UpCloud Reviews 153

I have been using their cloud service for last 3 months and it's been great so far. I really love the transparent pricing they offer, I'm not paying more than I calculated before I start with them.
Their support is super fast as well.
Would recommend their service if you have server that are close enough to you :)

Had to create an account on trustpilot just to write this.

I've read bad reviews but assumed they were rare, weird scenarios.
You know what they say, only people with bad experiences write reviews.

And, here i am.

i activated my account (with a credit card) and the 250$ trial they promoted with the lowest hardware possible, just to check if their service fitted my usecase. Not even 5 hours later i got an email saying my account was suspended.

Here we go.

i sent an email:

>me
Hey, any reason why i got suspended?

>answer:
Hello,

Thank you for your enquiry regarding the suspension of your account.

Following a thorough review, we have confirmed that the account was suspended due to a breach of our Terms of Service. This action was necessary to ensure the security and integrity of our platform.

And for privacy and security reasons, we cannot provide further details regarding our internal review process.
We appreciate your understanding in this matter.
Regards,
--
UpCloud Security Operations

===========

Let's skip past the "thorough review" (yeah sure) and "security and integrity of our platform" part making me look like i'm a black hat hacker, and let's focus on the part where no reason was given. At all.
Imagine being an hobbyist creating my first homelab in my home who just wanted a vps to test out some stuff and getting banned for... what?

Who could ever...

Imagine saying "Hey, you did this thing which really isn't allowed, you have 24 hours to comply"

Who could ever...

Imagine saying well, "i'm going to take my business to Hetzner"

Who c- well, i can actually.

UpCloud’s recent "plan improvements" are nothing more than a disguised price hike wrapped in clever marketing. While they boast about a better platform, the reality for loyal users is a frustrating reduction in value, characterized by shrunken storage quotas and the introduction of arbitrary restrictions on lower-tier plans. It is a disappointing move that prioritizes squeezing margins over providing value, essentially forcing users to pay more for fewer resources. Despite the decent performance, this lack of transparency and the "nickel-and-diming" of basic features make it very difficult to recommend them to developers who care about cost-to-resource efficiency.

Excellent professional service in any problem solved

I recently moved my infrastructure from AWS to UpCloud, and I’m impressed. The management panel is incredibly polished and intuitive, making daily tasks much easier. What I value most is their transparent billing; since they don't charge for network traffic, I no longer have to worry about hidden costs. It’s a breath of fresh air.

Just started using it, but I find the support to be great! Quite good pricing as well.

UpCloud have been helping me for over 8 years with fearby com, They are always helpful and the performance is worth the money. Tech support are great and spot on.

Service is great, but I can't seem to set up recurring payments on our credit card. Constantly making one-time payments is annoying to say the least. The amount of time I have spent dealing with this is insane.

Bad bad customer service they'll suspend your account even before 9r after buying the account after the trial period without any reason or warning.
They told me to provide some details including card ownership i gave to them... they unlock the account for few weeks then blocked it permanently again

The only GDPR compliant VPS vendor (i know) with internal IP addresses. Affordable and simple to administer.

UpCloud looks good at first glance. The website is polished and the control panel is clean and easy to use. Unfortunately, that is where the positive experience ended for me.
They advertise a 1 Gbps port, in the locations I tested, the real performance was roughly 4 times lower than promised. That alone was disappointing, but the bigger problem was how they handled the trial account.
I activated their advertised one-month trial, deployed one server, used it for several days, and even started moving infrastructure over. After that, I created a second server, which the interface clearly allowed during the trial. Around 10 to 15 minutes later, my account was suddenly banned.
There was no meaningful explanation. My activity was fully within their Terms of Service, and I work with around 10 other major hosting providers without any comparable issues. If creating a second server is not acceptable, then it should not be possible within the trial interface in the first place.
I contacted their abuse email to appeal and ask for clarification. Several days passed and I received no response. Imagine if it was your paid service and you've already got some mattering infra there.
In my case, UpCloud turned out to be all presentation and no reliability: lower-than-promised performance, an unexplained ban, and support that did not respond when it mattered. I would not trust them with any serious infrastructure and I would recommend choosing another provider.

UPD: Upcloud replied to me "Following a thorough review, we have determined that your account has been suspended due to violations of our Terms of Service. This action was taken to protect the security and integrity of our platform. As a result, the suspension is permanent, and access to the account will not be reinstated. For privacy and security reasons, we are unable to share further details about the internal review process."
They didn't even bother to name the specific rule or action that led to the ban. ha-ha, from my side gona advice you to rebrand into "DownCloud"

Terrible attitude towards potential clients, complete lack of customer focus. To access the trial period, verification was required, asking for a photo of the card and ID. I provided them, but in response, I received an email with the text: Hello, this information does not match our records. Please submit the correct information for your account.
Without any details and even without the name of the sender (employee).

Really great service and product. I’m so happy I found this!

Great customer service - and by that I also mean FAST customer service, that is so refreshing.

Good UX, and servers to a reasonable price that are in the Nordics & EU

This is perfect EU cloud! Cheap for development, no surprises, everything works.

Update: As of UpCloud's reply on Feb 11, I have not received reasons for the suspension, although I attempted to reach out at least 10 times via email to abuse(at)upcloud.com.

UpCloud just suspended my account, which contains 16 servers, resulting in a major disruption to my service WITHOUT any prior warning or written notice.

I will repeat, WITHOUT ANY PRIOR warning or notice. (At the time of this review, I still have not yet received their reasons for suspension.)

At this point, it's just insane that they are willing to do this and have no empathy for their user who will be affected by their unjust action.

I have used many providers, including AWS, Hetzner, DigitalOcean, and Vultr. None of these providers shut down clients' accounts without advance warning or notice.

AVOID UpCloud AT ALL COSTS, you have been WARNED.

I reached out to UpCloud's support team with questions about their load balancer setup, and the help I received was exceptional. Even though load balancers are included in their Essentials package at no extra cost, the support team took the time to thoroughly explain the configuration, answer my questions, and follow up on my progress. This level of dedication is rare to find. UpCloud delivers quality cloud services at reasonable prices, and their customer support truly sets them apart.

I rarely require support. Whenever it is needed, response is very prompt.

Cutting edge technology, super fast storage, powerful administration panel (console), flawless uptime

Good experience, cloud service and performance so far.