Absolutely impressed at the ease of use. Not only the website but the entire process up to loading your purchase onto your phone. Without a doubt quicker then going to the store or carrier website.... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The system process is hard to figure out but when I called this afternoon and spoke with Jay he walked me through it and was courteous, knowledgeable and professional. Because of his kindness I wil... See more
Company replied
I love the quick service provided and how the helpful customer service representative who assisted me with my Transaction. I noticed a number was missing for my refill and let's just say my phone is o... See more
Company replied
I contacted Tracfone on my computer, and the information I needed to add minutes to my Tracfone was available. The necessary forms to make a payment were all available and easy to fill out. No p... See more
Company replied
Company details
About Up Refill
Written by the company
Up Refill provides an easy way to purchase airtime vouchers and refills for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and refill whenever they need.
Please note, that any accounts that opt-in to Auto Refill will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Refill service allows users to automatically buy a credit refill every month, to help ensure they never run out of credit on their phone(s). The Auto Refill service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Contact info
Topaz Bridge Media LLC, 4697 E Breezy Patch Rd, 84005, Eagle Mountain, United States
- (541) 834-8806
- support@uprefill.com
- uprefill.com
4.4
Excellent
230 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Up Refill
Dear Lolivette Rivera,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Ana
Fast and easy
6 March 2026
Reply from Up Refill
Dear Moustapha Cisse,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen"
Reply from Up Refill
Dear Ben Tyson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Charise
Reply from Up Refill
Dear Deborah L. Edwards,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Ana
Reply from Up Refill
Dear Susan Loerwald,
I hope you are well and thank you for taking time out to leave a review.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Charise
Reply from Up Refill
Dear Jose Ramirez Zavala,
I hope you are well and thank you for taking time out to leave a review.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Charise
Reply from Up Refill
Dear Jamison Stinson,
I hope you are well and thank you for taking time out to leave a review.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen
Reply from Up Refill
Dear Fernando Rivas,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen
Great service
23 February 2026
Reply from Up Refill
Dear Peggy Modlin,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Ana
Easy to use!!
22 February 2026
Reply from Up Refill
Dear Janice,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have: https://uprefill.com/contact.
Warm Regards,
Kristen
Seamless and easy to use
22 February 2026
Reply from Up Refill
Dear Sebastian,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have: https://uprefill.com/contact.
Warm Regards,
Kristen
Great aervice
21 February 2026
Reply from Up Refill
Dear Dave,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Charise
No real-time settlement
19 February 2026
Reply from Up Refill
Dear Doug Kuhic,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Ana
Reply from Up Refill
Dear Carl Henderson,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://uprefill.com/contact.
Regards,
Charise
Well paid but I didn't realize that you…
Well paid but I didn't realize that you guys charge an extra charge on top of the phone bill charge
17 February 2026
Reply from Up Refill
Dear Melissa Everett,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm regards,
Ana
Reply from Up Refill
Dear Derek Devine,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Charise
billing issue
Billing issue, first time using service, my error. Rep was competent and resolved issue promptly. Great customer service!
7 February 2026
Reply from Up Refill
Dear Gary,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Charise
Fast service plans and easy to refill…
Fast service plans and easy to refill my pre paid plan.
6 February 2026
Reply from Up Refill
Dear Lori Hoshal,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen
Reply from Up Refill
Hi Wladino,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://uprefill.com/contact.
Warm Regards,
Kristen
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