It was a great experience with Sonalore. They were quick in evaluating and give me a ballpark estimate immediately. After detail testing they came up with actual pricing (which was in my favor) I’m s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Unvault is the Robinhood for jewelry, an AI-powered platform where people can snap a photo of their jewelry, get instant valuations, and sell directly from home. With over $1 trillion of gold sitting idle in U.S. households, Unvault is unlocking this hidden value and turning jewelry into a liquid, trackable asset class
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
User friendly website, quick and polite customer service.
Total honest communication on my family jewelry. The entire process was handled professionally. I recommend. I will be back again.
I was a little cautious when I first decided to try Unvault but I quickly learned that they are reliable and honest! So easy to deal with and you can trust that you wil get a fair assessment. I have even had two times when the assessment was more than the original evaluation!
Friendly website, great communication back. They are working on stripe for ACH payments. I asked for check as payment and came on time.
I decided to unload some pieces that I haven’t worn in over a decade. The process was super easy and fast. The level of communication was great. And the offer was fair. I would definitely use Unvault in the future!
I highly recommend Unvault! Easy to work with, great communication.
Would highly recommend and I’ll definitely be a repeat customer and my mom as well… I’ve been looking to sell some of my jewelry for quite sometime and after doing my research I found unvault to pretty the only honest trustworthy company to handle my jewelry.. from a quick quote, to having my own personal guide who had FedEx pick up my items because there’s not one near me to having my cash quickly deposited… I can’t say nothing negative about unvault.. everything went perfect!!!
I have worked with Unvault on three occasions and they have always been very professional and transparent with their processes. The AI valuations are fair and they remit payment quickly. I am especially impressed with their level of communication and always keeping the customer in the loop. I would highly recommend using this service.
Extremely fast and professional service. Showed video of unboxing on arrival, reports of grading materials, fair offer, and quick to payout.
It took me some time to get up the courage to send Unvault my jewelry. My pieces weren't high dollar value, but they held emotional value that was difficult to let go of. I'm 60+ years old and this type of platform isn't something I'm intuitively comfortable with. However, after much back and forth I felt confident that I was sending my pieces to the right place. Will and the rest of the team were patient, communicative, and didn't pressure me at all. The website is fantastic as it gives you some idea of what each item could be worth prior to submission. They will send you videos of the opening of the box, the weighing of each item and the special X-ray. I also received a breakdown of the sell price of each individual item with a photo and other information. Everyone was willing to work with me and make sure I felt secure in my decision. I can be a bit old school so I've opted to have a check mailed. There are other items in my jewelry box that I'm thinking of sending in. They will send you a FedEx label, you just need to provide the box. Unvault will also have the box picked up at your home. Thank you, Unvault, for your patience and understanding as I worked through my reservations to get to the point where I made the decision to sell.
Quick and painless process, quick turnaround and very fair value!!
Everything was perfect. The transaction was quick,easy,and the way every transaction should go. Customer service was great,they kept in contact and I will definitely use again and recommend unvault to everyone...thank you
This company is a GOD send. The whole transaction was quick, easy even though it was a holiday. Thank you very much. I will definitely be a repeat customer.

Reply from Unvault
i would definitely use unvault again they were more than helpful and was super easy i have been telling everyone i know allot this option

Reply from Unvault
Above expectations. i will be recomending them to everybody j know.

Reply from Unvault
The costumer service is great they try to help I used them twice
The best costumer service I'm a repeat costumer and I'll definitely do business with them again thanks for your business unvault
This was a wonderful experience for me. I was informed every step of the way, And I was given a higher price than my original evaluation. Very professional
They worked with me a my jewelry and were extremely communicative.I will definitely be using them again in the future.
I was hesitant to use this method and send my jewelry in the mail but unvault was so fair and honest and I appreciated how easy the process was! I’ve used them twice and will definitely go to them again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.