ULO Reviews 67

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in addressing hair loss, noting significant improvements in hair thickness, regrowth, and overall health. Many people appreciate the personalized approach to treatment and the high quality of the products. The customer service is frequently highlighted as exceptional, with reviewers commending the helpfulness, responsiveness, and care demonstrated by the staff. The delivery service is also often described as quick and efficient, contributing to a smooth overall experience. However, some customers also noted issues with shipping, particularly regarding unexpected charges for international deliveries and delays in receiving initial packages. A few people expressed dissatisfaction with customer service, citing slow responses, conflicting information, and difficulties in resolving issues, especially concerning prescription refills and address changes.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Quality

Users describe positive interactions with quality. Many customers are impressed with the personalized hair... See more

Customer service

People report positive experiences with customer service. Many customers praise the superb and helpful... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the team for their attentive care, knowledge,... See more

Based on these reviews

Rated 5 out of 5 stars

ULO.co has honestly been the first hair-loss product that didn’t feel like throwing money away. The routine fits easily into my day, and after consistent use I’m finally seeing real improvement — thic... See more

Rated 5 out of 5 stars

I’ve tried all the popular hair loss brands and can confidently say Ulo has been the best. Not just their products but the customer service, shipping times, and overall experience. Everything is hyper... See more

Rated 5 out of 5 stars

Within the first 6–8 weeks, I started noticing new baby hairs along my hairline and overall better density. The formula absorbs quickly, doesn’t leave residue, and feels gentle on my scalp — no irrita... See more

Rated 5 out of 5 stars

I love this product! This product brought my confidence back I had severe diffuse thinning all around my scalp and it wrecked havoc on my confidence. Nothing at all worked until I saw a YouTube... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

ulo shower products

I’ve been using the thickening shampoo and conditioner for a little over a month now. I honestly didn’t know what to expect, but my hair definitely looks and feels fuller. My girlfriend even said she was noticing it and loves the smell!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

dutasteride/minoxidil FTW

Mid 30s, Mexican descent. Been using Ulo’s dutasteride & minoxidil topical for about 6 months now and I’m very impressed with how good it’s working. My crown was thinning and now it’s actually filling in. Got a bunch of new baby hairs showing up that weren’t there before.

No systemic side effects, drops in libido, nothing. Just steady progress as long as I stay consistant.

Big thanks to Taylor in CS. He always replies fast and kept me posted on my shipment. Delivery came way quicker than I thought too.

Really solid product and service. If you keep at it, it pays off. Thanks ULO

21 November 2025
Unprompted review
Rated 5 out of 5 stars

first time with minoxidil

Within the first 6–8 weeks, I started noticing new baby hairs along my hairline and overall better density. The formula absorbs quickly, doesn’t leave residue, and feels gentle on my scalp — no irritation at all. Easy and quick shipping as well

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products and customer service

I’ve been dealing with hair loss since I was 22 (I’m 38) now. Didn’t know if I had any real hope left. I filled out the survey on Ulo’s website and went with their recommended products (topical dutasteride with enhancers) and it’s only been a couple months and I’ve seen noticeable regrowth. My girlfriend even commented on my “bald spot filling in”

I’m very happy and anytime I need to pause a shipment due to travel customer service takes care of it for me immediately.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

dutasteride is my savior

Initially I was prescribed finasteride did not stop my hair loss. Their physicians recommended dutasteride to me and within 3 weeks I have absolutely no more shedding. Hoping to see regrowth soon.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Customer circus

Do not reply to any emails. They’re all fake. They will charge you every month no matter what happens. Nobody knows what’s going on. I’ve already read another review stating the exact same thing that I’ve been going through. I was able to speak with somebody who was from the states I believe and it sounds like they were embarrassed with how things are handled. I just don’t know if that’s a sincere response or just part of the runaround I’m about two seconds away from asking for a refund for the second time. My medication takes forever and I had to stop cold turkey and go through withdrawals. It’s been months since I’ve come off of it and have to start all over again. I’m just not sure. I wanna do it with ULO.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

RUN, don't walk, from this organization. Beware.

This has been the worst experience I've had with a service provider of any kind in years, maybe decades. Worse than Comcast. Worse than Verizon! The support email is 100% AI generated, with no access to any kind of data that would help -- you are instead directed to call the support line for everything. And you will be calling them a lot, because the website is dysfunctional. My Orders screen *has never worked*. The entire website is nothing more than a document repository, built on a Stripe website! The only thing that works is the billing, unfortunately.

I am nearly out of my medication and there is no refill request form online, despite what the AI support says. So I've called the support line, but they couldn't help me either -- it had to be "escalated" to the refill people. Those people were apparently too busy and were supposed to call me back shortly... "Within the next 30 minutes, I would think," said the heavily accented man (100% I'm talking to someone in India or Bangladesh, it is never a native English speaker and there is serious latency). It's now been hours and I have gotten no call.

I don't know what to do at this point; they have forced me to look elsewhere. You can't just stop TRT on a lark, my body has stopped making T on its own. I've had a really good interaction with Male Excel so far, and hopefully they can fit me in before I'm left in a rut by Ulo.

This is not how HRT should feel. I'm 51% sure this is either a scam, or else some pimply exec's idea to make a bundle off TRT by selling overpriced T on shoestring support. Do yourself a favor, learn from my mistake and go literally anywhere else.

22 October 2025
Unprompted review

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