Underarmour Reviews 

Shockingly bad service, this is the WORST service I have ever experienced from an online retailer, ever!
I purchased shoes 3 May but they did not fit so returned them. They were tracked as returned on 7 May. UA did not acknowledge as returned until 28 May & told me I needed to wait a further 5 days. 12 days later & I'm still waiting for my refund, then I get a message saying my case is closed! & I don't have my money.

Order some shorts for my husband, a track suit arrived even in a completely different size no response from Under Armour at all, would not order from them again

Bought a running top and a pair of shorts. Returned them in the same box and only refunded for the shirt. Raised a complaint Case #0585682 and they followed up with the warehouse team. Came back saying they never received the shorts and now I'm down £40 for something I don't even have. Won't be buying from them again if I don't get my money back.

Brought my son a tracksuit for Christmas which he returned as too small. When they refunded the money they only refunded half and said that it was down to me to chase the courier as it was not their issue that only one item was in the bag. Customer Service is diabolical, reply email states not to chase a reply as basically you go to the bottom of the list and it will take longer, more likely that you go away.
£60 down and will never buy their products again, I advise to steer clear. Very disappointing

I purchased a pair of Under Armour ua flow velociti wind 2 running shoes on the 17th of February 2024 , I've hardly worn them out but that's twice now I've fell and almost broke my leg when I have been out the house with them on the grip is absolutely non existent and has totally put me off Under Armour products

Got gifted an under armour training set for my birthday from my mum and sent it back as it was too small. Mum got half the money back and under armour claimed they never received the second part back and it's 'down the courier'. Really poor customer service in general and it's left us £60 short. SHAMBLES OF A COMPANY.

Honestly their products are rubbish,
Bought some running shorts not fit for purpose and explained this to them
Refuse to do anything about it.
No pride in their product at all

Awful customer service experience when trying to do a return. After providing all the evidence requested and months of waiting while they did their investigation with the courier companies, Underarmour refused to provide me with a refund/voucher to compensate me.

I followed the correct returns process, and even after explaining that to them they said they could not do anything for me. Extremely unhelpful and frustrating.

Went into Liverpool one store to pick up a tshirt and tracksuit bottoms. £45 and 85? I didnt both buying anything because I dont like being ripped off when you can buy the same brand online for £20 and £45/55. Store missed out on potentially more for inflating prices. I hope feedback like this helps you price goods properly

The order I placed took an age to be despatched, I even messaged them as thought I was being scammed by a fake site! No updates or anything which is pretty poor. God forbid you want to return anything, its fedex and try and find somewhere that takes those parcels. I will confidently say I will never order Under Armour Again

I have purchased 3 x running tops and though all emails received suggested 3 were on their way to me only 2 were in the package. Whilst happy with those when you try and contact UA Europe you find offices are only open Mon-Weds 8-11 and so far nobody answers the phone number given during that time (or any other time). The only other way to contact is using "send a message". I've done this twice with no response. I did get multiple review emails so decided to complain on these. Interestingly they answered these but only to tell me my review was not related to the type of review being asked for, not to pick up on the missing product!!!
Update - after searching Google for customer service emails I have found one or two and UA have replied quickly and given me a refund. I have upped from 1 to 2 stars for that promptness.

Purchased golf shoes Hovr drive which I must say are comfortable and have been impressed with but today 14 months after purchase the heel is falling off. I alternate with another pair of the same shoe and have always wiped them down after use with just water so very disappointed with there length of service

Ordered some items as a gift, missing an item so instantly try to contact UA. Opening hours are mon-weds 8-11… what company has customer service open 3 hours 3 days a week!! My parcel was not only delayed but I’m missing an item that was supposed to be a gift. Waited over an hour to get through on live chat, for someone to answer and say ‘I’m sorry to hear that’ and then ended the chat!!
I now have to wait another week to try and contact them because they aren’t responding to the contact form I submitted!!

I wish I looked at the reviews before I purchased. There’s clearly issues they are not addressing. I currently have another item out for delivery which has also been rescheduled. Hoping this one turns up with the item inside.

Will not be buying online again from UA.

Hopefully they will respond to this review because I’m certainly not getting anywhere online.

If only there was an option for less than 1 star. Purchase made online. Customer service number doesn’t work. No live chat. No response to email.!! Returns barcode doesn’t work… prepaid label barcode doesn’t work either. Avoid at all cost!!!

Ordered a product online, shipment started, I was waiting to receive it, I tracked and was waiting for delivery and then they sent me a confirmation that my return has been processed and I will receive a refund in 3 working days?!?! It's supposed to be a birthday present for someone! So ended up with no present and my mouth is still open with amazement. No reply to my message. How does their business function in such a competitive commercial environment? Unbelievable

Delivered my tracksuit to the wrong town... Honestly I just don't understand how that's possible. While I eventually got a refund by the time I did the product got sold out. Thanks for nothing...

Don’t bother, if your order is wrong, not at your fault, they don’t even bother to respond to your contact, 10 days with no response after multiple emails, still nothing, hopefully someone will contact me after this review?

Who knows

Worst company in the world, do not respond to any correspondence and it would seem they really do not care. I get it they are a big company but that is no excuse for non existent customer service. Their products are pretty poor too. I bought a pair of waterproof golf shoes and guess what they're not waterproof. My advice to people is spare yourself future problems and go buy another companies apparel.

Non existent customer service post sale. No live chat or call centre and do not reply to emails. Returned goods and never received a refund or any communication. Order number 1Z95Y4379198479712. Do not buy from them

6 day's to dispatch my order, not dispatched and delivered, just dispatched, why does it take a hugh company like Under Armour the best part of a week just to get an order dispatched from their warehouse.

The day before my order was finally dispatched I contacted Under Armour via email to ask for an update on when my order would be shipped (coincidental that it finally shipped the following day?) Anyway that message was never answered, completely ignored, and that's not the first time Under Armour customer service have completely ignored my message's.

Seeing as this is the disdain they hold their loyal, paying customer's with its no wonder they're in such financial distress!