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Ulike Reviews 795

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness, noting significant hair reduction and smoother skin with consistent use. Many appreciate the high quality of the device, its comfortable and painless operation, often highlighting the cooling feature as a key benefit. The user experience is frequently described as easy and convenient for at-home use, saving time and money compared to salon treatments. Reviewers also commend the excellent customer service, citing prompt responses and helpful support. However, some customers were dissatisfied with the product's performance, reporting no change in hair growth even after consistent use. A few also experienced issues with the device malfunctioning or found the return and refund process to be frustrating and poorly handled by customer service.

What people talk about most

Product

People report positive experiences with the product, often praising its effectiveness in reducing hair growth... See more

Quality

Customers consistently note positive experiences with quality, praising the product as high-end, well-made,... See more

User experience

Consumers find the user experience to be positive, highlighting the device's ease of use, comfort, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's efficiency,... See more

Value for money

Reviewers mention positive feedback about value for money. Many customers feel the product is worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using the Ulike A10 for a little over a year now, and I’m genuinely happy with the results. At first, I wasn’t sure if an at-home IPL device would really work, but with consistent use, I not... See more

Company replied

Rated 4 out of 5 stars

I have had my IPL device for a while now. I love that it was cost effective (way less than paying for repeat laser appointments), that it doesn’t hurt to use (for me anyway) and that it is effective... See more

Rated 4 out of 5 stars

Ulike is very comfortable to use, and completely painless for me. I have not gotten around to using it consistently, however which is why I am rating 4 stars instead of 5, simply because I am not sur... See more

Company replied

Rated 4 out of 5 stars

The Ulike device I purchased worked well at first, but after two weeks it stopped working. I understand that this may have been due to a manufacturing defect, which is beyond our control. Thank you fo... See more

Company replied


Company details

  1. Hair Removal Service
  2. Cosmetic Dentist

Written by the company

About Ulike Founded in 2013, Ulike is one of the leading providers of home beauty devices, selling over 4 million units in 17 countries worldwide. We are determined to solve the hair removal problems of women worldwide. We believe everyone should be able to remove their unwanted body hair wherever and whenever they want. This is why we've developed portable, professional, and pain-free laser hair removal devices designed to give you a salon-grade experience in the comfort of your home (or hotel room!). R&D is at the core of who we are, and we invest at least 30% of our yearly profits into developing hair removal technology. For example, our latest innovative Sapphire Ice-Cooling patent technology is a triple temperature control cooling system designed to significantly remove pain reduce common side effects. Our handsets guarantee results in only 4-6 weeks, as opposed to the 8-week industry standard making Ulike a safe, convenient, and efficient hair removal choice. Our Vision Ulike aims to solve the problems during and after the hair removal process so that our customers can complete their hair removal in their own homes and not just in the beauty salons while lowering the overall cost. Want to know more? Feel free to contact us at support@ulikeglobal.com Our Work The Rose series is the 5th generation of Ulike products. Through extensive investments in R&D and offline product testing, we constantly upgrade the product design, improving consumers' experience with every upgrade. From the prototype where it was only possible to accomplish hair removal to the 2nd generation that reduced skin heating, to the 4th generation that's free from pain to the skin with Ice-Cooling technology, the 6th generation of the Rose series is an innovative combination of all our efforts since the beginning. As our technology continues to progress, Ulike's product will enable beauty salon-grade hair removal for women and men in the comfort of their own homes.

Ulike's 100-Day 100% Money-Back Guarantee

Ulike's 100-Day 100% Money-Back Guarantee

Ulike's 100-Day 100% Money-Back Guarantee
At Ulike, your satisfaction is our top priority. That's why we are proud to offer a 100-day hair-free money-back guarantee when you purchase any Ulike IPL device. If, within 100 days of purchase, you are not satisfied with the product or the results, you may return it for a full refund. To ensure a fair application of the return policy, we suggest users to follow the recommended usage stated in the manual for at least one month before submitting a return request. After about a month, users should see a noticeable reduction in hair growth. We also recommend extending your personal trial period to the full 100 days, as all individuals are different and it may take a longer period of time to see results from the IPL treatment. If the period of use is less than one month or the recommended usage stated in the manual is not followed, the return policy is considered void. In addition, please note that IPL may not be effective for every individual depending on their hair color and skin tone. Therefore, we recommend that everyone review the suitability chart on our official website before purchasing. If you have any concerns or questions about IPL, our products, or anything else, please do not hesitate to contact our customer service team at support@ulikeglobal.com.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

795 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Ulike IPL and Reglow Face Mask

Ulike IPL have been working so great for me, I saw results within the two weeks use! Its great to have on hand whenever you need it unlike the laser saloon experience. I have also purchased the ulike reglow face and it have been a life changer for my skin! Highly recommend.

8 January 2026
Unprompted review
Ulike logo

Reply from Ulike

Dear Sara,
Thank you so much for your love and recommendation!
We are thrilled to hear that both the IPL and the Reglow Face Mask have been 'life changers' for your skin. Your satisfaction is our highest priority. If you have any questions about using the devices, please feel free to contact us anytime!
The Ulike Team

Rated 2 out of 5 stars

Defective device, frustrating service

I purchased my IPL device a couple of years ago, it has since developed a foggy spot within the lens reducing light transmission. After reaching out to Ulike they requested multiple photos and videos which I sent, only to be asked to provide more. I sent more evidence and they continued to request further documentation to the point it became totally frustrating and redundant. Ultimately they closed my case without resolution and I’m stuck with an internally defective device that no longer performs its purpose.

15 September 2025
Unprompted review
Ulike logo

Reply from Ulike

Dear Customer,

We sincerely apologise for the frustration you experienced during the troubleshooting process. We have reviewed your case and would like to clarify the situation to ensure your peace of mind.

Our records indicate that your order was placed 29 months ago. You contacted us in September 2025 regarding a "foggy spot" on the sapphire lens. Our request for photos and videos was part of our standard procedure to allow our engineers to accurately diagnose the device's safety and functionality.

Based on the footage you provided, our engineers confirmed that the spot is a natural result of the sapphire lens being exposed to high temperatures enviroment. Crucially, this is a cosmetic issue and does not affect the device's energy output or hair removal results. We sent a follow-up email explaining this and asking you to check the cooling function to be sure. However, as we did not receive a reply, the system automatically closed the case.

However, your satisfaction remains our top priority. Even though your device is past its 2-year warranty, we are willing to offer a personalised resolution to make this right for you. Please contact our support team again and reference this review—we are ready to assist you.

Best regards,
The Ulike Team

Rated 5 out of 5 stars

This product ist fabolous

This product ist fabolous. After just 1.5months i have for real no hair left in my armpits. And the cooling Effekt ist perfect, zero pain. The prime ist absolutely fair, I would buy it every time again!

3 January 2026
Unprompted review
Ulike logo

Reply from Ulike

Dear Customer,
Thank you so much for this amazing feedback! We are thrilled to hear that you achieved such great results in just 1.5 months. It is wonderful to know that our ice-cooling technology provided you with a completely pain-free experience. We truly appreciate your support!
The Ulike Team

Rated 5 out of 5 stars

Ulike Air 10

The device works great and it’s easy to use.
I struggle being consistent with routines and I do have incredibly sensitive skin, but even with the sporadic treatments that I’ve done I’ve seen amazing improvements and I haven’t had any issues with the device causing flare ups or discomfort.
Treatment is quick and painless even in areas with dense hair.

I definitely recommend Ulike!

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Works well!

This works amazing!
Works well. Just a little effort for long term results. Pain free

1 July 2025
Unprompted review
Rated 5 out of 5 stars

a great decision for me

I’ve been using an IPL hair removal device from another brand for about two years before trying Ulike, but honestly, the results were never very impressive. Hair growth slowed a bit, but the efficiency always felt low, and at some point I even started wondering whether my old device was malfunctioning. I purchased the Ulike device in February this year, and the difference was noticeable very quickly. The treatment feels much more effective, after consistent use, my underarms now have almost no hair growth at all, which is something I never achieved with my previous device. Another big plus is that the treatment is not painful. Even on more sensitive areas, the flashes feel comfortable and manageable, which makes it much easier to stay consistent with the sessions. I’m very satisfied with the results so far and would definitely recommend it to others who didn’t see strong results from other IPL devices.

28 February 2025
Unprompted review
Ulike logo

Reply from Ulike

Hi Litzy,
Thank you for sharing your experience and for choosing Ulike! We are thrilled to hear that our device succeeded where your previous one couldn't. It is wonderful to know that you noticed the difference in efficiency so quickly and that your underarms are finally hair-free. We are also glad that the pain-free experience is helping you stay consistent. Thank you for the high recommendation.
The Ulike Team

Rated 5 out of 5 stars

Air mega is the real deal

I purchase the AirMega on sale and let me tell you it was worth it. My sister recently signed up for laser hair removal at a clinic and I went for this. It was top rated on multiple best of lists for at-home IPL. Not kidding I’ve used it maybe 4 times MAYBE and far apart and my leg and arm hair are already coming in sparse. I recommended it to a friend as well.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Must have! Especially if you suffer from hair growth due to PCOS

I have put a lot of time and money into laser hair removal in the past ten years. It is safe to say that I have spent over $30,000 with laser hair removal in the past decade and I was still not satisfied. When I came across Ulike’s IPL devices I was skeptic at first, after lots of research and hesitation, I decided to try it. I can honestly say, if you stay consistent with your sessions you will be satisfied with the result. In addition to that, their customer service is beyond impressive. I purchased this device one year ago and I would recommend this device 100%

Note: I do have hirsutism (excessive hair growth) due to PCOS. Therefore my hair growth is aggressive and I am so happy the Ulike air 10 can handle it!

30 November 2025
Unprompted review
Ulike logo

Reply from Ulike

Dear Melissa,

Thank you so, so much for sharing this incredibly thoughtful review.

We know how exhausting and emotional the journey with PCOS and hirsutism can be—especially after investing so much time, money, and hope into laser treatments and still not feeling satisfied. The fact that you gave Ulike a chance, even while feeling skeptical, means a lot to us. We’re genuinely honored that after all of that, the Air 10 has become a device you feel confident recommending 100%.

Your consistency and patience with your sessions clearly paid off, and we’re thrilled that the Air 10 has been able to keep up with your more aggressive hair growth. You’re definitely not alone in this, and reviews like yours can really encourage others who are feeling discouraged or overwhelmed by their own hair-growth journey.

Hearing that you’ve been using the device for a year, are happy with the results, and felt impressed by our customer service truly makes our whole team’s day. Thank you for trusting us, for sticking with your routine, and for being so open about your experience with PCOS—it’s brave and so valuable.

If you ever need anything or have questions down the road, we’re always here for you.

The Ulike Team

Rated 5 out of 5 stars

Was skeptical at first..

I was skeptical at first about the Ulike IPL Laser Air10, but honestly, I’ve been pleasantly surprised. After just two weeks of consistent use, I’m already seeing noticeably less hair growth, especially on my face, armpits, and legs. The best part? It’s completely painless and I can do everything right in the comfort of my own home—no appointments, no hassle.

30 September 2025
Unprompted review
Ulike logo

Reply from Ulike

Dear Nikki,

Thank you so much for sharing your experience with us!

We completely understand the scepticism at first—especially with at-home devices. That’s exactly why we created our ice-cooling IPL technology: so more people can enjoy effective hair removal without the pain and discomfort that usually comes with it.

We’re thrilled to hear that after just two weeks, you’re already seeing less hair growth on your face, armpits, and legs, and that you can do it all at home, hassle-free and painless. That’s the experience we want every customer to have.

Thank you again for trusting Ulike and for your kind words. If you ever have any questions along the way, we’re always here to help.

The Ulike Team

Rated 1 out of 5 stars

Extremely Disappointed with Ulike’s Service and Warranty

UPDATE:

As stated in Ulike’s response, they confirmed that I would receive a full refund for the device.
I was relieved that the issue would finally be resolved, but I still haven’t received any payment.

They keep asking all kinds of questions, and now they are claiming that my PayPal account ( the one the refund was supposed to be sent to ) does not exist.”

Please see the email attached below:

“ Our finance team has checked, but we were unable to locate a valid account under this email, and therefore cannot process the refund at this time.

Could you please double-check the PayPal account details and confirm them with us? Once we have the correct information, we will promptly process your refund.

We apologize for the inconvenience and appreciate your quick response.”

I find it unacceptable that such a large company does not follow through on their promises and responsibilities.

——————————————————————

I purchased the Ulike X on February 18th, 2025, not even a year ago. In the beginning, I was very happy with the device. However, a few weeks ago it suddenly stopped working completely and wouldn’t turn on at all. I tried everything, but nothing helped.

So I contacted Ulike’s customer service.
That’s where the real disappointment began.

Because they no longer sell the Ulike X in the Netherlands, they told me they cannot send me a replacement of the same model. I sent them multiple videos as requested, and their “solution” was to offer me a Ulike Air 3 + $141 refund. I absolutely do not agree with this. I chose the more expensive and more powerful model for a reason. I want the same model replaced or a full refund — nothing less.

When I made this clear, they told me they couldn’t do that because my purchase was “over 100 days old.” This makes no sense at all, especially since the product clearly comes with a 2-year warranty.

This is a direct quote from their email:

“ After reviewing your order details, we noticed that your Ulike X purchase was made over 100 days ago, which means it’s outside our standard return window for a full refund.

So now you can only choose to return the Ulike X for a complimentary replacement of the Air 3 Gift Set, along with a $141 refund for the price difference.
If you’d like to proceed with this, please confirm, and we’ll send you a prepaid shipping label and return instructions.”

Honestly, this is unacceptable.
The device was expensive, it broke within a year, and I have the right to receive the same product or my money back. Their customer service takes zero responsibility and refuses to help properly.

I have now sent the device back to them, and I’m curious to see what they will say, but based on this experience, I would never recommend buying from Ulike. A company that doesn’t honor its own warranty and treats customers like this is not trustworthy.

18 February 2025
Unprompted review
Ulike logo

Reply from Ulike

Dear Rick,

We sincerely apologise for the frustration and the situation you've had. We completely understand that our previous response regarding the "100-day window" caused confusion; please rest assured that we fully honour our 2-year warranty for device failures.

Regarding the replacement, we are truly sorry that we can no longer ship the Ulike X (or Air 10) to the Netherlands due to strict logistical and shipping restrictions in the region. This is why our team initially suggested the alternative model with a refund of the price difference. We apologise that this solution did not meet your expectations.

We have heard you, and we are making this right. We have updated your case to process a full refund. We noticed that you have already shipped the return package. As soon as our warehouse receives it, we will issue the refund immediately.

Thank you for your patience, and we are sorry for letting you down.

Best regards,
The Ulike Team

Rated 5 out of 5 stars

Super effective and basically painless

I’ve been using my Ulike Air 10 just from Sept 2025 on my entire body, and I’m honestly impressed. I barely feel anything when I use it, AND I’m shaving so much less now, and the regrowth is noticeably slower and finer.
The only downside for me is that the device feels a bit big and awkward to hold and press at the same time (but I do have small hands, so that might not be an issue for everyone).
For the results I’m getting, it’s a solid 5/5 from me.

24 November 2025
Unprompted review
Ulike logo

Reply from Ulike

Dear Christine,

Thank you so much for taking the time to share your experience with the Ulike Air 10!

We’re really happy to hear that you’re seeing such great results already — less shaving and slower, finer regrowth is exactly what we hope our users achieve.

Thank you again for the wonderful 5/5 rating. If you ever have any questions or need tips on getting the most out of your device, we’re always here to help.

The Ulike Team

Rated 5 out of 5 stars

Ulike has consistently demonstrated…

Ulike has consistently demonstrated excellent customer service since I purchased the Ulike Air 10 in January of 2025. Not only is the product a high-quality device, but the company also prioritises total customer satisfaction.

23 November 2025
Unprompted review
Ulike logo

Reply from Ulike

Dear Robyn,

Thank you so much for taking the time to share your experience with Ulike and the Air 10. We’re delighted to hear that you’ve been satisfied with both the product and our customer service.

Our team is committed to providing high-quality devices and ensuring every customer feels fully supported, so your feedback truly means a lot to us.

If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always here to help.

The Ulike Team

Rated 4 out of 5 stars

Great device for the price!

I have had my IPL device for a while now. I love that it was cost effective (way less than paying for repeat laser appointments), that it doesn’t hurt to use (for me anyway) and that it is effective — even on stubborn chin/neck hairs. I have PCOS so hair in unwanted places is unfortunately a daily battle for me.
I only rated 4 stars for now because I have severe ADHD and struggle to make using this device a habit but my life would be so much easier if I could just commit to using it on a schedule. I will update my review once I have used it more consistently and have better results to speak to.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

The easiest device I’ve ever used to…

The easiest device I’ve ever used to remove unwanted hair! The instructions are clear and easy to follow. I’m amazed at how the hair became fine with each use. I would definitely recommend this laser for treating hair removal!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

The Ulike X changed my life!

I’ve been doing laser hair removal for 12 years and came across the Ulike brand.

I ordered the Ulike X a few months ago and can only say: this thing changed my life!

I can’t believe how convenient and effective it is. Multiple areas where I’ve used it don’t show hair growth for around 2/3 months. I dare to say the results are even better than professional laser hair removal, at a fraction of the cost. Also amazing not to have to go through the awkwardness of doing private areas at a clinic.

It does require some time and discipline, as you have to use it often in the first month of each area and it’s a slow process. But overall it’s absolutely worth it. Pain is very minor due to the comfortable cold tip.

5 November 2025
Unprompted review
Ulike logo

Reply from Ulike

Dear Pedro,

Thank you so much for the incredible review and for trusting Ulike!

We’re thrilled to hear the Ulike X has made such a difference for you. Your dedication and consistency in the first month really paid off—that’s exactly how to get the most from at-home IPL.

Our goal is simple: your satisfaction.

If you ever want personalised tips or have questions, we’re here for you.

The Ulike Team

Rated 5 out of 5 stars

Ulike ipl

Have been using Ulike ipl since last year and i have seen significant change in my hair growth. This is really helpful and money saver for sure.

2 December 2024
Unprompted review
Rated 4 out of 5 stars

Happy ULIKE air 3 Customer

I purchased the ULIKE air 3. I have been using the device for 3 months. I using it on my bikini line and lower legs currently.
First of all, I can confirm that it is painless. I did laser hair removal 15 years ago and that was painful and my skin would look red for at least a day or so following the treatment. The air 3 is so much more comfortable of an experience.
As for results, the hair on my legs seems to grow back slower and more sparsely. Because of my previous laser hair removal treatments, it is harder to tell results on my bikini line. It was already sparse but I’m trying to clean it up a bit more.
However, I feel confident that with continued use of the air 3 I will achieve the results I’m looking for.
I’m really happy with this product and would recommend it to everyone looking for a more affordable and less costly hair removal solution than laser.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Painless, Effective and Convenient

ULike Air10 is convenient and is pain free! It comes with instruction manual with step by step procedures on how to use it. After several weeks of use, I noticed that my armpit hair is not growing as fast anymore. Their customer service is also great. They have a 24 hour response time and had worked on addressing my request immediately. Definitely worth every penny!

30 October 2025
Unprompted review

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