I recently bought instant vanguard account and had many questions around it. Jan from customer services has helped me thoroughly and explained everything very clearly. I am happy with their good custo... See more
Company replied
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See what reviewers are saying
I recently completed the PHOENIX challenge with Upcomers and so far this has been the best prop firm experience I’ve had. The profit targets are realistic, the max drawdown gives traders more r... See more
Company replied
Hidden unfair rules Cheap promises on plans 30 % crypto processing fee Hidden They will find a deason that were not mentioned as a rule not to pay you out Very terrible and unfair Also th... See more
My experience with upcoming so far has been amazing upcomers has. made it real easy for people to get propfirm accounts at affordable prices The support on discord are always active 24/7 I don'... See more
Company replied
Company details
Written by the company
Welcome to Upcomers, where your journey to prop trading success begins. We offer a wide range of products, from 1-Phase, 2-Phase to 3-Phase challenge, as well as instant funding options. With top-notch UI/UX and cutting-edge in-house technology, we provide exceptional market conditions across various assets. We’re here to support and empower traders at every level. Unlock funding up to $1,500,000, scalable to 4 millions, including loss coverage and start achieving your trading goals today with Upcomers!
Contact info
Breach of guidelines
I have been involved in prop firms for…
I have been involved in prop firms for a while now and i can definitely testify that when it comes to support this firm is amazing. I do acknowledge that problems may arise here and there but the effort and response i got from this firm is top tier. I had network problems and couldn't reach out to support team. To my surprise Jan from support contacted me via WhatsApp and solved my issues. The reason i haven't put up five stars is because I'm going to start trading with them tomorrow so I'm yet to experience their platforms and rules. I'm looking forward to a wonderful experience.
12 January 2026
Unprompted review
Reply from Upcomers
Hi Tonnie,
Thank you for taking the time to share such a detailed and honest experience. We truly appreciate it. It’s great to hear that our support team, especially Jan, was able to step in and assist you even when you were having connectivity issues.
We completely understand your perspective on waiting to experience the platform and rules before giving a full rating, and that’s a very fair approach. We’re confident you’ll find the trading environment just as smooth and supportive, and we’ll be here to help you every step of the way.
Wishing you the very best as you start trading with us. We’re excited to be part of your journey!
Kind regards,
Ann - Upcomers Team
Gem in the prop firm industry
The support team is amazing, very thorough in their explanation and very transparent as well, I have dealt with many prop firms and many keep their rules vague in order to increase the chances of traders failing, at upcomers, they are very clear on the rules and they go the extra mile by explaining it thoroughly to make sure you avoid failing, definitely I would recommend them for any serious trader
9 January 2026
Unprompted review
Reply from Upcomers
Thank you so much for this thoughtful and encouraging feedback 🙏
We truly appreciate you taking the time to share your experience. It means a lot to hear that our transparency and support stood out to you, especially coming from someone who has worked with multiple prop firms. Clear rules and thorough explanations are exactly what we aim for, so traders can focus on trading confidently rather than worrying about uncertainty.
Your recommendation for serious traders is a huge compliment to our entire team. We’re grateful for your trust and look forward to continuing to support you on your trading journey. If you ever need anything, we’re always here for you
Kind Regards,
Upcomers Team
great experience
I have tested many prop firms, but none have been as good as Upcomers so far. The support is very friendly and fast; private support via WhatsApp is also available upon request. The challenges are affordable, the rules are fair, and there's a wide selection. The fact that there is no time pressure is very pleasant for trading. I would definitely recommend them.
Wishing everyone much success and a nice day.
8 January 2026
Unprompted review
Reply from Upcomers
Thank you very much for sharing your positive experience with Upcomers. We’re really happy to hear that our support, rules, pricing, and overall trading environment have met your expectations.
Providing fast, friendly assistance and flexible conditions without unnecessary time pressure is exactly what we aim for, so it’s great to know this made a difference for you. Your recommendation truly means a lot to our team.
We wish you continued success in your trading journey, and please don’t hesitate to reach out anytime if you need support.
Have a great day!
Upcomers Team
It a good firm I win 25k account on gw…
It a good firm I win 25k account on gw and it customer care r good
7 January 2026
Unprompted review
Reply from Upcomers
Thank you for sharing your experience!
We’re glad to hear that you won a 25K account and had a positive experience with our customer care. Your feedback means a lot to us, and we’re happy to support you on your trading journey.
Wishing you continued success and good trading ahead!
Kind Regards,
Upcomers Team
excellent service
I've previously experienced issues with my Upcomers challenge account. The Upcomers team responded quickly and explained the issue clearly. They may be new to the prop industry, but I can confidently confirm that they are concern about excellent service and are constantly working on improvements.
22 December 2025
Unprompted review
Reply from Upcomers
Thank you for sharing your experience and for giving us the opportunity to address your concerns.
We’re glad to hear that our team was able to respond quickly and provide clear explanations regarding your challenge account. While we are indeed a growing firm, we take service quality very seriously and are continuously working to improve our systems, processes, and overall trader experience.
Your feedback means a lot to us, and we truly appreciate your confidence and understanding as we keep evolving. We wish you continued success in your trading journey, and our team remains available whenever you need support.
Kind regards,
Upcomers Team
By far the best company upcomers ❤️
Initially, I had real problems with the rules and communication, but now I'm very happy with everything. We've always found a super fair solution for every problem, and I can always contact someone directly on WhatsApp with questions or issues. And the offers here are the best.
Good luck and much success on your journey 🫶🏼
1 December 2025
Reply from Upcomers
Thank you very much for sharing your experience and for giving us the opportunity to make things right 🙏
We understand how frustrating rule clarity and communication issues can be at the beginning, so we’re genuinely happy to hear that these concerns were resolved and that you now feel supported. Our goal is always to find fair, transparent solutions and remain accessible when traders need us whether via email or direct channels like WhatsApp.
Your feedback means a lot to our team and encourages us to keep improving. We wish you continued success and steady growth on your trading journey.
Kind Regards,
Upcomers Team
improving customer service
Initially, there were many delays in delivering the funded accounts due to a promotion they were running, which they indicated significantly increased their customer base. They contacted me to apologize for the delay and provided me with a free one-phase account as compensation. Additionally, it has been observed on Discord that they have increased the size of their support team to improve areas that need it and provide quick solutions to any problems traders may encounter.
2 January 2026
Unprompted review
Reply from Upcomers
Thank you for sharing your experience and for highlighting this update.
We appreciate your understanding during the period of high demand caused by the promotion. We’re glad our team was able to communicate transparently, apologize for the delay, and offer a complimentary one-phase account as compensation.
You’re also right, we have expanded our support team to improve response times and ensure traders receive faster, more effective assistance. Feedback like yours helps us continue improving our processes and service quality.
We appreciate your patience and wish you continued success with your trading.
Kind regards,
Upcomers Team
The worse
The worse. You buy a challenge then pass, immediately you get to funded phase, rules change automatically and you get the most ridiculous rules with a hidden rule (trailing drawdown).
Imagine not reaching daily drawdown limit but they say account is breached. It would be understandable that, they show the rules when you’re about to buy the challenge so you know what you’re getting into but they do not show it, they only do so after you have passed the challenge. This is a scam!
Lessons learnt.
5 January 2026
Unprompted review
Reply from Upcomers
Dear RM,
Thank you for taking the time to share your feedback. We genuinely take every review seriously, whether positive or negative.
At the moment, we’re unable to locate any account or transaction matching the details provided in your review. It’s important to us that we investigate this properly and ensure every client is treated fairly.
Could you please contact our support team at support@upcomers.com and include:
*Your account ID
*The email address used during registration
*The approximate date of purchase
*WhatsApp Number
This will allow us to review your case thoroughly and provide a clear resolution as quickly as possible.
We’re fully committed to transparency and would sincerely appreciate the opportunity to clarify or resolve any concerns you may have experienced.
Kind Regards,
Upcomers Team
Customer service experience
I decided to work with the accounts from this company based on one trader I saw on Instagram. Still in process of learning, so many accounts burned out by my mistake. But - finally I am there, and what I want to highlight here, are the fair conditions and rules, and the biggest value is Czech customer service. I had a issue with "ghost account", and after few emails I was contacted by Pavel - head of customer service who allocated a person for me to solve the issue. So the big thank you to Matyáš from Czech customer service, for his pro-customer orientation, great communication, understanding and the most - problem solving capability. This experience confirmed, that definitely me and my friends who already also came to Upcomers - are in the right place. Thank you
2 January 2026
Unprompted review
Reply from Upcomers
Thank you very much for sharing your experience and for such thoughtful feedback.
We truly appreciate your honesty about the learning process and the challenges along the way, it’s great to hear that perseverance paid off in the end. We’re especially glad that you found our conditions and rules fair, as transparency and structure are core to what we aim to provide.
It means a lot to us that our Czech customer service stood out to you. We’ll be sure to pass your kind words to Pavel and Matyáš recognition for professionalism, clear communication, and problem-solving is always appreciated by our team.
Thank you for your trust and for recommending Upcomers to your friends. We’re glad to have you with us and wish you continued success on your trading journey.
Kind Regards,
Upcomers Team
Hello thanks for upcomers
Hello thanks for upcomers , I received my first payout , i did wait about 12 hours and finally received my payment , thank you all
30 December 2025
Unprompted review
Reply from Upcomers
Thank you very much for sharing your update! 🙌
We’re glad to hear that you successfully received your first payout and appreciate your patience during the processing time. Congratulations on reaching this milestone—it's a great achievement.
If you need any assistance moving forward or have questions about your next steps, our team is always here to help. Wishing you continued success on your trading journey with Upcomers!
Kind regards,
Upcomers Team
Didnt expect anything, but got paid out eventually!
at first I was trying this propfirm, didnt expect much, because lots of complain, i am seeking consistency for myself with their cheap challenges, their rules are strict, i really try my best to follow their rules, avoid tick scalping, doing trade that hold longer, I got funded after doing challenges for 33 days, it is a long time, but i am satisfied with my progress, and their platform help me, tradelocker is nice, it enable strict risk management by risking usd per trade without doing lot calculation, for scalper this is a good feature, then after funded I trade by even risking lower and after a week, i submit my first payout, then they really pay me, this is real review, i am really happy with this propfirm, and looking forward for my 2nd payout
29 December 2025
Unprompted review
Reply from Upcomers
Thank you very much for sharing such a detailed and honest review. We truly appreciate you taking the time to explain your journey.
We’re glad to hear that your discipline, patience, and focus on consistency paid off. Spending 33 days on the challenge shows real commitment, and it’s great to know that the rules and the TradeLocker risk management tools helped you trade more systematically and confidently.
Most importantly, we’re happy that your first payout was successfully processed and that this confirmed the legitimacy of the process for you. Congratulations on reaching this milestone 🎉
We wish you continued success on your funded account and look forward to supporting you on your path toward your next payout. If you ever need assistance, our team is always here to help.
Kind regards,
Upcomers Team
⭐ 1-Star Review
⭐ 1-Star Review – Unfair Account Termination & No Transparency
I had a very disappointing experience with Upcomers.
After completing their verification process, passing the challenge, and trading normally, my account was suddenly permanently banned. I was later told that their KYC provider (Veriff) claimed that “two different individuals” were detected during verification — something I strongly deny.
I am the only person who verified and used the account. I repeatedly asked for:
Evidence of this claim
An explanation of what triggered the issue
A chance to re-verify my identity
Or at least a refund
All requests were refused.
What makes this worse is that:
My verification was initially approved
I was allowed to trade and complete the process
The issue was only raised after I had finished
No proof or appeal process was provided
They rely entirely on an automated KYC decision and refuse to review it manually
I was told the decision is “final,” no re-verification is allowed, and no refund will be issued — even though the service is no longer provided.
This feels extremely unfair and unprofessional. If a verification problem truly existed, it should have been flagged before allowing me to proceed. Denying access afterward with no transparency or appeal is unacceptable.
I would strongly caution anyone considering this company. If something goes wrong, you may have no way to defend yourself or recover your money.
25 December 2025
Unprompted review
Reply from Upcomers
Thank you for taking the time to share your experience. We understand how upsetting it is to face an account termination after completing verification and the challenge, and we’re genuinely sorry that this situation has left you feeling treated unfairly.
To address your concerns transparently:
KYC & Compliance Decisions: Identity verification is handled through an independent, regulated provider. When a verification is flagged at a later stage, we are required to act on that decision to remain compliant with legal and regulatory obligations. This is not taken lightly, nor is it intended to target traders unfairly.
Timing of the Flag: We understand your frustration that the issue was raised after you had already progressed. In some cases, additional checks or post-verification reviews may occur, which can lead to outcomes that feel unexpected. We recognize how difficult this can be.
Appeals & Evidence: Due to privacy, security, and compliance restrictions, we are not always able to share raw verification data or override a final decision from the KYC provider. That said, we acknowledge that clearer communication around this process is essential.
Your Feedback Matters: We take your comments seriously and are reviewing how we communicate KYC-related outcomes, including expectations around re-verification and escalation, to ensure traders better understand the process upfront.
Our team will review your case internally once more to confirm that all procedures were followed correctly and to see whether any additional clarification can be provided to you directly.
Thank you for raising these concerns. Even when feedback is critical, it helps us improve transparency, fairness, and communication for all traders.
Kind regards,
Upcomers Team
Issue resolved thanks to support, but KYC is very strict
I initially had a frustrating experience due to a KYC verification issue, which resulted in my account being permanently restricted after I had already passed the trading challenge successfully.
The KYC process is extremely strict, and even an unintentional situation during verification can lead to a final decision with no second chance, which I believe could be communicated more clearly.
That said, I want to highlight the professionalism of the support team. After reaching out, my case was reviewed from a human perspective, and although the KYC decision could not be reversed, the company handled the situation responsibly and processed a refund for my challenge fee.
I appreciate the effort and transparency from the support representative who assisted me until the issue was fully resolved.
Overall, the experience had ups and downs, but I value that the company ultimately acted fairly and professionally.
25 December 2025
Unprompted review
Reply from Upcomers
Thank you sincerely for taking the time to share such a balanced and thoughtful reflection on your experience. We truly appreciate the fairness and honesty in your words.
First and foremost, we completely understand how frustrating it must have felt to pass your trading challenge successfully, only to encounter a permanent restriction due to a KYC verification issue. That is not an easy situation especially after investing your time, focus, and skill into reaching your target.
You’re absolutely right that our KYC process is strict. It must be. As outlined in our official compliance standards, identity verification is conducted through our external verification partner, and for security and regulatory reasons, decisions made during that process cannot be manually overridden or reversed. These safeguards exist to protect the integrity of the platform, all traders, and the payout system itself but we understand that when something unintentional happens, it can feel final and unforgiving.
Your feedback regarding clearer communication is genuinely valuable. While the rules themselves are fixed, how we explain and prepare traders for them is something we continuously work to improve.
At the same time, it truly means a great deal to us that you recognized the professionalism and human approach of our support team. Even when a compliance decision cannot be changed, our responsibility remains the same: to treat every trader with respect, transparency, and fairness. Processing your refund and staying with you until the matter was fully resolved was not a gesture, it was our duty.
We’re grateful that, despite the ups and downs, you felt the situation was handled responsibly in the end. That balance matters to us.
If you ever decide to return in the future, we would be more than willing to guide you step-by-step through the KYC process beforehand to ensure everything goes perfectly from the start.
Thank you again for your honesty, your professionalism, and for acknowledging the effort behind the scenes.
Kind Regards,
Upcomers Team
risk review??
after passing the first challenge before i have my live account i've received an e-mail that i didn't pass the risk review due to trades that i opened was only to one direction 🤣 did you really want me to open trades against the trend? and the trades that i took was never in drawdown. this was the first and the last prop firm i tried i do not recommend to anyone this prooop firm
19 December 2025
Unprompted review
Reply from Upcomers
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it can be to receive a risk review outcome after successfully passing a challenge, especially when the reasoning is unclear. Please note that risk reviews are not based on trade direction or profitability alone, but on a combination of factors defined in our risk management framework.
That said, we acknowledge that the communication around this decision could have been clearer, and we sincerely apologize for any confusion or frustration this caused. Our intention is never to discourage traders, but to ensure consistency and transparency in how accounts are evaluated.
We appreciate you taking the time to share your experience.
Kind Regards,
Upcomers Team
issues with configuring an account with Bybit
I am having issues with this platform. I purchased a $5k 3-step Astral crypto pro account. Initially, there were no problems connecting to Bybit by following the step-by-step instructions. However, at stage 2, I couldn't connect to Bybit. I've complained multiple times since late November, but the issue remains unresolved. The problem has never been with Bybit, the way I created the subaccount on Bybit, or the API connection setup. The issue has always been with the Upcomers website. They keep responding that it's because of how I created the subaccount or API connection, even though I followed the instructions exactly and included them in my complaint email. Another reason given was that the instructions were no longer relevant. At the beginning of my complaint, there was no ‘Configure Account’ button, and it took weeks and dozens of complaint emails before they finally understood my problem. I sent screenshots multiple times, but it still wasn't resolved; they just didn't get it. After they finally understood and took more time to fix it, I had to wait again. It took about a week to resolve, but another issue arose: the API key and secret could be copied and pasted, but the validation failed. What a trivial issue from the Upcomers website. I purchased the account in early November for around $11.90 because there was a 90% discount, but it turned out to be cheap and the issues are so minor please.
22 December 2025
Unprompted review
Reply from Upcomers
Thank you for sharing your experience. We understand how frustrating ongoing technical issues can be, especially when they prevent you from progressing through your account stages.
We want to assure you that we are actively working to identify and resolve platform-related issues as quickly as possible. Our technical team continuously reviews reported cases to improve system stability, integrations, and overall user experience. While some situations may take longer than expected due to necessary testing and verification, please know that resolving these issues remains a priority for us.
We sincerely apologize for the inconvenience caused by delays or misunderstandings during the support process. Your feedback is important and helps us improve both our platform and communication.
Thank you for your patience and understanding while we work toward a resolution.
Kind regards,
Upcomers Team
This propfirm scamer and fake
12 November 2025
Unprompted review
Reply from Upcomers
Hi,
Thank you for taking the time to share your feedback. We genuinely take every review seriously, whether positive or negative.
At the moment, we’re unable to locate any account or transaction matching the details provided in your review. It’s important to us that we investigate this properly and ensure every client is treated fairly.
Could you please contact our support team at support@upcomers.com and include:
*Your account ID
*The email address used during registration
*The approximate date of purchase
*WhatsApp Number
This will allow us to review your case thoroughly and provide a clear resolution as quickly as possible.
We’re fully committed to transparency and would sincerely appreciate the opportunity to clarify or resolve any concerns you may have experienced.
Kind Regards,
Upcomers Team
This prop firm had mt5 downtime from…
This prop firm had mt5 downtime from broker's end. I am not new to this issue at all, but the customer service team was something else, very professional, calm and empathetic!!! Listen when I say they are amazing, they are!!! Now do you know they compensated their customers? Imagine you had just 500 to lose your account, only got them to give you a new account!!! The whole customer service team deserves a medal!!! The company owner and HR team must be doing a great job.
13 December 2025
Unprompted review
Reply from Upcomers
Thank you for sharing such a thoughtful and detailed experience. We truly appreciate your understanding regarding the Platform 5 downtime, especially since these situations can be frustrating even for experienced traders.
We’re very glad to hear that our customer service team made a positive difference by handling the situation with professionalism, calmness, and empathy. Your recognition means a lot to us, and we’ll be sure to pass along your kind words to the entire team.
We’re also happy that the compensation provided helped ease the impact of the issue. Supporting our traders fairly, especially when circumstances are beyond anyone’s control, is very important to us.
Thank you again for your trust and encouragement. We’re grateful to have you with us and remain committed to providing the best possible trading experience.
-Upcomers Team
My favorite company
Peace be upon you. Today I will share my experience with this company. First, let's start with their support. Honestly, everyone in support is excellent. Their support is very fast. Whenever I open a ticket, they respond quickly and without any arrogance or anything. They also have a very good spread that rivals several large companies. And let's talk about payments. Honestly, payments are fast, and the best thing is that the first payment is on demand, with a profit-sharing rate exceeding 90%. Honestly, it's a very good company.
16 December 2025
Unprompted review
Reply from Upcomers
Thank you for sharing your experience with us. We truly appreciate your kind words and the time you took to write this review.
We’re very glad to hear that our support team has been fast, professional, and respectful in assisting you that’s exactly the standard we strive to maintain. It’s also great to know that you’re satisfied with our trading conditions, competitive spreads, and payout process.
Your feedback about the fast, on-demand payouts and high profit share means a lot to us. We’re grateful for your trust and are proud to support you on your trading journey.
If you ever need anything, our team is always here to help. We wish you continued success and smooth trading ahead.
-Upcomers Team
Initial Issues with Upcomers, Now Being Resolved
My Experience with Upcomers – Initial Issues, Ongoing Resolution
I am writing this review to share my experience with Upcomers, which initially included some serious concerns, but is currently moving toward a more positive outcome.
During my challenge, I noticed significant inconsistencies between the Upcomers dashboard and the MetaTrader platform, even though MetaTrader was directly connected to their system. The trades displayed on the dashboard did not always match what was clearly visible in MetaTrader, which raised concerns about the reliability of the tracking system.
All of my trades were correctly executed and recorded in MetaTrader, including two trades that were temporarily in drawdown. However, once those same trades moved into profit and were closed in the green, they disappeared from the Upcomers dashboard. While the MetaTrader history clearly showed them as profitable closed trades, they were no longer visible on the dashboard used for evaluation.
Since the dashboard is the primary tool for evaluating traders, this situation was understandably concerning. I contacted support multiple times via email and the website chatbot. Initially, the communication felt slow and somewhat generic, which added to my frustration.
That said, after continued communication, the Upcomers team did make an effort to review the issue and work toward resolving it. The situation is now being addressed, and I am currently on track to receive a funded account.
While the initial experience highlighted weaknesses in transparency, technical consistency, and customer support responsiveness, I do appreciate that the company eventually engaged with the problem and worked toward a solution. I hope this also leads to improvements in their systems and communication for future traders.
17 December 2025
Unprompted review
Reply from Upcomers
Thank you for taking the time to share such a detailed and thoughtful review. We truly understand how concerning it can be to see discrepancies between the trading platform and the dashboard especially when the dashboard plays a key role in evaluation. Your frustration in the early stages is completely valid.
We appreciate your patience while our team investigated the issue. As you mentioned, once the matter was escalated and reviewed in detail, steps were taken to address the inconsistencies and move your case forward. We’re glad to hear that the situation is now on track toward a funded account.
Your feedback regarding transparency, technical consistency, and response times is extremely valuable. These are areas we are actively working to improve, and experiences like yours help us identify where we need to do better.
Thank you again for giving us the opportunity to resolve this properly. If you need any further clarification or support, our team will continue to be available and engaged with your case. We wish you continued success in your trading journey.
-Upcomers Team
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