Underground Gym Reviews 28

Typical commercial gym in which the staff act all chummy with you when you’re signing the contract but there on after treat you like a bad smell.
Besides the filthy looks from the male personal trainers and the general passive aggressive attitude from the staff on the reception - the equipment is good enough with plenty of space to work even when busy. One thing that did bother me was I was told the boxing area was free to use for members and was rarely occupied but every time I go to use it there seems to be a class happening which isn’t even hosted by the gym so you can’t even work around their timetable.

I would like to raise a concern regarding an incident that occurred today at the Underground Gym in Tunbridge Wells, and as I couldn’t find another way to communicate, I’ve decided to do it through a review.

First of all, I really love the club and all the trainers, who are always nice and good at what they do. However, as I was leaving the club today, the manager approached me to remind me that shoes should not be worn on the mat. I fully understand and respect this rule, and I have consistently followed it until today. I have no objection to being reminded about it. However, the manner in which the message was delivered was unnecessarily confrontational and made me feel as though I was being spoken to in a dismissive or patronising way.

When I mentioned that bacteria can also spread through bare feet or close contact, and that regular cleaning of the mats would be an additional precaution, the manager responded by insisting that I was incorrect and stating that the mats could not be cleaned after every class. This quickly escalated into an argument rather than a constructive conversation.

Upon reaching the entrance, I asked the team who she was, and I was told she is the manager. She immediately returned and continued to argue, insisting that she had not been rude to me earlier. The staff then reiterated the importance of following the rules, which, again, was never the issue for me. My concern was solely about the tone and attitude used in addressing me. A simple acknowledgement that there may have been a misunderstanding would have resolved the matter, but instead the conversation became unnecessarily adversarial. While I understand she may have been frustrated after repeating the same reminders throughout the day, it does not excuse addressing customers in a discourteous manner.

I believe that additional training in communication and customer interaction would be highly beneficial for the management team.

I have referred many people to this club, and I remain very satisfied with the Muay Thai classes and the Semtex team. However, today’s experience with the management team was disappointing, and I would encourage you to address this issue to ensure a more positive environment for members going forward.

Thank you for your attention to this matter.

Selen

Love this gym! Really well equipped with friendly, helpful staff. I’ve been going for over a year training with PT Livvy Fowler. As a more mature gym user I’ve had a few issues with injuries etc and Livvy is incredibly knowledgeable and knows how to get the best from me in training. Can’t recommend enough 😊

Great facilities
Helpful and friendly staff
Lots of classes including yoga and martial arts
Competitive prices

Been a member for almost 2 years and the my experience has been great from the friendly welcome in the morning from staff and the other members.
I have also been attending Livy’s 7am classes which has been awesome in helping me up my fitness level . Livy makes the class fun and energetic and the hours rolls by without noticing the time
Highly recommend if you thinking about it .. do it come join these awesome gym 💪🏾

Amazing PT at the Underground called Livvy Fowler. Her morning classes are always full of energy, great vibes and varied exercise. She is a joy to train with and deserves recognition for this. Great PT.

Quality gym. Highly recommend. All staff really caring and knowledgable

Great gym! Lots of space

Underground is a really friendly community, early and late opening times, sunbeds on site and good option of classes available

Portslade Gym. Incredibly rude and unwelcoming on reception. Was thinking about joining but not a chance. I asked if I could have a quick look around as I was doing yoga next door and was asked how I got in, when I said I’d used an open side door (which I assumed was fine to use as I’ve never been here before!) I was told it was sneaking in and to not to do it again! I left immediately. Don’t want to be part of a gym with an attitude like that.

They are THIEVES. Told Ben Dec I would try their gym on £20 deal but would not automatically sign up. He said yes. OK great. I paid £20 and then because of work and being ill end of Dec I never even went once. I sent email to Ben saying see his Jan offer £10 can I try that as im not a member. He knew I was not a member as we had agreed that. Said sure he will tell reception.

GUESS WHAT?

I checked my bank account in March to find out these s,lag's have been debiting my account for 3 months. When approached they said where's my proof I never wanted to join.

Will leave posters in Portslade saying this

*updated review - September 2024

1. Changing facilities
The men’s changing have been recently refurbished and so much better than they were previously. Few bits left to do but so much nicer than it was previously.

2. Staff training and Customer Care
Massive improvements here recently with the front of house staff being very helpful and attentive to members. Shout out to Livy and Zoe 👍🏼



3. Parking

Can be tight but much improved.

4. Equipment

Some new equipment and weights recently, with older pads being replaced which makes a big difference.

5. Entrance App
Seems to be working now and no issues of late.

6. Communication
Has improved but could still be better. Maybe a monthly news letter to members updating members on progress, activity, classes and offers.

Compared to 6 months ago, it has improved dramatically with investment in facilities and equipment. Updated from 2 Star, to a 4 ⭐️

Great gym helpful knowledge y stuff

This gym has been spiralling downhill for a while now. Equipment is outdated and constantly broken, roof is crumbling to the point I’ve actually had small bits of concrete falling In front of me when exercising. Men’s toilets are constantly out of bounds and there is dirty water spewing from under the gym mats because of a plumbing issue which they haven’t fixed for months now. They haven’t reinvested in any strength equipment in the 4 years I’ve been a member despite charging everyone an extra tenner in June each year for ‘upgrading equipment’. They’ve increased their prices in a cost of living crisis while not providing a better value service. Honestly would give this place zero stars if I was possible, the lack of care from the staff and management is ridiculous. Real shame

It used to be a really great place to train, unfortunately over time the equipment has been getting worse and worse, nothing seems to get replaced, membership price has jumped up and now they have jumped on the profiteering bandwagon by putting up all the prices of products. No care for members anymore.

Everything about this gym is great! The staff are all so friendly and helpful too. The gym itself is just amazing as you have so much space aswell as a huge selection of equipment from free weights, fixed machines, lifting platform and a HIIT training area. They also have a top class boxing arena with highly qualified instructors. This place has everything you need wether or not you are just starting out or training professionals.

Absolutely love training at Underground Gym! Their range of equipment is huge, and it's all top-quality stuff. Their equipment and facilities cover a huge range of different disciplines too, so whether I'm looking for a bit more of a strength-focused session, or leaning more towards a bit more isolation, Underground Gym has everything to keep me covered regardless of what my ever-changing goals are!

They've got a fantastic range of classes and other facilities and equipment for things like boxing and calisthenics available as well, and every member of staff that I've had the pleasure of talking to is a credit to the gym - they're always so friendly, helpful and welcoming!

Can't recommend Underground Gym enough, one of the best places I've ever trained.

Underground Gym has a very inclusive atmosphere, with lovely friendly staff. They have all the equipment you'll ever need to achieve your fitness goals, whatever they may be. Can't recommend them highly enough.

If you are in the Kent area our even just visiting and need a facility to train at - Underground Gym Tunbridge Wells is the ONE. Apart from the sheer scale of the place (it's huge) they seem to have every bit of equipment you could want - and some! I've never seen a gym that also houses a boxing ring, a cage and matting for BJJ too. Not to mention more dumbbells and benches than you could ever need. The staff are always friendly and welcoming, the vibe is spot on and the price is such good value. Well worth a visit.

Awesome gym , mega staff