Underarmour Reviews 

6 day's to dispatch my order, not dispatched and delivered, just dispatched, why does it take a hugh company like Under Armour the best part of a week just to get an order dispatched from their warehouse.

The day before my order was finally dispatched I contacted Under Armour via email to ask for an update on when my order would be shipped (coincidental that it finally shipped the following day?) Anyway that message was never answered, completely ignored, and that's not the first time Under Armour customer service have completely ignored my message's.

Seeing as this is the disdain they hold their loyal, paying customer's with its no wonder they're in such financial distress!

I went into the Under Armour store in the O2 London today. All the staff were amazing and could not help me enough they were very professional and polite.
06/01/25

It's a No from me
Decided to paste my review here as they didnt agree to post it on their website.

Very disappointed with customer service. Item not dropped off as business closed. Thats fine. However, first notification about 1400 hrs to say they will try to deliver next business day. Next notification a few hours later saying i didnt pick up so it is getting returned to the sender. Well, i didnt collect cos it was not dropped off. I contacted the seller who had no idea where the parcel was and what was happening with it. They told me to contact UPS. Why should I? I didnt buy from UPS. Still no refund.

Do not order from this website! I ordered a hoodie on 11 December and got a dispatch notice the following day. Checked the tracking today (18th) which stated that the Item had not yet been handed to the courier. Queried this via the UA online chat to be told that my item ‘had been refused’ but no details as to why or by who. I would be refunded in the next 14 days!! I’ve had no emails or notification since the dispatch email. When I requested more information, I was told that they didn’t have any and they ended the chat! So I’ve no hoodie, no refund and no email updates. Stay clear!

Another fedex case and I have brought a bag for 50 and i was meant to sign for it which I have not… I will be going to the ombudsman and this company doesn’t seem to care it’s been over 48hours and I have not heard anything I wish picture could be uploaded as I have evidence of what the staff are saying when trying to get to the bottom of the Missing item

Not even one star.Disappointed.I returned a order and they keep saying they will refund my money.I belived in them and canceled my right to help with paypall.This is the last time i will buy and i will tell my friends not to get scammed.Ah and in my app write my order was returned but where is my money??It s not in my paypall account????

I was recently bought a hooded, weatherproof, under armour top as a present. For the price, it’s very poorly designed. You can buy proper outdoor kit for the price point, that is far superior in design and performance. The hood on this top has no means of tightening it, meaning it just blows straight off in a medium breeze. Pathetic. Under armour customer ‘service’ couldn’t care less that it isn’t fit for purpose

Would give minus stars if I could. Purchased trainers discounted in the Black Friday sale. I was sent two different sized shoes (both incorrect), and the trainers hadn’t even been finished being made! Customer service abysmal. They won’t exchange them 🥴. Will only refund and let me re-purchase. Meaning I now have to pay 25% more because they are no longer on Black Friday sale. Safe to say I won’t be repurchasing, and will be returning all of the items I purchased and not just the trainers.

UKIE-02298801- THIS ORDER HAS BEEN STOLEN BY FEDEX.

NO ONE AT UNDER ARMOUR IS HELPING ME THEY ARE IGNORING ME AND STEALING MY MONEY.

THIS IS ABSOLUTELY RIDICULOUS AND IM SO UPSET AS THIS WAS A PRESENT I NEED MY ORDER OR MY KONEY REFUNDED IMMEDIATELY!!!!!

UNPROFESSIONAL, DISHONEST AND UNTRUSTWORTHY.

WILL NEVER USE THIS COMPANY AGAIN!!

ILL BE SURE TO CARRY ON MESSAGING UNTIL I RECEIVE THE ORDER WHICH IS A GIFT!!!!

DIABOLICAL SERVICE.

Their workers are very kind and helpful.
Their clothing is very comfortable and easy to move around in.
They had all the new shoes in stock.
They deserve a 5-star rating from everyone.

Absolutely shocking quality and shocking customer service I’ll never buy any of there products again

Was gifted Under Armour Charge Draw golf shoes which I used fewer than 10 times and the stitching on one shoe came apart.
I messaged the customer care team who in fairness were quite helpful. As the gift was made by Under Armour, but purchased through a golfing website, they were unable to progress the complaint, but gave me a form to escalate to the next level.
I did this and progressed a few times, but in reality
have heard nothing for a month!! I'm assuming that my customer care issue is not being progressed. Would be something if they just communicated, even if the result wasn't what I wanted to hear.
To summarize, product quality well below where it should be. After sales and customer service, non-existent.

Waste of money !!!
I'm utterly disappointed with my Under Armour trainers purchase. The quality is nowhere near commensurate with the price tag and the brand's lofty reputation.

After just a month of daily wear, the sole began to wear down at an alarming rate. The heel counter quickly wore through, forming a hole.

The cushioning proved to be mediocre - my feet tire even during short walks. The ventilation is non-existent, leaving my feet constantly sweaty.

The design is a particular letdown. The trainers looked stylish in photos, but in reality, they appear cheap and tacky, especially after rapid wear and tear.

For this price, I expected far more durable and high-quality footwear. I categorically do not recommend this Under Armour model - it's a complete waste of money on shoes that deteriorate so quickly.

Worst shoes and worst customer service.. The manager in O2 center unbelievable rude

Would leave 0 stars as ordered the same product twice after the first time it being lost in transit just for it to happen the second time. Customer service was slim to none and abysmal. Will never ever be purchasing from here again. I have asked for a supervisor to contact me and heard nothing back.

I was very concerned after having made an online purchase and then checked trust pilot to see such negative reviews. Thankfully my experience has been faultless and quite impressive. I messaged customer services only because I hadn't received an order confirmation email, they replied the next morning which resolved my issue. I received emails at every stage of order processing and my delivery was received the next day. I feel for anyone who has had a bad experience but felt I needed to share my experience as it was so good.

Website doesn’t work properly - they seem to have placed the order even though I didn’t check out. Customer service is a JOKE - 3 hours, 3 days a week? Webchat is useless.
Too many problems. Needs a complete overhaul.

First time I have ordered. Absolutely shocking. Parcel went missing with carrier. Customer service is non existent. £70 down the drain. DO NOT ORDER FROM THEM!!

I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices.

I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box.

My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience.

This is the first time I have ordered from under armour and perhaps I should have checked the reviews first.
I want to return an item ordered but the drop point addresses provided do not accept collection for Fedex. I opened a chat and was told to download a UPS label as they have more drop points. There appears to be no UPS drop points in my area. This is truly awful. It sounds great free returns but there's no way of returning it.