Unvault Reviews 

180
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company, finding the process of selling jewelry to be easy, quick, and transparent. Customers consistently praise the excellent service, noting the professionalism and fairness in their dealings, often receiving higher valuations than expected or offered elsewhere. The user experience is highlighted as seamless, from uploading photos for estimates to receiving detailed documentation and video inspections of their items. Many people appreciate the value for money, often getting significantly more for their items compared to other options, and the payment process is described as straightforward, secure, and remarkably fast.

What people talk about most

Product

Customers had positive experiences with the product, finding it an easy and transparent way to sell unwanted... See more

Service

Customers consistently note positive experiences with service, highlighting the ease, speed, and fairness of... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the ease, transparency,... See more

Value for money

Reviewers highlight positive aspects of value for money, often receiving more than expected for their items... See more

Payment

People report positive experiences with payment, noting the setup was super easy and the entire transaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience with Sonalore. They were quick in evaluating and give me a ballpark estimate immediately. After detail testing they came up with actual pricing (which was in my favor) I’m s... See more

Company replied

Rated 5 out of 5 stars

This was the easiest and most pain free experience selling my jewelry. They were upfront and honest with my about the process and the condition of my jewelry. I have sold one piece and currently in... See more

Rated 5 out of 5 stars

I was a little hesitant sending my jewelry through the mail, so I went to a local jewelry store. They gave me an offer but I checked online and I saw Unvault on Facebook. They had a program to check t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Unvault! They were extremely prompt and responsive to any questions or communications and had all steps of the process outlined clearly on the website. Main points... See more

Company replied


Company details

Written by the company

Unvault is the Robinhood for jewelry, an AI-powered platform where people can snap a photo of their jewelry, get instant valuations, and sell directly from home. With over $1 trillion of gold sitting idle in U.S. households, Unvault is unlocking this hidden value and turning jewelry into a liquid, trackable asset class


Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(180)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to work with and Honest

I was a little cautious when I first decided to try Unvault but I quickly learned that they are reliable and honest! So easy to deal with and you can trust that you wil get a fair assessment. I have even had two times when the assessment was more than the original evaluation!

30 January 2026
Unprompted review
Rated 4 out of 5 stars

Friendly website

Friendly website, great communication back. They are working on stripe for ACH payments. I asked for check as payment and came on time.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my Sale Experience

I decided to unload some pieces that I haven’t worn in over a decade. The process was super easy and fast. The level of communication was great. And the offer was fair. I would definitely use Unvault in the future!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend and I’ll…be back and a few others I’ve recommended to

Would highly recommend and I’ll definitely be a repeat customer and my mom as well… I’ve been looking to sell some of my jewelry for quite sometime and after doing my research I found unvault to pretty the only honest trustworthy company to handle my jewelry.. from a quick quote, to having my own personal guide who had FedEx pick up my items because there’s not one near me to having my cash quickly deposited… I can’t say nothing negative about unvault.. everything went perfect!!!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I have worked with Unvault on three…

I have worked with Unvault on three occasions and they have always been very professional and transparent with their processes. The AI valuations are fair and they remit payment quickly. I am especially impressed with their level of communication and always keeping the customer in the loop. I would highly recommend using this service.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

User Friendly Website!

It took me some time to get up the courage to send Unvault my jewelry. My pieces weren't high dollar value, but they held emotional value that was difficult to let go of. I'm 60+ years old and this type of platform isn't something I'm intuitively comfortable with. However, after much back and forth I felt confident that I was sending my pieces to the right place. Will and the rest of the team were patient, communicative, and didn't pressure me at all. The website is fantastic as it gives you some idea of what each item could be worth prior to submission. They will send you videos of the opening of the box, the weighing of each item and the special X-ray. I also received a breakdown of the sell price of each individual item with a photo and other information. Everyone was willing to work with me and make sure I felt secure in my decision. I can be a bit old school so I've opted to have a check mailed. There are other items in my jewelry box that I'm thinking of sending in. They will send you a FedEx label, you just need to provide the box. Unvault will also have the box picked up at your home. Thank you, Unvault, for your patience and understanding as I worked through my reservations to get to the point where I made the decision to sell.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The transaction was quick,easy,and the way every transaction should go. Customer service was great,they kept in contact and I will definitely use again and recommend unvault to everyone...thank you

12 January 2026
Unprompted review
Rated 5 out of 5 stars

This company is a GOD send

This company is a GOD send. The whole transaction was quick, easy even though it was a holiday. Thank you very much. I will definitely be a repeat customer.

24 December 2025
Unprompted review
Unvault logo

Reply from Unvault

Nicole, thank you so much! The only reason for us to exist is to improve the experience of selling jewelry. We are glad we were able to make it seamless for you and we look forward to seeing you again

Rated 5 out of 5 stars

i would definitely use unvault again…100%

i would definitely use unvault again they were more than helpful and was super easy i have been telling everyone i know allot this option

19 December 2025
Unprompted review
Unvault logo

Reply from Unvault

Hi Kimberly, thank you for your kind words! We want to make it an easy and trusted experience to sell jewelry online - that's why we over-communicate details of our process. It would be lovely for us to get your referral to your friends. Always here for you

Rated 5 out of 5 stars

Above expectations

Above expectations. i will be recomending them to everybody j know.

31 December 2025
Unprompted review
Unvault logo

Reply from Unvault

Thanks Byron! We assure you that we will raise the expectations that everyone has for selling jewelry online. Thank you for trusting us with your important pieces and for being an Unvault user.

Rated 5 out of 5 stars

Very professional

This was a wonderful experience for me. I was informed every step of the way, And I was given a higher price than my original evaluation. Very professional

17 December 2025
Unprompted review

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