I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more
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Review summary
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I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more
Company replied
I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more
Company replied
Great support experience. I had a troubleshooting issue, and the team followed up properly until everything was solved. Dano O’Brien was especially helpful and made the whole process smooth and easy.
Company replied
Company details
- Music Producer
- Media Company
- Music Management and Promotion
- Music Publisher
- Video Editing Service
- Video Production Service
About Uppbeat
Written by the company
Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.
Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.
Start now with a free account and transform your content with Uppbeat.
Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.
Start now with a free account and transform your content with Uppbeat.
Contact info
United Kingdom
- support@uppbeat.io
- uppbeat.io
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick replys and great explanations.
11 February 2026
Unprompted review
Reply from Uppbeat
Thanks, Guilherme!
Customer Service is What Matters - EXCELLENT!
Original comment: I paid for a subscription. However I've been unable to register my YouTube channel. Help file/process has not worked.
Edit: Wow! Talk about customer service! Rachel from Uppbeat contacted me via e-mail almost immediately. She coached me through the process until we finally came to the conclusion, it was YouTube that was the sticking point. Once I got that resolved, safelisting my channel with Uppbeat was a snap! It was not their issue, but rather my ignorance in properly using YouTube. Thank you Rachel for sticking with me! This is what customer service is supposed to be!
24 January 2026
Reply from Uppbeat
Hi there,
Rachel here from Uppbeat, thanks for taking the time to leave this feedback. I'm really sorry to hear you've had issues with safelisting your channel, and hearing back our Support team. I'd like to look into this for you and help as best I can.
I've taken a look within our systems and I can see that we were able to respond to you on February 10th, advising how safelist your channel. This response was sent from our Zendesk Support email, so it may be worth checking your spam or junk folders if this hasn't reached your inbox.
I'm sorry again that you've experienced this issue, and I hope this information is useful to know.
Please don't hesitate to get back in touch if you have any other questions at all, and rest assured we'll be here to help :)
Kind regards,
Rachel
Rachel was a very fast
Rachel was a very fast , and helped me out , top service thank you rachel
5 February 2026
Unprompted review
Reply from Uppbeat
That's no problem at all, we're glad to have helped!
Reply from Uppbeat
Hi there,
Rachel here from Uppbeat. I'm sorry to hear you've not enjoyed your experience with Uppbeat, and I'm keen to advise on this as best I can.
Just to confirm, it's possible to delete your account by heading to your Uppbeat Account area under the "Site & Data Controls" tab. From here, you should see the option to "Delete account".
We're always looking to improve at Uppbeat, and really value any user feedback. If you'd like to get in touch with us regarding your experience, we'd be more than happy to hear from you via our contact form below:
https://uppbeat.io/help-center/contact-form
I hope this information helps, and thank you for taking the time to share your experience with us.
Kind regards,
Rachel
Lovely employee
The employee dano O'brien was an amazing help, he even answered questions that I had forgotten to ask perfectly and as clear as could be
2 February 2026
Unprompted review
Reply from Uppbeat
This is great to hear, Mila!
It's a great tool for my creations and…
It's a great tool for my creations and business.
I work as media content creator in a Real Estate Agency and Uppbeat has all i need: music for my videos, SFX and video template and effects.
Rachel from support was in touch with me and helped me with some doubts. Great service from her too! :)
2 February 2026
Unprompted review
Reply from Uppbeat
Thanks so much for the kind review -- we're so glad that Uppbeat is helpful for your projects!
Great catalog and customer service
Uppbeat is a great music licensing platform for filmmakers like me! Their catalog is large enough to find the music you’re looking for. In addition, the price is very competitive and their customer service is fast, kind and very helpful!
30 January 2026
Unprompted review
Reply from Uppbeat
Thanks so much for the kind words, Enrique!
Reply from Uppbeat
This is great to hear!
I was taken in by the advert telling me…
I was taken in by the advert telling me this site was TOTALLY free. However, despite being told I could use the track on YouTube as long as I credited the composer the content got blocked, although not straight away. Please do not be taken in by the false promise of this site. And Uppbeat.io, be more honest in your advertising and on your site.
29 January 2026
Unprompted review
Reply from Uppbeat
Hi Greg,
Thanks for taking the time to provide us with this feedback. I'm really sorry that you didn't have a positive initial experience with Uppbeat, and I'm keen to help as best I can.
Whilst we do offer Premium subscriptions and assets for those who are interested, roughly 30% of Uppbeat's catalog is available to all Free users.
Regardless of account type, claims should never happen when using Uppbeat music if the track's unique license credit has been included in the video description, and I'm really sorry to hear that your content was affected.
In the rare instance a claim is placed, please rest assured that our Support Team is always on hand to investigate why this may have occurred and to resolve this for you as a top priority.
With this in mind, please could you contact us via our Contact Form so that we can take a closer look into this for you? https://uppbeat.io/help-center/contact-form
I hope this information is helpful, and thank you again for taking the time to share your experience. We're looking forward to hearing from you and assisting further.
All the best,
Rachel
Very helpful and kind with customers
Very helpful and kind with customers. Thank you
27 January 2026
Unprompted review
Reply from Uppbeat
Thanks so much Julie, we're really happy to have helped!
Excellent customer service
Excellent customer service! I’ll definitely be recommending you guys!
27 January 2026
Unprompted review
Reply from Uppbeat
Thanks Brady, we really appreciate it!
Very responsive customer service
Very responsive customer service! Immediate human response. Very polite and helpful
26 January 2026
Unprompted review
Reply from Uppbeat
We're so glad to have helped Corrinne :)
Great customer support
I had trouble safelisting my channel. I wrote the support and received an (easily understandable) answer on the next work day, which solved my problem. Thank you Dano, it’s greatly appreciated! 👍🏻
26 January 2026
Unprompted review
Reply from Uppbeat
That's no problem, Alex, we're always happy to help!
Very prompt and helpful
Very prompt and helpful. Kept me updated regularly and provided support until issue was resolved to my full satisfaction.
22 January 2026
Unprompted review
Reply from Uppbeat
Thanks for kind words, we're so glad to have helped!
I found upbeat from search engine
I found upbeat from search engine, and the moment I listen it got me moving. You'll have the best music tracks I can download. Thank You!
8 January 2026
Reply from Uppbeat
This is amazing to hear, Tonia! Happy creating :)
Awesome customer support.
Rachel asked her colleague for more information to ensure I had the best answer. Her answer was also very prompt too. I am impressed by the help received.
21 January 2026
Unprompted review
Reply from Uppbeat
Thanks, Louise! We're so glad we could help :)
Exceptional support and high-quality assets
I’ve been using Uppbeat for my projects recently and have been thoroughly impressed. Not only are the assets top-tier, but their email support is fantastic. I had several specific questions regarding licensing and how I could use the assets in my work; the team was incredibly responsive, clear, and helpful. It’s rare to find a service that pairs great content with such attentive customer care. Highly recommended.
21 January 2026
Unprompted review
Reply from Uppbeat
Hey John! Thanks for your kind words -- we're so glad to have helped and to hear you're enjoying Uppbeat :)
A great company with fantastic products…
A great company with fantastic products and plans tailored to practical needs. But that's not all. If something doesn't work as it should, their excellent support team is on hand to provide fast, solution-oriented assistance.
21 January 2026
Unprompted review
Reply from Uppbeat
Thanks, Peter, we really appreciate this!
Great music, effects and motion graphics platform
Uppbeat have some great music and sound effects, as well as a good selection of motion graphics. Their support is always responsive and helpful, and are a pleasure to deal with. Highly recommended!
19 January 2026
Unprompted review
Reply from Uppbeat
Thanks for the kind words, Ian!
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