UK Stairparts Ltd Reviews 

1,424
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are of exceptional quality, beautifully packaged, and arrive very quickly. People also consistently appreciate the incredibly helpful support team, the expert guidance provided over the phone, and the extremely smooth online ordering process. However, some people mentioned minor delivery challenges such as split shipments, delayed communication regarding exact delivery dates, or occasional courier mix-ups. Despite these occasional logistical hurdles, consumers remain genuinely satisfied with the robust materials received, the careful handling of packages, and the prompt assistance offered when resolving small issues.

What people talk about most

Product

Consumers express great satisfaction with the product quality, describing items as top notch and well made.... See more

Quality

Clients share positive opinions on quality, consistently highlighting top-notch materials and excellent... See more

Service

People report positive experiences with service, highlighting fast delivery and helpful support. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt arrivals and... See more

Order

Reviewers highlight satisfaction with the order process, describing it as straightforward and very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend UK Stairparts Ltd highly enough. Great service from start to finish. We purchased oak treads to modernise our 1920’s staircase. We are delighted, absolutely beautiful product.

Rated 5 out of 5 stars

Received the handrails within the time scale given when I ordered. What made it better was when I contacted them and said that because I had removed the old handrails for decorating and my wife was st... See more

Rated 5 out of 5 stars

Great supplier of top quality products. Had a query that was sorted instantly - no hassle at all. Postage is really quick and quite reasonably priced too. Products are really well packaged when... See more

Rated 5 out of 5 stars

I recently ordered a selection of stair parts for a DIY project, and I couldn’t be happier with the service I received. From the very beginning, the team were incredibly helpful, answering all my... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

UK Stair Parts provide the very best in quality stair parts, stair handrails, stair spindles and all other staircase components, suitable for all staircases whether modern, traditional, residential or commercial.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,424)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good indeed

The kit we ordered came on time, the wood was well wrapped up and was exactly as described and the man who delivered was happy to put it in the garage for meI also the person I spoke to when I gave them the order was very polite I will certainly use them again if needed
Thankyou

10 December 2024
Rated 5 out of 5 stars

Personal attention

Personal attention. My problem was sorted quickly and efficiently with the part I had failed to order despatched so that I received it the next day Thank you

26 November 2024
Rated 3 out of 5 stars

Generally Good But.....

We ordered two oak handrails and newel caps, delivered fairly promptly and extremely well packaged/transit protected. Although parts quality is good, we feel that the two rails in terms of grain and shade could have been better matched.

15 November 2024
Unprompted review
UK Stairparts Ltd logo

Reply from UK Stairparts Ltd

Hi Stuart,
Glad to hear that the service and parts were of good quality.
I am very sorry to hear that you was not completely happy with the grain matching of your two Oak rails, we take great care to colour match all items before they leave us.
If you had contacted us regarding this problem, we would of found a resolution for you.

Thank you for the order and great feedback, much appreciated.

Regards
David Chapman.

Rated 5 out of 5 stars

Fantastic service

Always exceed my expectations with clear website, easy ordering system and delivery faster than hoped for.
Excellent customer satisfaction. Thank you.

24 October 2024
Rated 5 out of 5 stars

Highly recommended

Excellent service, great communication. The delivery was well packaged, arrived on time and the stair parts are good quality. I definitely recommend this company.

18 October 2024
Rated 5 out of 5 stars

Great service from UK Stairparts…

Great service from UK Stairparts regarding a recent order. Received a courtesy call to confirm that the order had been dispatched. Order received in good time despite a delay by the courier. Excellent, reliable a certainly recommended.

13 October 2024
Rated 5 out of 5 stars

Good quaility and service

The gentleman I spoke with was very helpfull. All the parts I ordered are very good quality and arrived in very good condition, mainly becaue they had been protected extemely well with cardboard and plastic wrap. However I would not reccomend the shipping company, the driver left everthing on next door's drive in the rain..

9 October 2024

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