Unison  Reviews 216

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

after a lot of research into Home Equity loans, Reverse Mortgages and Home Equity Agreements and all the pros and cons of each, I decided to move forward with a Home Equity Agreement. Again, after res... See more

Company replied

Rated 5 out of 5 stars

Working with my loan originator, Carlos was seamless from start to finish.He was clear, patient, and incredibly responsive, making the entire process feel manageable and stress‑free. I felt supported... See more

Company replied

Rated 5 out of 5 stars

The help and individual attention I received from Unison was truly terrific! Can’t say enough good things about how responsive, kind and patient my rep, Eugene K, was throughout the process. I highl... See more

Company replied

Rated 5 out of 5 stars

Smooth process, rep was very responsive, they do a good job of transparency with the product. Only complaint is appraisal came in low in my opinion, but that's not necessarily their fault.

Company replied

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service

Written by the company

Unison is a San Francisco and Omaha, Nebraska based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through equity sharing agreements, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Instagram and LinkedIn.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

216 reviews

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Rated 5 out of 5 stars

For our family

For our family, this was a good move for us, especially in this crazy economy, gave us the economic freedom we needed without the burden of the usual equity programs. May not be for everyone but it was for us. The staff were polite, supportive and professional.

5 August 2022
Unprompted review
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Reply from Unison

Thanks for your review, Scott! We look forward to continuing to support you and your family for the duration of your agreement.

Rated 4 out of 5 stars

Smooth Process to Unlock Home Equity

I put a large down payment on my home to avoid a big mortgage and minimize my monthly mortgage payments. The only drawback to this approach was that almost all my money was tied up in the home and it seemed as if I would never have direct access to that home equity until I sell. I knew I could get a home equity line of credit (HELOC) or eventually refinance if I needed cash, but a HELOC increases my debt and I would have to wait until I pay off at least some of my mortgage and interest rates drop significantly before refinancing would be a prudent decision.

I was wondering if there was a way to tap into my home equity without a HELOC or refinancing and one day I received a letter/offer from UNISON regarding a co-investment opportunity. It was as if they knew what I was trying to do and were providing a solution.

I contacted UNISON and expressed interest in pursuing the co-investment opportunity. The application process was relatively smooth and straightforward. Before I knew it, I was approved for the co-investment and received an offer. The UNISON co-investment allowed me to unlock a generous portion of my home equity without increasing my monthly expenses at all.

The way it works is that UNISON invests a sum of money in your home that you receive directly into your bank account or by check and when you eventually sell, they get back their initial investment plus some of the home appreciation value that occurs during the investment period. UNISON does get a significant percentage of the home appreciation value upon sale of the home. The percentage of the appreciation value they receive varies depending on the amount of their investment. The more they invest, the larger percentage of home value appreciation they receive upon termination of the co-investment contract.

The co-investment agreement with UNISON made a lot sense for me, since I really wanted to unlock some of my home equity now to have cash available for home improvements, major expenses and simply more financial flexibility and freedom without refinancing or getting a HELOC. It is win win for both parties.

21 July 2022
Unprompted review
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Reply from Unison

Thank you for your review! We are so pleased to hear that you're embracing and enjoying your newfound financial flexibility and freedom. It sounds like our mailer found you at just the right moment--how fortuitous, that we can now win together!

Rated 1 out of 5 stars

You will be angry when you pay them back!

Please, please do your homework. Look at the amount Unison is "lending" you now and look at the amount you will be paying them when you sell your home or "buy out" of the agreement. It is unfathomable that this is legal. I have clients who received approximately $80K about three years ago. The house was undervalued by Unison's "independant appraisal". Now, they are going to sell the house and they have to pay 70% of the "profit share" to Unison. This means that if they sell at a value of about 50% higher (which is what Unison estimates that house is now worth) they will have to pay them about $275,000!! So in just three years, Unison will have made $195,000!! My clients are retired and can no longer afford the upkeep of this house. They need every penny to move into a smaller home and these theifs will be taking most of the equity from their family home. Unconscionable!

15 September 2022
Unprompted review
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Reply from Unison

Hi there, and thank you for reaching out. We do invite all of our potential homeowners who might disagree with the original appraised value of their homes to obtain their own appraisers for a second opinion. It is important to us that those with whom we partner are fully informed and educated regarding the future of the agreement; in fact, before we allow homeowners to sign with us they take a customer education test to ensure their understanding.

Rated 1 out of 5 stars

Can not be trusted

After signed final package. Waited for 15 business days to fund as contract. Funding did not happen but instead received a notice delay for 60 days or longer. This company is fake.

7 September 2022
Unprompted review
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Reply from Unison

Hello there, and thank you for your review. Though we are certainly sorry to hear of your frustration, we do understand it. Due to the increasingly popularity of our equity sharing agreements, there has been an extreme influx of applications that are responsible for slowing down the approval and funding processes. We know that this is not ideal for the homeowners whose agreements are pending, and we appreciate your patience as we continue to give each homeowner's unique case the attention it deserves. We invite you to reach out to your program specialist if you have any further questions, and look forward to keeping in touch as updates arise!

Rated 5 out of 5 stars

The process was easy and progressed…

The process was easy and progressed smoothly. I appreciated the training you are required to complete during the application so that you understand the process.

5 September 2022
Unprompted review
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Reply from Unison

Hi Clark, and thank you for your feedback! We are so pleased that you found the training useful; homeowner education is extremely important to us, as is transparency and clarity!

Rated 5 out of 5 stars

Thank you Unison !!!

My wife and I had a great, professional experience with Unison and its team. We were always kept up to date with the process and we felt this was a better route to go versus refinancing and changing our interest rate, which is now 3%. There was a delay of about a week with the funding but we were made aware of that, so no surprises. This may not be for everyone but it works for us and we are able to get a lot of projects done on our house.

Gary, Florida

5 September 2022
Unprompted review
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Reply from Unison

Thank you so much for your review, Gary! We are happy to hear that you felt our team was communicative and that your experience was so positive. Best wishes on your renovations!

Rated 5 out of 5 stars

Unison staff was very clear from the…

Unison staff was very clear from the start. Their booklet tells all and is easy to follow. Ben Vu kept us informed along the way and was candid about any delay or mistakes on their part. This type of loan may not be for everyone but it certainly was life changing for us.
Do your homework and educate yourself and you might find this is exactly the loan you need.

4 September 2022
Unprompted review
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Reply from Unison

We are so appreciative of your review! We know that partnering with us is a huge decision, and so clarity is ultra-important. Thank you very much!

Rated 5 out of 5 stars

Very easy to work with and they…

Very easy to work with and they explained everything throughly.

4 September 2022
Unprompted review
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Reply from Unison

Thanks for your feedback, John! Transparency and education are top priorities for us and it is excellent to hear that we have met those goals!

Rated 4 out of 5 stars

Overall pleasant experience.

Overall pleasant experience.
Only thing was my agent went on vacation during the underwriting process so it took longer then anticipated.
Once everything was signed and notarized it took less then a week until the agreed Value showed up on my bank account. Now I got the down payment on hand to secure my dream-house / retirement property without worrying about an incredible high interest rate/ mortgage.

2 September 2022
Unprompted review
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Reply from Unison

Thank you for your review, Verena. We are so happy to hear that your dream house awaits you in your retirement, and that we were able to help you achieve that!

Rated 5 out of 5 stars

From skeptical to sold!

I got this offer in the mail. I would usually pitch offers like this but it seemed different, probably too good to be true. I'd never heard of shared equity and I was very suspicious but curious. Still thinking looking for a scam or some fine print, I pressed on with Unison and found there were others doing this. So I applied to all 3 that I found. The other 2 decided that my debt to value was too high. Unison said the same thing but they could, essentially loan me the difference. All of them were wrong because my home was worth a lot more than any other their estimates. I was still not convinced but curious so I continued.

I then realized that I was getting explanations of overall concept and the process, but never a sales pitch. That was unexpected.

When the appraisal was done and the actually numbers were presented, I everything was explained with real numbers. I poured over them to find the scam or at lease, the "fine print" and I didn't see any of it. My personal situation - age, income, home value, etc - made the transaction make sense and I continued. The only surprise I got, was at closing, and involves the Option, Unison has to essentially buy me out for a fixed amount. That had never been mentioned. But given my personal situation factors, I didn't see it being an issue.

I closed and got money into my account days sooner than I expected. Money actually in the bank helps allay some earlier mistrust.

I was in a good financial state before this but this just made it better. I have made home improvements, upgraded my vehicle, saved, invested, shared with my kids and will be traveling until age and health stop me.

I'd recommend anyone research this plan and see if it fits. For me, it's a lot better than a straight refi, second mortgage or personal loans. Unison does not own or have much say in what I do with my home. They have invested in a very strong jealestae market where home values have been and will probably continue go up. That will be to their and my benefit and, unless I live to 102, I have control of when and if I sell. They stand to make a great profit if this trend continues, they also get to share if the value decreases. I also keep the equity I built before we did this. This was a good thing for me.

I will also recommend Unison for their honesty, efficiency and cordiality. It's been a good experience for me.

2 September 2022
Unprompted review
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Reply from Unison

Thank you so much for your review, Ted! We appreciate your open mind approaching a new way to unlock your equity, and your thorough walkthrough of the experience. Enjoy your travels!

Rated 5 out of 5 stars

Great Experience

Unison made it very easy to tap the equity in my home. Straight forward application process then outstanding follow through as the application progressed. I would recommend to anyone looking to take advantage of home equity without another mortgage or HELOC. Great experience.

2 September 2022
Unprompted review
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Reply from Unison

Thanks for the glowing praise, Alan! We greatly appreciate your awesome feedback.

Rated 5 out of 5 stars

We had a very pleasant experience with…

We had a very pleasant experience with Unison! Shout out to Brandon Hutslar!
Our questions were answered & concerns were addressed in a timely manner.
I must say, we were well taken care of all throughout the process, Brandon kept us on the loop as to where we are at & what the next steps are. Even when he was out of the office, he made sure somebody will be able to assist us if needed. Thank you!

1 September 2022
Unprompted review
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Reply from Unison

Thanks for sharing about your wonderful experience with Unison, Jona! We'll be sure to share such a positive review with Brandon!

Rated 3 out of 5 stars

Decent but hidden fees

The overall experience was decent. The only issue is that there are hidden fees that pop up at the end. 3% transaction fee was unexpected. Appraisal fee and lawyer fees were expected.

1 September 2022
Unprompted review
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Reply from Unison

Thank you for the feedback, Rob

Rated 5 out of 5 stars

Great experience!

The team at Unison was very helpful and always available to answer my questions and guide me through the process.
Also, a big shoutout to Justine who was just amazing to work with.

1 September 2022
Unprompted review
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Reply from Unison

Thanks for the praise, we're glad you've had such a great experience with Unison!

Rated 5 out of 5 stars

I am glad that I found Unison

I am glad that I found Unison and was able to unlock the equity of my house.
As both of us are retired I think it would be difficult for us to get a traditional home equity loan.
I think that their offer is fair and the whole process from application to approval was quite smooth.
Daniel was the program specialist, and he was very helpful and responsive in answering my questions.
I am happy with the whole experience.

21 August 2022
Unprompted review
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Reply from Unison

We are very glad that you found Unison as well, Edward! Thank you for sharing about your wonderful experience with Unison, we appreciate your feedback and will share it with Daniel- which will surely make his day!

Rated 4 out of 5 stars

The whole process landed up being much…

The whole process landed up being much slower than I'd been led to expect. One part of that was issues with underwriting that needed to be cleared up, but even after everything was sorted out it took quite a bit longer for funds to be transferred. That said, my main Unison contact was mostly responsive and helpful; that is, even though they initially left me in the dark about the underwriting issues, they became a bit more proactive later. One good part of the service is the clarity and ease of understanding in terms of general information.

19 August 2022
Unprompted review
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Reply from Unison

Thanks for sharing about your experience with Unison, Paul. We appreciate your feedback!

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