Uniqlo Reviews 

I placed my order on December 7th, and now, more than 10 days later, I’m still waiting for it to arrive.

What’s even more frustrating is that there was no mention of these delays on the website. If I had known, I would have chosen to shop elsewhere to ensure my items arrived on time. I ordered early specifically to have everything before my holiday, and now it looks like I’ll be left without them.

To make matters worse, the customer service experience has been disappointing. The agent who “assisted” me provided generic responses with little useful information, and it took nearly 20 minutes to tell me that they would need to investigate further. As of now, I’m still waiting for my package, and customer service has been practically nonexistent.

I’ve always loved this brand and never had any issues before, but this experience has been a major disappointment. Next time, I’ll likely shop elsewhere or buy directly from their store.

Love the new app works really well....First came across Uniqlo in Bangkok. And there u get used to NO post sales service, it's standard .. But Uniqlo have transferred that indifference over to the UK with little or no post sale satisfactory customer service.

They do not accept returns which I don't think is even legal. They told me I can exchange unwanted items from my online order for something else from their shop, when I found something I wanted to exchange it for it happened to be a bit more expensive then my previous order, and when I was to pay the difference they decided to cancel the 10 pound coupon I had... spent 20 minutes trying to figure out why did they cancel my coupon but they just kept repeating they didn't... this was my first and last time buying anything from uniqlo...

Unprofessional Company

I had a bad experience so far but the costumer service is trying its best to solve it for me. The agent was gentle and helpful. I'll keep you posted.

I AM THE MOST UNHAPPY CUSTOMER, I AM THE MOST SAD CUSTOMER. AFTER SPENT MORE THAN £220 I REALIZED THAT UNIQLO JUST CARE FOR YOUR MONEY. I ALWAYS LOVE THE CLOTHING BUT I DID NOT KNOW THEY ARE SO GREED, VERY COLD AND UNKIND WITH THE ELDERLY AND DISABLE. I AM NOT A BEGGAR, I JUST NEED SOME SUPPORT.
THEY NEVER GAVE ME ANY SUPPORT? I DON'T HAVE A PRINTER AT HOME AND NEED A HELP TO RETURN SOME ITEMS. I WOULD NOT MIND TO PAY ANYTHING FOR THE PRINT LABEL IN ORDER TO BOOK A COLLECTION FROM HOME, THEY DOESN'T GIVE ME ANY HELP, TOLD ME TO ASK HELP TO A NEIGBOUR NEXT DOOR? AND NOBODY HELPED ME, AFTER MANY CALLS AND EMAILS, THEY SAID : " SORRY, WE CANNOT HELP. " OMG!!!
AFTER HAVING THIS AWFUL EXPERIENCE I DON'T THINK I WILL BUY ANYTHING EVER AGAIN. WE SHOULD HAVE THE RIGHT TO HAVE THE PRINT LABEL TO RETURN, I COULD SEE THAT CUSTOMER SERVICE DOES NOT EXIST IN THIS MISERABLE COMPANY. THEY JUST APOLOGIZED AND SAY SORRY, FIND SOMEONE TO HELP YOU MADAM HOW AWFUL ATTITUDE UNIQLO. SHAME ON YOU, SHAME ON YOU!! I WOULD LIKE TO DON'T GIVE ANY, ANY STAR!! SHAME ON YOU UNIQLO.

If I could, I would buy everything from here. Best price/quality ratio I have found.

Waited for about a month for my order, only to be informed that my package is ”lost in transit” (although according to UPS the package has never left the Uniqlo warehouse). I was okay with re-shipment, but apparently two items in my order is already out of stock and refund is possible but through a replacement coupon! This is the worst online shopping experience I’ve had.

I like the brand but their website and customer service is so bad, it makes you run way.
The online experience is terrible.
Nothing is working nor fluid.

It's the product, uniglo seems to have changed its supplier. I always buy their tshirts, the last ones no matter what I use stains are impossible to remove. I have ones I bought years ago still in good condition. Stains no issue. Won't be buying again. My sister bought me a jumper, same issue can't get stain out.

Terrible return policy! I wanted to return 2 items that I bought online, in a store; they don’t accept this so I had to return by post and pay a fee. After 2 weeks wait, they refunded me for 1 item only and now 2 as they think I sent just one. Will never buy from this company again!

Bought two items and only received one. I filled in the form about the missing items. UNIQLO havent replied to me at all. Scammers. AVOID

How can a multi-million dollar company not give free returns? In this day and age, scandalous. It was my first time buying from here and it will also be my last.

I had to return a cardigan and it cost me 14 euros to return a 34.95 eu cardigan and customer service couldn't care less. Definitely lost a customer.

My package was not delivered and sent back to Uniqlo by DHL. I had to bug the customer service chat numerous times to get an idea of what was going on in the first place. Then I had to bug them again for the refund. All the while I get offered no discount, no compensation for their mistake. The way the customer service chat is setup is terrible, it will end automatically after inactivity and sometimes you have to wait for ages until an employee replies so the chat closes and you have to input all of your info again and explain to the next employee who has no idea of what's going on. I can't find an email address or a phone number anywhere on their website, only the chat. I've worked in customer service and it seems like the employees are either not trained properly or overwhelmed or they have not been given the proper tools to keep track of orders and customers in a quick and efficient manner. You have to spell out your issue for them each time. At this point I have been refunded but they have not offered to ship the items again or give me a discount. Do they even want people to order again? This is so unfortunate because I actually like their clothes.

This company has the most abysmal returns policy. They will not exchange anything - even if you want the same product but in a different size. They will refund you but make you pay for the postage.

Payment with PayPal has been broken for several months now, just remove the payment option already instead of putting users through hell trying to figure out whether an order was submitted or not.

Very stylish and comfortable pieces. Especially the Airism Oversized T-Shirt is amazing. I had three shirts embroidered and they turned out so cute!

Based in London and absolutely love shopping at Uniqlo. The clothes are simple, chic and good quality. This is my go to shop. I especially love the check out system where you can drop everything a box and it calculates all your items' prices. Very quick and convenient. Would definitely shop here again and recommend it.

I returned part of an order due to the fit and posted to there address as shown on the website. I was informed that the order was being returned to me as Uniqlo had not accepted delivery. The item was well packaged, and unopened. On trying to contact Uniqlo I was met by an Ai chat room, it could not reply to my questions and told me to ask to talk to an agent. This I did but to no avail, always timing out. I would not use this company again, this is the second time I have experienced problems, unexceptable for a company of this size.