Had previously purchased from them several years ago. Turkish toilets still going strong. Purchased new one from them but Plumber was not sure in fitting and didn't want to.push them. So had to return... See more
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See what reviewers are saying
My experience with Ultra Bathroom has been great. We ordered one of their rimless Turkish toilets with a thermostatic valve to provide warm water from the nozzle on cold days in winter. The item a... See more
Absolutely loved my integrated bidet toilet. You can manage the flow the way you want to, easy to install and have experienced zero problems so far. Had a few questions when I ordered it as I was used... See more
Company's great, really helpful customer service. Quick and reliable delivery. A bit on the expensive side but it is for a niche market and is expected :) Really high end quality, Turkish ceramic... See more
Company details
Written by the company
Ultra Bathroom is a growing independent bathroom supplier based in London with over a decade of experience. We understand how important it is for customers to feel confident when purchasing a product, especially when they cannot physically see, touch, or feel it. We understand our customers' needs and place a premium on quality and affordability. As a result, we provide high-quality products at the most reasonable prices.
Contact info
Unit 3A Thames Road, E16 2EZ, London, United Kingdom
- 02034881722
- sales@ultrabathroom.com
- ultrabathroom.com
4.6
Excellent
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Amazing
Definitely, I'd recommend them. Ordering was straightforward, the delivery arrived the next day, and their prices were the most competitive online.
7 June 2023
Unprompted review
Excellent service from Ultra bathrooms…
Excellent service from Ultra bathrooms and ilker in particular on a couple of occasions. I recommend this company.
1 June 2023
Unprompted review
I bought a combined bidet toilet and regretted getting it from this company.
I bought a combined bidet toilet and when our plumber was installing it he found that the cistern was too small for the supplied fill valve and it did not work. We had to spend an extra £30 to get a slimmer one. Next we discovered the soft close seat was not a soft close lid.
Next, we found that the water nozzle was not adjustable and water pours out between the seat and tha pan.
I have emailed and rang Ultrabathroom. I spoke to someone yesterday who said he would get in touch with the supplier about the fill valve. Nothing about the other 2 problems which are major problems for us when this is the only toilet we have. We would expect our new £500 toilet to be better than the 60 year old one it replaced, not worse. Customer service is appalling.
8 June 2023
Unprompted review
Reply from Ultra Bathroom Ltd.
Dear Janet,
We appreciate you taking the time to leave a review regarding your recent purchase of a bidet toilet. We are sorry to hear that it did not meet your expectations, and we want to take the opportunity to respond to your comments.
Firstly, we would like to clarify that full instructions were provided upon your request, and the manufacturer's instructions were enclosed in the box. We also provided you with an official installation video to assist with the installation process.
Regarding the fill valve, we have been selling the same flush for over a decade, without any major issues. However, we understand that your plumber needed to adjust it as instructed, and we are glad to hear that you were able to purchase a suitable one.
Regarding the seat, we apologise for any inconvenience caused by the lid not being soft closing. As mentioned in our response to your email, both hinges were not fully inserted, and this caused the lid to not close softly. If the plumber installed it in accordance with our instructions, this issue could have been avoided. All plumber needs to do is make sure both hinges are fully inserted before securing the seat into it’s final position.
Lastly, the bidet nozzle is adjustable, and we explained this in our email response. If the nozzle is not in the correct position, it has a ball inside which can be adjusted to suit your needs.
In conclusion, we would like to apologise once again for any inconvenience caused and thank you for bringing these issues to our attention. Please feel free to contact us if you have any further concerns.
Best regards,
Great service and amazing customer care
25 May 2023
Unprompted review
Really helpful
We needed a replacement loo seat. There didn't seem to be any online, but they managed to source me one anyway. Delivery was swift, and the comms were excellent.
Thoroughly recommend!
6 March 2023
Unprompted review
Best integrated bidet toilet!
Absolutely loved my integrated bidet toilet. You can manage the flow the way you want to, easy to install and have experienced zero problems so far. Had a few questions when I ordered it as I was used to the Asian/Arabic type which is basically a whole plumbing job, but customer service at Ultra bathroom was super helpful and were able to answer all my concerns. Would definitely recommend.
18 February 2023
Unprompted review
Good customer service
Good customer service, great quality products!
Definitely recommend!
26 January 2023
Unprompted review
My experience with Ultra Bathroom has…
My experience with Ultra Bathroom has been great. We ordered one of their rimless Turkish toilets with a thermostatic valve to provide warm water from the nozzle on cold days in winter.
The item arrived a few days after we placed an order. It was relatively easy to install. We watched their youtube video of how to install it, and the plumber did an amazing job.
1 December 2022
Unprompted review
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