Unicoeye Reviews 

1,715
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the contact lenses are exceptionally comfortable to wear all day and provide realistic, beautiful colors that look completely natural even on very dark eyes. People also deeply appreciate the supportive customer service team, noting that representatives are quick to respond, very kind, and extremely helpful when addressing order issues or questions. However, some customers also noted occasional shipping delays and frustrating issues with receiving their items on time. A few reviewers experienced problems with damaged or extremely basic packaging, and mentioned unfortunate instances of missing products in their deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the vibrant colors and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Order

Customers expressed great satisfaction regarding their order experiences, highlighting fast delivery and... See more

Quality

Users describe positive interactions with quality, noting that the lenses are comfortable, durable, and... See more

Customer communications

Reviewers highlight positive aspects of customer communications, frequently praising the fast response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anyone who has used these contacts would know they are the best in the market with comfortability as well as color coverage. If you have dark eyes, these are the only contacts that will LITERALLY chan... See more

Company replied

Rated 5 out of 5 stars

Best colored contact lens provider I've ever dealt with. Customer service is amazing, and they are the only ones I've dealt with where the lenses are exactly as advertised. My eyes are so dark they're... See more

Company replied

Rated 5 out of 5 stars

Great customer service so far! They were very helpful and responsive when I reached out about my order. I haven’t received my contact lenses yet, so I can’t review the product itself, but I’m looking... See more

Company replied

Rated 5 out of 5 stars

I love these contacts! I have tried several different types, but these are more hydrated than others. They are so comfortable to wear! They ship fast! They never disappoint this customer 😁

Company replied


Company details

  1. Health & Medical

Written by the company

Best and natural Unico color colored contacts, explore wide variety of circle lenses and color contacts in non-prescription and prescription at unicoeye.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(1,715)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service

7 January 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Customer,

Thank you so much for taking the time to leave this wonderful review. We're thrilled to hear that you had a great experience with our customer service team.

Providing exceptional customer service is at the heart of everything we do, and your positive feedback truly motivates our entire team to continue delivering the best possible experience for all our customers.

We greatly appreciate your trust in our brand and look forward to serving you again in the future.

Thank you once again for choosing us and for sharing your experience with others.

Best regards,
Unicoeye Customer Service Team

Rated 5 out of 5 stars

Speedy customer service

I order my
First pair a when I opened them up they were ripped . So
I contacted customer service and they immediately sent me another pair . They were very speedy and made sure that I was happy customer.
An the amount of
Contacts every color possible. I absolutely love them all

2 January 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Jessica,

Thank you for your recognition of our service and contact lens styles. We will continue to stay true to our original aspirations and strive to do even better.

Our greatest pursuit is to solve your problems and ensure your satisfaction.

We are also very grateful for your continued shopping at unicoeye and your loyalty! We will uphold our original intentions and continue to improve.💕

Sincerely,
unicoeye 💕

Rated 5 out of 5 stars

They have the best contacts and I love…

They have the best contacts and I love their service

5 January 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Kilo,

Thank you for your recognition of our service and contact lens styles.💕💕

We will continue to stay true to our original aspirations and strive to do even better.

We are also very grateful for your continued shopping at unicoeye and your loyalty! We will uphold our original intentions and continue to improve.💕

Sincerely,
unicoeye 💕

Rated 5 out of 5 stars

How I selected…

Totally had to look into how I selected the wrong color pair of contacts yet for this issue I had; I contacted Unicoeye via Email!
“I selected the wrong pair”(I stated)and the Company is totally looking into helping me troubleshoot the matter by GIFTING ME A PAIR!!!🥹😭🥲 honestly the fastest trouble shooting ever and the nicest thing I ever heard totally 5 STAR!! Customer care.
THANK YOU UNICOEYE✨

3 January 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Souseiki,

Thank you for your recognition of our service. We will continue to stay true to our original aspirations and strive to do even better.

We understand that customers want to receive the correct product. Therefore, we are happy to help you resolve the issue.

We are also very grateful for your continued shopping at unicoeye and your loyalty! We will uphold our original intentions and continue to improve.💕

Sincerely,
unicoeye 💕

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with Unicoeye there service is really good and I really highly recommend anyone to shop there for beautiful and affordable contact lense.

22 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Leaanna,

Thank you for your recognition of our service and contact lens styles. We will continue to stay true to our original aspirations and strive to do even better.

We are also very grateful for your continued shopping at unicoeye and your loyalty! We will uphold our original intentions and continue to improve.💕

Sincerely,
unicoeye 💕

Rated 5 out of 5 stars

Love these beautiful contacts

Love these beautiful contacts. Easy to wear and very comfortable to wear also get many compliments when I have them in. Fast delivery too. Woukd recommend them to all my friends. Will continue buying more from here.

29 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Margaret,

Thank you for your review on our customer service and contact lense. We will continue to strive to do better.

Thank you for your continued shopping at unicoeye and for being our loyal fan! We will remain committed to our original mission and continue to improve.

Sincerely,
unicoeye 💕💕

Rated 5 out of 5 stars

I will definitely continue to use…

I will definitely continue to use Unicoeye :) great customer srvc as well. They have a plethora of different color options & their customer reps replied immediately to my email. Give it 6 stars if I could

24 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Amy,

Thank you for your positive feedback on our customer service. We will continue to strive to do better.

We offer a wide variety of styles and designs to meet the needs of most customers.

Thank you for your continued shopping at unicoeye and for being our loyal fan! We will remain committed to our original mission and continue to improve.

Sincerely,
unicoeye 💕💕

Rated 5 out of 5 stars

I was helped even though there was a address discrepancy …

I was helped even though there was a delay in my request due to some personal problems I had going on, although this was the third attempt with no success in receiving my order, I refused to just give up an it paid off because I finally got through to someone who actually solved the whole issue. I am grateful an blessed that this company is still putting up with me. And also very thankful for kazuki the representative that I talked about above.

22 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Alyssa:

Thank you for your positive feedback on our customer service. We will continue to strive to do better.

Being able to solve your problems is our greatest encouragement.

Thank you for your continued shopping at unicoeye and for being our loyal fan! We will remain committed to our original mission and continue to improve.

Sincerely,
unicoeye 💕💕

Rated 5 out of 5 stars

Amazing customer service

This is my first time ordering my lenses from this company and was extremely impressed with how quickly and amazing their customer service helped me fix my issue with my order when I made an error on my shipping address. They immediately contacted me and fixed my problem and I could not be happier . I will definitely be doing more business with them in the future

22 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Sheryl:

Thank you for your positive feedback on our customer service. We will continue to strive to do better.

Resolving your address issue quickly is our greatest encouragement. This ensures you receive and use your package.

Thank you for your continued shopping at unicoeye and for being a loyal customer! We will remain committed to our original mission and continue to improve.

Sincerely,
unicoeye 💕💕

Rated 4 out of 5 stars

App approval

I love this app and all the different choices. Oh I’m so happy for all the colors. I’m excited to get to actually try them out. I’ll write another one after I do.

22 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Sasha:

Thank you for your recognition of our app and contact lens styles. We will continue to stay true to our original aspirations and strive to do even better.

We are also very grateful for your continued shopping at unicoeye and your loyalty! We will uphold our original intentions and continue to improve.💕

Sincerely,
unicoeye 💕

Rated 5 out of 5 stars

They gave me extra contacts

They gave me extra contacts. Its awesome

19 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Rosetta,

Thank you for participating in our event, we're honored to offer you an extra pair. Please try different styles and discover new looks!

Thank you for continuing to shop at unicoeye and becoming our loyal fan! We will stay true to our original aspirations and continue to do better.

Sincerely,
unicoeye 💕💕

Rated 5 out of 5 stars

Very professional , courteous and direct to the point

Very professional , responded quickly, provided a satisfactory result to my dilema. Will definitely purchase more items from this business.

18 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Ismael,

Thank you for your kind review.

We are happy to listen to your' needs and solve their problems.

Thank you for continuing to shop at unicoeye and becoming our loyal fan! We will stay true to our original aspirations and continue to do better.

Sincerely,
unicoeye 💕💕

Rated 5 out of 5 stars

The customer support team was… The customer support team was responsive and helpful in explaining the delivery issue. They followed up with me and worked on arranging a solution, which I really apprec

The prices are very affordable and the discounts are really good. I was able to purchase the products at a great value compared to other stores. Overall, the pricing and promotions make this company stand out.

17 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear valentina,

We are pleased that Unicoeye's contact lenses and promotional policies have satisfied you.

We are happy to listen to our customers' needs and solve their problems.

Thank you for continuing to shop at unicoeye and becoming our loyal fan! We will stay true to our original aspirations and continue to do better.

Sincerely,
unicoeye 💕💕

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I had a great experience with Unicoeye’s customer service. I accidentally ordered the wrong contact lenses, so I reached out to their support team to explain what went wrong. They responded quickly, were extremely friendly, and handled the situation perfectly from start to finish.

The representative took the time to understand my concern and made the process smooth and stress-free, which I truly appreciated. It’s refreshing to receive such prompt, kind, and professional service, especially when dealing with an order issue.

Thank you to the Unicoeye team for your excellent customer support and for making this such a positive experience. I’m very satisfied and will definitely continue shopping with Unicoeye in the future! 😊

16 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Prima,

Thank you for your recognition of unicoeye's contact lenses and services.

We are happy to listen to our customers' needs and solve their problems.

Thank you for continuing to shop at unicoeye and becoming our loyal fan! We will stay true to our original aspirations and continue to do better.

Sincerely,
unicoeye 💕💕

Rated 5 out of 5 stars

I’ve been buying contacts from unicoeye…

I’ve been buying contacts from unicoeye for years now. Always satisfied w thier products. Customer service is a1.

14 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Tookie,

Thank you for your recognition of unicoeye's contact lenses and services.

Thank you for continuing to shop at unicoeye and becoming our loyal fan! We will stay true to our original aspirations and continue to do better.

Your satisfaction is our top priority. Ensuring that every customer who shops at unicoeye has a satisfying shopping experience is our top priority.

Sincerely,
unicoeye 💕💕

Rated 5 out of 5 stars

The service is really nice and…

The service is really nice and understanding. I support them all the way.

9 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi dear Shery,

Thank you for acknowledging our service!!

Also thank you for your purchase from unicoeye. Listening to your opinions and providing you with satisfactory solutions is our goal.

Your satisfaction is our top priority. Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority.

Sincerely,
UNICOEYE💕💕

Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing! I got the wrong style and diameter and they helped me right away. Also, this is my second time ordering from them and the first lenses I got were perfect! I will be continuing to buy from them

6 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi dear Syd,

Thanks for your appreciation of UNICOEYE!!

Listening to your opinions and providing you with satisfactory solutions is our goal.

Your satisfaction is our top priority. Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority.

Sincerely,
UNICOEYE💕💕

Rated 5 out of 5 stars

Because I had an issue with packaging I…p

Because I had an issue with packaging I went to customer service and told them what went wrong and they handled it perfectly I appreciate the fast and friendly response to my concern and also the way it was handled . Thank you I will continue shopping here! 😊

2 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi dear Youlanda,

Thanks for your appreciation of UNICOEYE!!

Thank you for sharing your feedback, which allows us to make timely improvements.

Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority.

Sincerely,
UNICOEYE💕💕

Rated 5 out of 5 stars

Lens

I want to thank Kazuki for assisting me with my recent order. I have ordered from Unicoeye in the past and love their cloud green lens.

Thanks again!

3 November 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi dear Brian,

Thanks for your appreciation of UNICOEYE and our customer service!!

Your satisfaction is our top priority. cloud green lens is hot sale style so very popular.

We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority.

Sincerely,
UNICOEYE💕💕

Rated 5 out of 5 stars

great customer service

accidentally provided wrong address and they offered me reshipment for free, very kind customer service.

3 December 2025
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi dear mickey,

Thanks for your appreciation of UNICOEYE!!

Your satisfaction is our top priority. We are committed to providing excellent service!! Ensuring every customer at UNICOEYE has a satisfying shopping experience is our highest priority.

Sincerely,
UNICOEYE💕💕

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