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Unum UK Reviews 

830
•
TrustScore 4 out of 5

4.0

Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient online platform, noting that submitting claims is extremely straightforward and user-friendly. People also deeply appreciate the prompt payments and swift reimbursements that are typically received within just a few days of application. Many individuals also describe helpful customer service interactions and seamless support throughout the entire process. Some reviewers were not happy with underpaid claims or noticeable discrepancies in the final amounts reimbursed compared to what was originally submitted by users. Consumers additionally mentioned ongoing frustrations when paperwork was rejected due to strict documentation rules or when multiple treatments were grouped together unexpectedly to limit payouts.

What people talk about most

Claim

Customers had ambiguous experiences with claim, reflecting a high level of disagreement regarding the... See more

Payment

Clients share positive opinions on payment, highlighting the quick and simple process to receive funds.... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing both high satisfaction and frustration. Many... See more

User experience

Users describe satisfaction with the user experience, highlighting an easy and straightforward claims... See more

Refund

Customers consistently note ambiguous experiences with refund. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a policy through my employer 8 months ago. Claims are so easy to make an usually paid within just a few days. Had to claim for an emergency when I saw 4 different dentists in 5 days and all cos... See more

Rated 5 out of 5 stars

I can’t speak highly enough of Unum Insurance. The claims process was very easy, payment was made very quickly, and the customer service was extremely helpful.

Rated 5 out of 5 stars

Easy and quick claim process The whole claim process is very handy, just a few clicks and uploading the receipt. I have my reimbursement in a week which is really impressive.

Rated 5 out of 5 stars

Easy to use app to submit my claim, and found the categories more in alignment with my dentist's description, so it was easy to complete the form and submit. Remuneration from this claim has appeared... See more

Company details

  1. Insurance Company
  2. Dental Insurance Agency
  3. Income Protection Insurance Company

Written by the company

We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.

Contact info

4.0

Great

TrustScore 4 out of 5

830 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(830)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Unum - Would recommend

Been a Unum UK customer for a year now/ Customer support has been very helpful when I've needed to speak to them. All claims to date have been approved without quibble. All good so far!

14 February 2024
Rated 1 out of 5 stars

Unnecessary delay in processing my claim

1 December 2023
Unum UK logo

Reply from Unum UK

Hello,

We're sorry to hear you had difficulties with our claims process and are concerned to learn about it as our records show that your most recent claim was paid promptly.

Given this, we'd really like to understand what happened in this case and so will need to find out more. There's a mobile number on file for you and one of our team members would like to reach out to discuss this with you.

It would help us get to the bottom of this and hopefully resolve any outstanding issues swiftly.

Many thanks,

The Unum Team

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