on time.package had no damage, excellent service 👍