Uniqlo Reviews 

My recent experience with UNIQLO's customer support has been nothing short of a nightmare. From start to finish, the level of service I received was shockingly poor, leaving me deeply disappointed and frustrated.

It all began when I encountered an issue with a return I made for order A057817258. Despite providing clear instructions and a handwritten note to ensure proper identification of all the items shipped within the parcel, the warehouse staff inexplicably neglected this crucial information. As a result, two items, including an extra fine wool jumper and a wool coat, were incorrectly processed.

When I reached out to UNIQLO's customer support team for assistance, I was met with a series of unhelpful responses that only served to exacerbate the situation. Despite providing ample evidence, including confirmation emails and detailed explanations of the problem, my concerns were repeatedly dismissed and disregarded.

The lack of accountability and professionalism displayed by UNIQLO's customer support team is simply unacceptable. Instead of taking ownership of the issue and working towards a resolution, they seemed more interested in deflecting blame and avoiding responsibility.

I still miss my money after more than a…
I still miss my money after more than a month of return!!!!!!
On this return for a jacket: ORDER NUMBER: A056733364

Had no problem with any if their clothing so far and it seems like most of my clothes that I bought so far has hold up pretty well. Pretty solid price to quality ratio.

Dreadful customer service. They should treat customers with a lot more respect and listen to their problems. I felt as though they were more concerned with proving me wrong than actually helping. A 20 email exchange later they seemed more concerned with proving I was in the wrong than trying to help !! . Other firms such as M and S , lakeland and argos put Uniqlo to shame. I was given an order number on the online chat which was from 2022!!

i ordered clothing and got a fake rayban sunglasses

Japanese products and service usually have good quality and integrity, I had high hope with Uniqlo products and customer service without conducting any research before buying online.
Sizes of products are varies: a medium size gilet is more like a size large; a down long coat medium size is pear shape-size small on top.
Today I find it's impossible to post a review on a return item on their site, which makes me wonder how geniue their reviews are and why most of the posted reviews are foreign.
From previous order, contacting their customer service online is impossible if your issue is not stated on their drop down options. It's like a maze, take you round the loop, time consuming, uncaring and unhelpful.
Packaging is careless, inner bags torn, garments obviously looked been tried and returned by customers... . A sign that the management is not treating their frontline staff well. Plus, £2.95 is deducted on return item(s), which soon add up.
In summary, a mean and calculating online system, with no care for customer service. No doubt, some items have good quality and seem value for money, but I will not shop online again with Uniqlo.

I purchased 3 items of clothing online. I loved the cardigan & kept this item but the Beanie Hat & Fleece Slippers were too large so parcelled them up for return. I went online to try & print out a Returns Form but couldn't find this anywhere. I had told Uniqlo what I wanted to do they told me Evri would collect for £2.95. When Evri turned up they refused to take parcel as there won't a barcode to scan.
I tried phoning them 6 times but only a robot answered & I tried the Chat online but Robot didn't understand me.
I took my parcel to Post office & got Proof of Postage.
The following week I received refund for 2 items MINUS £2.95 for collection!!!!!!!

I took this up with Ebay & they emailed them for me as Uniqlo owe me 2.95. Uniqlo has ignored my emails & Ebay.

I wish I' d red these reviews so I would avoid a so frustrating online shopping experience!
I purchased four items and made the return procedure for two out of four.
After a while I realized by asking all the delivery companies in my town that there is no return delivery agreement between Uniqlo and the delivery services so I have to pay 35-40 euros to send the two items back!!!
Of course I won't do that it's really unacceptable and I guess I will have to find someone to give them away.
Conclusion, no Uniqlo shopping for me in the future.

I wish I had seen the review before I purchased from them. I used to buy from them all the time but my last purchase for £34.75 I was refunded £2.95 because they lost most of my return.

Buy here at your own risk and don’t expect to get a refund.

Buyer be warned.

After a month of dealing with their customer service, my wife ended up disappointed. We've been using UNIQLO for years without any issues, but a few months ago, my wife returned one of her orders (containing 11 items), and only received a refund for 9 items. Despite our efforts to resolve the matter with their customer service, they insisted that only 9 items were received out of the 11 sent, even though all items were in the same package. No support or assistance was provided, and no refund was issued for the missing items. They claimed there was nothing more they could do, and further contact was not possible. The customer service experience fell below UK trading standards. After reading other reviews on TrustPilot, it seems we are not alone, as many other customers have experienced similar losses. We incurred an £80 loss this time, and as a result, this was our last order from UNIQLO. We will not be using their services again. AWAY AT ANY COST!

Poor quality puffa jacket. Ruined by gentle washing and drying. Too few feathers.
Terrible after service. Spoke to 5 people in store. Working my way up to manager who did not have the courtesy to speak to me. Sadly the jacket is now in recycling.
Don’t waste your money.

Worst shopping website in Europe. Don't buy it, it's a headache!

Awful customer service experience. I ordered a €120 coat online, expecting it to be black as described. To my disappointment, the coat was a different color. Even after providing clear pictures showing the discrepancy, customer service failed to offer a solution, leaving me responsible for the return fee. This experience has left me extremely dissatisfied, and I won't be making future purchases from them.

Taken around 2 weeks to actually ship my order. Only then to be told that Evri has delayed my parcel. Contacted Uniqlo's poor customer service team (waste of time) they have literally done nothing - I still do not have my parcel.

If i could rate 0 i would. Never ever order online from this company. If you need to return your package they take it and don't give you the money back. I tried everything. The chatbot. Send the return it and proof i delivered it to the relais point. The worst customer service. Still no refund or response.

I order these few weeks ago. From the 10 items I purchase, from which I didn't receive 2. When contacted them, all I got is that they did send them to me. With no other option to prove that they didn't. Having no option for refund or receiving this item.

Only refunded me for half of the items I returned, I contacted the customer service multiple times and they claimed that they checked with the warehouse. After complaining again they said there's nothing they could do. Customer service is useless. Mentioned that I had seen multiple reviews of the same thing happening on trust pilot, didn't care.

Uniqlo prohibits the return of opened products including Relaco shorts which are classed as inner wear for hygienic reasons, but ironically they have no problem sending the same product that has been opened without the original packaging but repackaged in a plastic bag to me as customer.
I have already contacted customer service and complained about this, why are items that have been opened and without the original packaging sent to me? But the answer was very unsatisfactory, they just said if I am not satisfied I can return it, I have already paid the shipping cost and if I am going to return it, I have to pay the return cost as well. Absolutely no free returns or exchange offers. their service is very unsatisfactory and not customer friendly. This is the very last time I'm shopping in their online shop.

When I went to place an order it offered me a 10euro discount for first time order. I subscribed, waited four days and never received my discount. I placed the order regardless because it was for my son. I was spending 150euro so it would have been nice to even have delivery free. When I tried to email them Uniqlo in there Contact Box, no matter how many times I tried it, I couldnt submit my email address, obviously some bug in the system so I couldnt my contact or query the matter. A most frustrating and off putting experience. I wouldnt be bothered ordering from them for myself again.

Beware dealing with this company.
I returned 4 items but only have received credit for two and they say two weren’t returned. I packed the parcel myself and took it to the drop off point and I know there were 4 items inside.
The best you get from Uniqlo is live chat and being asked to wait longer for an answer. After a week I was told that the warehouse said only 2 items were received so tough luck, no correct refund.
I have shopped online for many years with lots of retailers and have never had any sort of problem before Uniqlo.
Rated 1 star as there was no option for 0 stars.