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See what reviewers are saying

Rated 1 out of 5 stars

They keep billing me even though I have cancelled. This has been going on for 4 months now. I have repeatedly had to have my amex push back on the billing and deal with emails saying that I did not ca... See more

Rated 1 out of 5 stars

Every unbounce landing page ever created looks like an unbounce landing page. Bland, generic, and utterly agony if you want to style somethign properly. And have all these people who rate it so high... See more

Company replied

Rated 1 out of 5 stars

Horrible onboarding experience with Unbounce! Every step of the way it was a hassle with this company. Their product does not work well, you need to sign up for training on how to use their tool in... See more

Rated 5 out of 5 stars

It's easy to create landing pages using Unbounce. The additional free or paid templates all allow for customizations. I have used different landing page styles for my clients with pretty good success.... See more

Company details

  1. Software Company
  2. e-Commerce Solution Provider
  3. Media Company
  4. Online Marketing Agency

Written by the company

Unbounce is a unified landing page solution designed for marketers and digital marketing agencies focused on maximizing visitor conversion. Unlike traditional website builders and all-in-one platforms, Unbounce allows marketers to seamlessly create on-brand, personalized landing pages, run A/B tests, and intelligently optimize traffic, all on their own and without the need for developers, designers, or CRO specialists. This helps achieve the fastest time to market and improve conversion rates and marketing ROI, without additional costs or resource burdens.


Contact info

2.0

Poor

TrustScore 2 out of 5

179 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

An exceptional landing page builder…

An exceptional landing page builder accompanied by a 5 star customer service.

If you're looking for a cost effective, easy to use, drag and drop landing page builder to increase conversions then I'd highly recommend Unbounce.

1 July 2020
Unprompted review
Unbounce logo

Reply from Unbounce

Hi Ben,

Thank you so much! That's awesome to hear and we'll be passing your kind words on to our Support Team.

Cheers,

Jen

Rated 5 out of 5 stars

This is a great solution for building…

This is a great solution for building quick landing pages.

20 February 2020
Unprompted review
Unbounce logo

Reply from Unbounce

Thanks for taking the time to write us this rad review, Mark! We really appreciate it.

Cheers,

Jen

Rated 5 out of 5 stars

Best Landing Page SaaS

My digital agency switched from Lander to Unbounce in 2017 and never looked back. Unbounce is an intuitive, powerful solution for building, iterating, and measuring landing pages. The editor was easy to jump into, and only took about a day to fully master. Support is wonderful: experienced, empathetic and extremely responsive. We've had good experiences with integrations as well, including Salesforce, HubSpot and CallRail. Shortly after we signed up for an annual subscription, Unbounce sent us a gift: a bucket of fried chicken. Love this company!

12 February 2020
Unprompted review
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Reply from Unbounce

Thank you so much, James and glad you enjoyed our little gift! 🐔

Rated 1 out of 5 stars

Tried to deduct £1500 out of my account…

Tried to deduct £1500 out of my account after telling them I wanted to cancel. Now spam me daily to get me to sign back up although I told them it's a terrible platform and I have another! STAY AWAY

15 September 2019
Unprompted review
Unbounce logo

Reply from Unbounce

Hi Nathan, we apologize for the less than optimal experience that you had with us and thank you for your patience. I've chatted with our internal teams to make sure that you will not be receiving any further emails from us.

Thank you,

Jennifer

Rated 1 out of 5 stars

Pathetic Support

If there had a award for worst customer support, I would have give it to Unbounce. Thanks to their amazing support and dedication to their customer.

Pathetic, if you have any issues with your page, you have to wait min 3-4 days for their reply on email. They don't have a proper live chat service.

When we approach for their help they give you poopy excuse that they work from Monday - Friday so they cant give you support on other days.

We been pouring our hard earned money for their product and what they give you in return is poopy excuse.

We have to jeopardize our campaign for the sake of their support.

I will never recommend Unbounce to those who want to run a continuous campaign, if something goes wrong they wont be helping you. Rather you have to wait for 3-4 days for their reply.

Don't use Unbounce.
#saynounbounce

27 December 2018
Unprompted review
Unbounce logo

Reply from Unbounce

Hi Shiva,

Thank you for your feedback and sorry to hear that you felt this way about our support. Providing an exceptional customer experience is a point of pride for all of us at Unbounce, and it’s never our intention for customers to feel hung out to dry when experiencing something unexpected during an important campaign.

According to our records, you reached out to us initially through email at 11:15 PM on December 16, 2018, and our first response to you was at 2:15 AM on December 17, 2018 - approximately three hours later. We sent an additional four emails responses over the next four hours, discussing our support options and hours, including instructions on how to contact us through our live chat. Our final response to you was at 6:40 AM on December 17, 2018 and we did not receive further communication on this ticket.

You sent an additional ticket through at 4:12 AM, on December 22, 2018, during our limited holiday hours where we were not able to offer live support. However, we responded within approximately two hours at 6:22 AM on December 22, 2018 to your email ticket, and throughout this conversation, our longest delay was 27 hours, 45 minutes between 10:47 PM on December 24, 2018 and 2:32 AM on December 26, 2018 during our Christmas Day closure.

We’re always happy to do our very best to help and average a four hour response time for support tickets. However, if a different tool has something you want or need, we definitely want to encourage you to go with the tool that will do the best job. If you would like to discuss this further, we would be more than happy to jump on a call with you. Feel free to share a good number to reach you if you feel we’re not meeting your needs and we can share the instructions on how to cancel your account. However, on behalf of the entire Unbounce team, I hope that you will stay with us.

Sincerely,

Jennifer Chin

Rated 5 out of 5 stars

Excellent service

Excellent service! We recently signed up to a subscription but made a mistake in signing up to annual instead of monthly. I contacted Unbounce through the chat service and was helped by Ash. I was so impressed and how quick and easy it was to get the issue resolved - he immediately initiated a refund for the annual payment and switched our account to monthly. Great service!

31 July 2018
Unprompted review
Rated 5 out of 5 stars

The Best Landing Page Tool

This is hands-down the best landing page builder on the market. It is completely drag-and-drop, and fully customizable. I've been using Unbounce for over 2 years and it's a breeze to work with. And they have amazing support too.

24 October 2017
Unprompted review
Rated 4 out of 5 stars

A good landingpage tool that generates leads

Unbounce is overall a good landing page tool which gives you plenty of design options. It has niggly little thing, however, that have prevented me from giving this a 5* review. For example trying to find which font has been used can't be done. So if you don't remember which font you used, you have a lot of trial and error to get up and running. Text colour doesn't always change, so you have to type out the text again. Little things.
Nonetheless, the customer service is good and they provide a lot of easy to implement support literature. The company is very dynamic and constantly produces helpful blogs.
I have not used other landing page design tools, but this one is pretty good and I would recommend it. It is easy to get up and running as well.

1 July 2016
Unprompted review
Rated 5 out of 5 stars

Unbounce: a Pinnacle in Customer Service and Troubleshooting

I love working in and with Unbounce! The page editor is laid out really well, super easy to use and understand. While there are some limitations regarding design, the trade-off is that nice-looking landing pages are a breeze for the not-so-tech-savvy.

Customer service is where Unbounce truly shines. When you call, you reach a person. When you email, they email you back. If they're unable to fix the issue on the first go-round, they get the next level of support involved & give you a full troubleshooting report - often accompanied by a screen recording. I always feel confident that Unbounce will help me figure out whatever bug or glitch may arise, and explain the reason or issue in a clear way.

Every support person at Unbounce has been friendly, knowledgeable and courteous. I feel like I matter, and that they truly want to help!

17 June 2016
Unprompted review
Rated 5 out of 5 stars

Unbounce is flexible and easy to use

With a few clicks you really can publish a new page! As far as software goes this is pretty intuitive, though with limitations. We partnered with another firm for a few basic, hand-coded templates and it's made all the difference.

14 June 2016
Unprompted review
Rated 3 out of 5 stars

Easy to use in general, some friction...

Was wowed by how easy and intuitive it was to create pages and map fields. However experienced some friction with correct field mapping integration with Salesforce and tracking with Google Analytics.

14 June 2016
Unprompted review

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