I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So I had a great experience on here I played a couple of games. My favourite one was fish and fancy. I got the bonus a couple of times and I thought it was a great website with the Internet meaning th... See more
Unibet offers a quick and efficient logging in process, easy navigation of the site, the bonus offers could be better and more tailored but the regularity of wins has been really good for me so far. O... See more
Only just registered and £10 deposits and played and lost it right away and deposited another £10 then won for £13 then I withdraw my bf £20 and approved right away. I don’t have a problem this websit... See more
Company details
Written by the company
Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.
Contact info
Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar
- @
- unibet.co.uk
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
another total rippoff of a UK casino.Do…
another total rippoff of a UK casino.Do not go near these obviously scripted and influenced slots on these unscrupulous toilets for your money.I hadnt played on a Unibet casino in over 18 months maybe more and its just as bad as every other UK casino ive played recently.Endless dead spins,no bonus ever and if by a miracle you get one you get pennies back.These online casinos in Britain are the worst in the world in my opinion because ive played on slots all around the world.
6 May 2026
Unprompted review
Reply from Unibet
Hi Giuliano,
Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.
We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.
If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.
Kind regards,
Unibet Team
Honest casino easy to use and reliable
Honest casino easy to use and reliable
5 May 2026
Unprompted review
Absolutely fabulous app i recommend…
Absolutely fabulous app i recommend this app to anyone who has a trust issue with gambling apps this is your best app to trust!
5 May 2026
Unprompted review
They are scam
They are scam. They will reject all the documents you provided to verify your accounts and will say they are not up to their standard even you provided a proof of ownership document for your bank account.You will never get your money back. Please avoid this site.
3 May 2026
Unprompted review
Reply from Unibet
Hi Ho,
Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.
We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.
If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.
Kind regards,
Unibet Team
Avoid the site
Avoid the site. Massive Scam
I have recently been facing an issue that I see other people in the review section also complain about. Out of nowhere my account was suspended, meaning I cannot play, nor can I withdraw my money. If they suspended it for 'safer gambling' reasons, they wouldn't suspend the function of withdrawing money.
I have been on live chat for the past 4 days asking them for an update, and every single time they say that neither I nor they can contact the safer gambling team and I just have to wait for them to get back to me. Account verification isn't the issue, as I have verfied it multiple times.
Imagine there's £170 of winnings in the account, and their response is, 'There is nothing we can do. There is nothing you can do, and all you have to do is wait for the gambling review team to contact you.' Either this team doesn't exist, or they are completely unprofessional. What company doesn't allow you to contact their review team?
All I can say is there are many better alternatives to this company, and ultimately it feels like a complete scam. Avoid at all costs.
30 April 2026
Unprompted review
Reply from Unibet
Dear Sir,
Thank you for sharing your feedback.
We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays.
Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.
As outlined in our terms and conditions:
6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.
Please login to your account and check the verification section. It may be that the team are still waiting for you to upload your documents.
All document requests must be fulfilled so that we can complete the verification process.
You will be notified as soon as further information and updates become available.
We do appreciate your feedback and your continued patience during this process.
Kind regards,
Unibet team
Signed up with £10 with 250 free spins
Signed up with £10 with 250 free spins, never received spoke to online and then tells me I opted into £30 for 300 free spins I said if I put another £10 will I have the 300 free spins and told me I needed to put £30 on again as one transaction argued with the online person and got no where so closed my account biggest scam ever!! Don’t waist your time or money!
3 May 2026
Unprompted review
Very good in sports betting but casino…
Very good in sports betting but casino is fairly good. Should have more bonuses
2 May 2026
Unprompted review
Great selection off games and fast…
Great selection off games and fast withdrawals
29 April 2026
Unprompted review
I see customers giving this site good…
I see customers giving this site good reviews. I have been with them a number of years but suddenly when I used the safer gambling tools they started blocking me regularly even though I was well within my monthly limit. Reluctantly I have decided not to bet with them anymore.
Be warned it use to be easy for me to deposit and withdraw but if you do use the safer gambling (SG) tools like you are encouraged to do then the stress goes spiralling with Unibet blocking the games that the customer likes to play.
Also my advice is be careful of how much money you lose if you do not use the SG tools available as gambling sites are there to win your money and honestly they do not care how much money you lose. The advertising is just for show as they are required to do it.
Please be careful especailly if you have a family
27 April 2026
Unprompted review
Scam site ive just deactivated my…
Scam site ive just deactivated my account they withheld winnings my advice do not give these guys your money there are much better genuine sites out there that wont con people.
27 April 2026
Unprompted review
Reply from Unibet
Hi Raymond,
Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.
We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.
If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.
Kind regards,
Unibet Team
Account was restricted without notice
Account was restricted without notice. Was unable to bet or withdraw balance to close the account. Absolutely zero response from their team for over 3 weeks. Nobody ever responds to legitimate questions. No idea how this company are even allowed to trade. Would steer well clear of opening a betting account with Unibet. Will be interesting to see if l finally get any response from any of their so called "teams". But am not hopeful after 4+ weeks so far. Sooner they close the account and refund my balance the better. I do not know the reference number unibet have asked for before they respond to this. Over 4 weeks ago my account was restricted for deposits, withdrawals and placing bets. I got an email asking for proof of earnings l sent them proof twice as the 1st was over 3 months old. It took a week to be told this and when l sent proof the 2nd time nothing changed. There was no contact from their so called "team". Only when l spoke to Kenny on live chat did l find out that they wanted a 90 day bank statement, wage slips or self assessment tax form, none of which l am comfortable sharing with them. I requested them to withdraw my balance and close my account. All straightforward you would think. . . But this is Unibet who only respond when they get a 1 star review.
28 March 2026
Unprompted review
Reply from Unibet
Dear Darren,
Thank you for sharing your feedback.
We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays.
Please login to your account and check the verification section. It may be that the team are still waiting for you to upload your documents.
Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.
As outlined in our terms and conditions (https://www.unibet.co.uk/general-info/terms#section-6):
6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.
All document requests must be fulfilled so that we can complete the verification process.
You will be notified as soon as further information and updates become available.
We do appreciate your feedback and your continued patience during this process.
Kind regards,
Unibet Team
Avoid at all costs
Would give a zero review but can’t. Poor company. Joined and within 30 seconds had my account blocked due to an affordability review. Which is funny because my affordability is fine. Please don’t sign up and waste your money with this group. Go with sky vegas or someone else.
26 April 2026
Unprompted review
Reply from Unibet
Hi Stephen,
Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.
We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.
If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.
Kind regards,
Unibet Team
Good good good
26 April 2026
Unprompted review
Don't listen to the fake positive…
Don't listen to the fake positive reviews.
As soon as I won a bet, these crooks froze my account. Asked me for a copy of ID and bank card which they refused, and never allowed me access to my account again.
Due to this I was never able to access my winnings. I have used Skybet, Bet365, Paddy Power, William Hill, and never had this issue with them.
Please don't use Unibet, they will freeze your account and keep your money when you actually manage to win.
Edit please advise where you would like me to contact you and I will send my details again.
6 April 2026
Unprompted review
Reply from Unibet
Hi,
Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.
We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.
If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.
Kind regards,
Unibet Team
Scam
Scam, do not use, won £2,000 then the suspended my account, it’s a con website, please don’t use.
11 April 2026
Unprompted review
Reply from Unibet
Hi Angela,
Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.
We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.
If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.
Kind regards,
Unibet Team
Had to delete
Had to delete. Loss after loss as usual like every other site. Something very suspicious with their games. Nothing happens. I deposited £200 and was at £0 within about 7 minutes with a few £1 & £2 wins. You just watch your money drain. I understand how gambling works but this is not fair gambling. This is fraud. This is games being restricted and there’s a reason why you’re not getting a bonus. Shocking stuff. Found out from the gambling commissioners office it’s perfectly legal for some sites to use game blockers!! Soemthing i never knew, they make sure not to advertise this don’t they. Since 2021 95% of all gambling sites use game blockers which is why it’s so rare to get a bonus. I’m disgusted. Wish I knew. Deleted permanently like all other sites. Finally feel free. Don’t let these games and sites control you. It’s all fake it’s all rigged and don’t ever forget the main truth - The House Always wins.
24 April 2026
Unprompted review
Reply from Unibet
Hi Jim
Thank you for taking the time to share your experience — we’re sorry to hear how disappointing it felt for you. We understand how frustrating it can be when play doesn’t last as expected, especially when comparing experiences across different sites.
Please rest assured, that all of our games are independently audited and also ran through the Random Number Generator, this means that this cannot be manipulated to favour or disadvantage any player and ensures fair game play and honest payouts.
We appreciate you sharing your perspective and are sorry your experience didn’t meet expectations. Your feedback is valuable and helps us continue to review how we communicate and support our players.
Furthermore we can see that you requested for your account to be permanently closed and this will be actioned accordingly.
Kind Regards,
Team Unibet
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