Updoc UK Reviews 

884
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers had a great experience with this company. Customers frequently mention that the platform provides a remarkably fast, convenient, and efficient way to handle medical certificates and essential prescriptions directly from home. Many people deeply appreciate avoiding long waiting times at clinics and stressful physical visits when they are already feeling unwell and need rest. Some reviewers were not happy with communication issues, noting that email inquiries regarding delayed documents or tracking numbers sometimes went completely unanswered for multiple days. A few other people also felt that waiting significantly longer than expected for urgent updates caused unnecessary frustration and anxiety during difficult moments.

What people talk about most

Service

Clients share positive opinions on service, noting that the platform is efficient, straightforward to... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is easy and fast to... See more

Response time

People report ambiguous experiences with response time, as opinions regarding communication speed are sharply... See more

Staff

Reviewers mention positive feedback about staff, noting that the medical professionals are thorough,... See more

Customer service

Consumers find customer service to be mixed, as many reviewers report efficient, caring support and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was great, I just WISH they'd said that id have to do a video BEFORE I paid. I didnt have any makeup on and I was super embarrassed at how rough i looked in the video

Rated 5 out of 5 stars

Updoc is fast,convenient,efficent & professional. No rude receptionist that thinks she's the doctor, no mixing with ill people, no queue's. no bad doctor smell. no negative atmosphere. I got a reply... See more

Rated 5 out of 5 stars

Thank you to the Updoc team and all the doctors. I am very happy and grateful for your fast service and for sending my reports so quickly. I really appreciate your support and excellent service. Thank... See more

Rated 5 out of 5 stars

It's one of those ironies in life. When you're unwell and least likely to want to go out in public, you have to do just that and go see a doctor to get a certificate to present to your employer. It... See more


Company details


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4.1

Great

TrustScore 4 out of 5

884 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(884)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent professional service

I am making a direct comparison with NHS treatment for the same condition three years ago.
I am so pleased with my experience today using Updoc.
I was prescribed the medication that I know works for me and spared the pain, frustration and anxiety of receiving ineffective treatment prescribed by my own NHS GP which finally resulted in a consultation at the local hospital.
The Updoc process was very efficient and communication excellent.
I was able to collect my tablets within two hours of initial contact.
I would have no hesitation in recommending this service.
Thank you so much.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

They are thieves

They are thieves. They make you pay, then let you hand for days then tell you after you didn't pay. Then you find yourself being charged monthly in a subscriptions you never agreed to and never had any services. Scam. Be careful.

25 August 2026
Unprompted review
Updoc UK logo

Reply from Updoc UK

Hi Karina,

Thank you for your feedback and we're sorry to hear that you were disappointed with your experience.

We offer several pricing options, including both subscription and one-off consultation services, to suit different user needs. We aim to be transparent about all subscription costs and features throughout the signup process. To ensure clarity, detailed information is provided during product selection and payment, and subscriptions are activated only after explicit consent is given.

We'd like to look into this for you. Could you please contact us at contact@updoc.uk with your reference ID or the email address used, so we can get this resolved as quickly as possible.

Kind regards,
Updoc Support

Rated 5 out of 5 stars

Very good a quick service from Updoc

The letter requested today from Updoc was to confirm Disability status and all relevant medical conditions.
The process was very simple and the medical letter was received within a 2-hours’ time frame which is a very good service, especially on the weekend [Sunday].
My only, additional comment would be is thhat with regards to the letter layout, the apacing could have been better as all the information does run together making it slightly difficult to read.
However, all the relevant information has been included and the medical document is basically just as good as medical letters I have had in the past from both. NHS and Private GPS.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Simple and easy

Simple and easy, kind of wish it was cheaper though but whatever
It works, doctors are hard to get into with short notice these days.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Honestly a life saver

Honestly a life saver. I was stuck without meds and this service arranged it for me with no issues. I’m very grateful

22 August 2026
Unprompted review
Rated 5 out of 5 stars

A very helpful quick and convenient…

A very helpful quick and convenient service when you’re feeling so awful .I was lucky enough to be able to speak to the same doctor when I had to call back later in the same week. I was really grateful. So marvellous that you can then get any prescription needed delivered via DoorDash wow so good

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Useless

Useless, said sick note would be completed within the next few hours this morning. Still showing same message tonight - still not done at the end of the evening! Complete waste of time - don’t waste your money!

20 August 2026
Unprompted review
Updoc UK logo

Reply from Updoc UK

Dear SL,

Thank you for your feedback, and we're sorry to hear about your experience.

While most outcomes are completed on the same day, this isn't guaranteed, as turnaround can depend on Partner Doctor availability and the specifics of each consultation. We're sorry if this wasn't made clear to you, or if you were given a specific timeframe that wasn't met.

We'd like to look into this for you. Could you please contact us at contact@updoc.uk with your reference ID or the email address used, so we can check what happened with your certificate and get this resolved as quickly as possible.

Kind regards,
Updoc Support

Rated 5 out of 5 stars

Outstanding Recommendation

The doctors have all exceeded my expectation, they have done full assessments. This Telehealth service is worth every cent, the wait times are short and you walk out with answers. As a senior clinician in a hospital I can often see faults in the medical system, but I cannot fault Updoc.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

They were so quick

They were so quick, way to use website doctor was lovely. If your unwell and can’t get to a doctor this is the next best thing

19 August 2026
Unprompted review

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