UK Visa Portal Reviews 843

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, most reviewers were somewhat happy with their experience overall. Customers generally found the user experience to be positive, appreciating the smooth and well-handled process, with many noting the quick and efficient response times. People often felt guided through each stage, making the process manageable even when dealing with unfamiliar documentation. However, a significant number of people were dissatisfied with the pricing, feeling they were overcharged for services that could be obtained much cheaper directly from the government. Many reviewers also expressed concern that the website appeared to be an official government site, leading to confusion and unexpected costs.

What people talk about most

Website

Clients share ambiguous opinions on the website. Many reviewers express dissatisfaction, stating the site is... See more

Price

Users describe negative interactions with price, consistently reporting that they were charged significantly... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the speed and efficiency, with some... See more

User experience

Customers had positive experiences with the user experience. Many found the process clear, organized, and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick turnaround and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process itself is quite well designed, but I did have to go back and correct something after my initial submission. It wasn’t a major issue, but it did slow things down slightly because I had to r... See more

Company replied

Rated 4 out of 5 stars

I had trouble getting my pictures accepted at first. It frustrated me that the pictures had to be perfect. I re-submitted another set of shots and failed again. I think better and clearer example... See more

Company replied

Rated 5 out of 5 stars

Jessie (Jherson V.) was fantastic. I really appreciate all her effort. Her service level is extremely high. Thanks a lot, J, for all your help and advice! She called me everytime I made a mistake... See more

Company replied

Rated 5 out of 5 stars

When I first started the process, I’ll admit it felt a bit overwhelming. There were quite a few steps involved, and I wasn’t entirely confident I understood everything correctly. However, what changed... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.


Contact info

3.3

Average

TrustScore 3.5 out of 5

843 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The site is far to expensive, go to the site of the UK gouvernement

The site is far to expensive. When you buy the visa via the regular site from the uk gouvernement, you pay around 20 euro. Via this site you pay almost 90 euros.
If you cancel the procedure, after the payment, but before the applications is submitted to the site of the uk gouvernement, you pay around 65 euros. For nothing. It's a big scam.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Well organized system

It was easy to use, and I got a reply of submission very quickly

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Donna,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

It was fast and the employee cooperated…

It was fast and the employee cooperated with me

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi M B,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Super fast and efficient process!

8 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi HugoAlonso,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

Portal issues but excellent support staff

The portal had limited functionality for dual citizens but the assistance I received over email was super fast, professional and closed my issue off within 12 hours.

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Morgan,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

Very fast Service

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Christof,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

Easy application procedure

It was straight forward, quick, uncomplicated.

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Chiara,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

fast

fast, clear, simple

15 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Renato,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Responsiveness

Responsiveness, amazing turnaround

15 May 2026
UK Visa Portal logo

Reply from UK Visa Portal

Hi Ashish,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

The ease in getting visa ready

The ease in getting visa ready. So very fast.

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Johnny,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

Was mislead

Was mislead. Thought it was the actual government site. Paid way too much.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

the swift and smooth procedure and…

the swift and smooth procedure and service

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Antonino,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

It is so efficient in all aspects.

It is so efficient in all aspects.
Congratulations.

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Azmin,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

The communication made a huge difference

I’ve used online visa services before where you submit payment and then hear absolutely nothing afterward. This experience was completely different. Every important stage was communicated clearly, and I always felt informed about what was happening with my application. The whole process felt transparent and professionally handled from beginning to end.

26 April 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Eric,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Easy to understand

Easy to understand

15 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Ian,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

The best part of the experience is…

The best part of the experience is getting the required
UK Visa so swiftly.

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Kate,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

The attention by Mail was exellent and…

The attention by Mail was exellent and he help me to fix my problem

14 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Maria,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Easy and quick

The application was easy to fill out, and I got my ETA back quickly.

12 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi MeiLing,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Super fast and easy tech to navigate.

11 May 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Cherie,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

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