Unvault Reviews 

196
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its transparent and honest process, making them feel secure throughout the transaction. Many people highlight the ease and speed of the entire selling experience, from initial valuation to receiving payment. Reviewers frequently mention receiving fair valuations and excellent payouts, often exceeding their expectations compared to other options. The company's professional service and helpful staff are consistently praised, with many appreciating the detailed video evaluations. Customers also appreciate the clear communication and the overall trustworthy nature of the business, making them feel confident in their decision to sell.

What people talk about most

Product

People report positive experiences with the product, finding it an easy and friction-free way to sell... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, fairness, and... See more

User experience

Customers had positive experiences with the user experience, describing the process as smooth, clear, and... See more

Value for money

Customers consistently note positive experiences with value for money, often receiving better offers than... See more

Payment

Users describe positive interactions with payment, frequently highlighting the ease and speed of the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across Unvault through a mom's group and I quickly learned that I've finally found the perfect solution to my family heirloom. I had been contemplating what to do with a bunch of jewelries I h... See more

Company replied

Rated 5 out of 5 stars

I can’t believe how easy, professional and empathetic everyone in unvault is. Amazing experience working with them. Their website is easy to use and love the dashboard to track my jewelry. I will rec... See more

Rated 5 out of 5 stars

Everything was perfect. The transaction was quick,easy,and the way every transaction should go. Customer service was great,they kept in contact and I will definitely use again and recommend unvault to... See more

Rated 5 out of 5 stars

I was hesitant to use this method and send my jewelry in the mail but unvault was so fair and honest and I appreciated how easy the process was! I’ve used them twice and will definitely go to them aga... See more


Company details

Written by the company

Unvault is the Robinhood for jewelry, an AI-powered platform where people can snap a photo of their jewelry, get instant valuations, and sell directly from home. With over $1 trillion of gold sitting idle in U.S. households, Unvault is unlocking this hidden value and turning jewelry into a liquid, trackable asset class


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(196)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional experience

This was the easiest and most pain free experience selling my jewelry. They were upfront and honest with my about the process and the condition of my jewelry. I have sold one piece and currently in the process of selling a second piece. Customer Servicewas top notch. I definitely will keep coming back.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Unvault’s customer service is unmatched…

Unvault’s customer service is unmatched in a space that trust and speed are of utmost importance. The owners are after every little derail and implement the feedback to make the experience better. What an amazing way to turn clutter into cash!

12 November 2025
Unprompted review
Unvault logo

Reply from Unvault

Thank you so much! We are growing fast so it is very heartwarming to see your feedback. We want Unvault to be the destination for any jewelry and we will make it happen with your support. Thanks

Rated 5 out of 5 stars

Surprisingly delightful experience!

Surprisingly delightful experience!

I have some jewelry that has been lying around for a while. The process of uploading photos to get an estimate was intuitive and the whole end to end process of sending jewelry and getting paid was also great. I got regular email updates throughout the process.

I ultimately got $630 after an initial online estimate of $650.

Will definitely be selling more stuff after this experience and highly recommend it to others.

7 November 2025
Unprompted review
Unvault logo

Reply from Unvault

Thank you so much! We are so grateful that you chose us and we were able to provide you a memorable experience. Our mission is to treat jewelry as an asset so we are happy you were able to see it in action. Thanks - always here for you

Rated 5 out of 5 stars

much better vs cash for gold shops

Pretty easy experience - I was able to pack my gold chain in a package and send it to them. They gave me a MUCH better price vs. my cash for gold shop in my strip mall. Pretty cool online tracker for my jewelry that feels like schwab or robinhood! makes me wonder why did I ever go to the cash for gold shops before!

6 November 2025
Unprompted review
Unvault logo

Reply from Unvault

Thank you so much for choosing us! We want you to be able to treat your jewelry like an asset. Glad you got the hint of it with Unvault - more coming soon

Rated 5 out of 5 stars

I was a little hesitant sending my…

I was a little hesitant sending my jewelry through the mail, so I went to a local jewelry store. They gave me an offer but I checked online and I saw Unvault on Facebook. They had a program to check the value right away it was much higher than the jewelry store. I contacted them and found them to be very professional. They sent me a mail slip and insured everything for the value. Once received they reviewed and sent me a revised offer. It was actually higher than the original offer and more than double of the local jewelry store. Everything was handled perfectly and i received the payment within a few days into my account. I would recommend this company to anyone looking to sell

7 November 2025
Unprompted review
Unvault logo

Reply from Unvault

Thank you so much! We are so happy that we could help you get the best value for your jewelry investment. We are here ti make jewelry selling transparent and we are glad we were able to get that experience to you. Thank you for choosing us! We really appreciate your feedback

Rated 5 out of 5 stars

Excellent experience

Website was easy to navigate. Quick response to questions. Very honest answers. Funds received next day. Would definitely recommend and will use their services again!

12 November 2025
Unprompted review
Unvault logo

Reply from Unvault

Thank you so much! We appreciate you choosing us. We want to rebuild the process that is currently very predatory so that men/ women feel comfortable selling their jewelry like an asset. We are new so your feedback help us get better

Rated 5 out of 5 stars

Unvault delivers a seamless and transparent selling experience

Unvault made the experience of selling my jewelry seamless and empowering. Before discovering Unvault, I had numerous experiences with pawnbrokers and other good buyers who offered very little for my gold, and also offered little to no transparency. They would often whisk my valuables away to a back room and confer with each other there, beyond sight or earshot. With Unvault, every aspect of the interaction was documented. From start to finish, the entire experience, from uploading my images, to receiving my payment, was a total of five days. Their offer reflected the fair market value I would expect and could accept, and their customer service was communicative, professional and efficient. I will always go to Unvault to get real value for my precious jewelry, and will gladly sing their accolades for family and friends.

6 November 2025
Unprompted review
Unvault logo

Reply from Unvault

Thank you so much! We started to redesign the process that you mentioned here which is the norm when it comes to selling jewelry. We want to be transparent and we want to give you best value. We are glad you had a positive experience. We are new and growing quickly so your feedback helps.

Rated 5 out of 5 stars

Excellent experience with Unvault

Excellent experience with Unvault! They were extremely prompt and responsive to any questions or communications and had all steps of the process outlined clearly on the website.

Main points that were most reassuring during the process:

- the unboxing video let me know the item arrived and was evaluated in the condition that it was sent in with.

-payout process- I used paypal for the payout, and the amount matched their in person evaluated and authenticated valuation. There with no fees or unexpected charges.

-The lack of obligation was really the key component for me. If I change my mind after they receive and process my jewelry item, there are no costs or fees to return it it back to me.

3 November 2025
Unprompted review
Unvault logo

Reply from Unvault

Thank you so much! As you probably know, we are new here and we are trying to completely reshape how jewelry is sold - from a predatory process to a very transparent one. We are glad that we were able to give you a positive experience. We are looking to learn and grow so thank you for your feedback

Rated 5 out of 5 stars

Very satisfied 5 stars for honesty

Very satisfied 5 stars for honesty, customer service and would give more for their transparency if I could. Wasn't sure at first couldn't find much about unvault online but I have it a spot and glad I did. I sent the pictures of my jewelery they asked for and got a fairly close price they would pay for back they were able to get a close weight and carat assessment from the pictures and were great with communication through the whole process. They even provided a video of the actual inspection after they received the jewelry so you can see the work done not just guessed and they paid considerably more than other offers and was paid less than 6 hours after they finished. Very impressed would recommend to anyone wanting to sell their jewelry

4 November 2025
Unprompted review
Unvault logo

Reply from Unvault

Thank you so much! We really appreciate your review. We have created Unvault for one reason - transparency and honesty in pricing. We are glad that our values resonated with you. We are very new and we are trying to get better in every way possible but this review makes us very happy

Rated 5 out of 5 stars

It was a great experience unvaulting with Sonalore

It was a great experience with Sonalore. They were quick in evaluating and give me a ballpark estimate immediately. After detail testing they came up with actual pricing (which was in my favor)
I’m so glad that I could put some of my unused stuff to good use and buy more from that.

1 September 2025
Unvault logo

Reply from Unvault

Thank you! We are glad we were able to help. Please monitor you Unvault portfolio and if you have any questions, please let us know

Rated 5 out of 5 stars

Very happy with services

Navya and Nidi who are the owners are very nice to work with. They explained the process which was simple and showed how I was getting more money for my bracelet and chain compared to the jeweler I go to for past 3 years.

10 September 2025
Unvault logo

Reply from Unvault

Thank you - we are glad we were able to help!

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