Everything was great, I just WISH they'd said that id have to do a video BEFORE I paid. I didnt have any makeup on and I was super embarrassed at how rough i looked in the video
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent professional service
I am making a direct comparison with NHS treatment for the same condition three years ago.
I am so pleased with my experience today using Updoc.
I was prescribed the medication that I know works for me and spared the pain, frustration and anxiety of receiving ineffective treatment prescribed by my own NHS GP which finally resulted in a consultation at the local hospital.
The Updoc process was very efficient and communication excellent.
I was able to collect my tablets within two hours of initial contact.
I would have no hesitation in recommending this service.
Thank you so much.
Easy to use
Easy to use, affordable and quick. I highly recommend the service.
They are thieves
They are thieves. They make you pay, then let you hand for days then tell you after you didn't pay. Then you find yourself being charged monthly in a subscriptions you never agreed to and never had any services. Scam. Be careful.

Reply from Updoc UK
Amazing
Amazing, we chose the express plan and got a letter within the same evening! So fast and great service.
Very good a quick service from Updoc
The letter requested today from Updoc was to confirm Disability status and all relevant medical conditions.
The process was very simple and the medical letter was received within a 2-hours’ time frame which is a very good service, especially on the weekend [Sunday].
My only, additional comment would be is thhat with regards to the letter layout, the apacing could have been better as all the information does run together making it slightly difficult to read.
However, all the relevant information has been included and the medical document is basically just as good as medical letters I have had in the past from both. NHS and Private GPS.
Simple and easy
Simple and easy, kind of wish it was cheaper though but whatever
It works, doctors are hard to get into with short notice these days.
First time I’ve used it
First time I’ve used it. Being on a weekend which makes it completely impossible for me to see my GP makes it so worthwhile.
Honestly a life saver
Honestly a life saver. I was stuck without meds and this service arranged it for me with no issues. I’m very grateful
A very helpful quick and convenient…
A very helpful quick and convenient service when you’re feeling so awful .I was lucky enough to be able to speak to the same doctor when I had to call back later in the same week. I was really grateful. So marvellous that you can then get any prescription needed delivered via DoorDash wow so good
Useless
Useless, said sick note would be completed within the next few hours this morning. Still showing same message tonight - still not done at the end of the evening! Complete waste of time - don’t waste your money!

Reply from Updoc UK
Very efficient experience
Very efficient experience. Received my medical letter in under an hour
Outstanding Recommendation
The doctors have all exceeded my expectation, they have done full assessments. This Telehealth service is worth every cent, the wait times are short and you walk out with answers. As a senior clinician in a hospital I can often see faults in the medical system, but I cannot fault Updoc.
They were so quick
They were so quick, way to use website doctor was lovely. If your unwell and can’t get to a doctor this is the next best thing
Good service but would have preferred…
Good service but would have preferred to speak to someone even if over the phone
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







