Wow!!! I'm so impressed by uMeds Same Day Delivery. I placed my order just before 2pm and couldn't believe it was delivered within a few hours. Impressive stuff uMeds, you've definitely set the sta... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved everything about the experience - From the Customer Portal ordering experience to the speedy delivery. The products are high quality with all the information I need. Thank you uMeds!
Company replied
Received a complimentary consult, got a new script, and my order was at my door in under two days from doctor to delivery. Great service, and the postie was lovely too! :)
Company replied
From making my first appointment to product at my door was 3 days. That is amazing as I live on a farm in a rural area. Staff and Doctors very helpful and informative. I can not believe the speed of... See more
Company replied
Company details
Written by the company
We deliver alternative medications across Australia Your treatment is handled with care, so you’re always in good hands.
Contact info
Australia
- umeds.com.au
4.0
Great
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Waited on the phone 46 minutes for…
Waited on the phone 46 minutes for help and just got cur off.
17 March 2026
Unprompted review
Reply from uMeds
Hi Marcel, we apologise for the frustration caused by the long wait time and the subsequent disconnection. We understand how disappointing it is to wait for assistance only to be cut off. We hope this has since been rectified, but please reach out if you still require help with your enquiry.
Click and collect made it convenient as…
Click and collect made it convenient as it was Friday to pick up on weekend
12 January 2026
Reply from uMeds
Hi Leanne, Thanks for the feedback. We’re glad the click and collect option provided by the pharmacy partner was a convenient solution for your weekend pickup.
Not waiting hours for delivery…
Not waiting hours for delivery receiveng item unopened .and feeling confident about content. The 1hr return was worth .it despite heavy traffic and petrol prices , i respect the postage service better after my click&collect.
30 December 2025
Reply from uMeds
Hi Mark, Thanks for the feedback. We’re glad to hear our specialised healthcare fulfilment service has been getting your orders to you promptly.
Pick up from Pharmacy is more…
Pick up from Pharmacy is more convenient than signed delivery.. thanks for introducing this new collection option
15 January 2026
Reply from uMeds
Hi Darren, thanks for the feedback. We’re glad the pharmacy collection option has made receiving your medication more convenient for you.
Same day scripts are a wonder
Same day scripts are a wonder, especially before weekend. Prompt efficient medicine dispensed quick and arrives promptly. Couriers always great. UMEDS a great portal. Great Drs and attentive service. Can't recommend Alternaleaf and their Drs enough.
6 March 2026
Reply from uMeds
Hi Richard, thanks for the detailed feedback. We’re glad the efficiency of the portal and the promptness of our specialised healthcare fulfilment service are working well for you. It’s great to hear you’re finding the clinical service attentive and effective.
Click and collect is a fantastic option
Very happy to have the option to click and collect now. If possible it would be great to see what items aren't available at other chemists/pharmacies to help decide on your order or pickup location. E.g. if I add an oil, pastille, and flower, and see that 2/3 are available at a pharmacy near me, remove what is missing and put order through. I'm not aware of TGA rules on this but hey, you're the experts.
4 March 2026
Reply from uMeds
Hi Shane, we are so sorry for the delay in getting back to you, but we are thrilled to hear you are enjoying the various delivery options available. Our specialised fulfillment service works with a specific range of products to ensure we have clear visibility of the supply chain and stock availability for our patients, and we appreciate your feedback on how we can make the ordering process even smoother for you.
Fix your service UMEDS it’s rubbish
Another week has gone by and UMEDS still can’t tell me where my parcel is from Feb the 19th citing I talk to StarTrack and when I talk to StarTrack they tell me to take it up with UMEDS a complete run around by both parties what a joke, oh and it’s been well over 16 months and I’m still waiting for my $340 refund and STILL waiting for the owner to get in touch from the start of the year just like he said he would, there’s been no attempt to rectify this situation or prevent it from happening again, jus typical bot responses, very unprofessional and refuse to take accountability.
2 March 2026
Unprompted review
Reply from uMeds
Hi Nathan, thank you for sharing your feedback from March.
We sincerely apologize for the ongoing frustration regarding your delivery and the delay in resolving your refund request. We understand how disappointing it is to feel caught between delivery partners without a clear resolution. This is certainly not the level of service we aim to provide, and we take your concerns regarding accountability and communication very seriously. We have been working to improve our internal processes and partner coordination to ensure these situations are handled with the urgency they deserve.
Reply from uMeds
Hi Zofia, thank you for your feedback.
We are glad to hear that you experienced great and efficient service. If you ever need assistance, please feel free to reach out to our team.
Reply from uMeds
Thanks for the rating! We're glad the team could get your order out to you quickly.
Reply from uMeds
Thanks so much for the support! Happy to be of service.
Reply from uMeds
Thanks for sharing. We're happy to be providing your care.
Reply from uMeds
Thanks for the rating Patricia and we're happy you're finding the same day delivery service perfect for your needs.
Reply from uMeds
Hi Daniel, thank you for sharing your feedback, and please accept our apologies for the delay in our response. We are very sorry to hear about the frustrating experience you had with the courier service delivering your order. If this matter hasn't been resolved yet, please reach out to our team directly so we can look into this for you.
Reply from uMeds
Hi Maxine, sorry for the delay in getting back to you here. Great to hear you experienced such great efficiency and received your order exactly when you needed it without any long wait times earlier this year. Thanks for taking the time to share your support!
Reply from uMeds
Hi Jennifer, sorry for the delay in getting back to you here. Great to hear you received such excellent service and quality from the team earlier this year. We really appreciate you sharing the support.
Speed and Service
From making my first appointment to product at my door was 3 days. That is amazing as I live on a farm in a rural area. Staff and Doctors very helpful and informative. I can not believe the speed of my orders delivery. Actually quicker than Amazon to my area. I
8 January 2026
Unprompted review
Reply from uMeds
Hi Peter, sorry for the delay in getting back to you here. It's awesome to hear you had such a fast and smooth experience from your first appointment right through to delivery on the farm earlier this year. Rural shipping can be hit and miss, so we're glad that our specialised healthcare fulfillment service and pharmacy partners got your orders out quicker than Amazon. Thanks for sharing.
My meds were delivered when they said…
My meds were delivered when they said they would be. Would love same day delivery every time i ordered. Very convenient thank you.
9 January 2026
Reply from uMeds
Hi Craig, sorry for the delay in getting back to you here. Great to hear your orders arrived right on time earlier this year. We're always looking to make things more convenient, and our specialised healthcare fulfillment service has actually recently expanded click and collect options. Thanks for sharing your feedback.
Service was excellent.
6 January 2026
Reply from uMeds
Thanks Janelle, we're delighted to hear we provided excellent customer service. We're happy to have you with us.
Reply from uMeds
Hi Bradley, sorry for the delay in getting back to you here. Great to hear you had such a good experience and awesome customer service from the team earlier this year. Thanks for sharing.
Reply from uMeds
Hi Saa, sorry for the delay in getting back to you here. Great to hear you had a fast delivery and found the process so easy with us. Thanks for sharing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.