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Uklandregister Reviews 

274
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TrustScore 4.5 out of 5

4.4

Consultant
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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, often making complex issues easy to understand. Many people highlight the exceptional customer service, noting that representatives are knowledgeable and provide clear guidance. The overall user experience is often described as positive, with efficient interactions and a reassuring approach. However, some customers also noted significant wait times when trying to reach support by phone. A few other people also felt that the service could be difficult to access, mentioning issues with incorrect documents, unanswered emails, or a lack of response.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the outstanding and amazing support... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the... See more

Response time

Customers had ambiguous experiences with response times, with some reporting long wait times for phone calls,... See more

User experience

Users describe positive interactions with user experience, often highlighting the knowledge and helpfulness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more

Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(274)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Incorrect documents sent

Incorrect documents sent. Documents came much later than specified. Was not clear they are a third party who charge more than the actual land registry.
I've contacted twice via email to rectify, but no response from them.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Needed help

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as though I can get in touch with them again if needed. Excellent service

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Andy

Andy, who i spoke to on 8 January and the person who i spoke to you today were kind, efficient and atient.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Andy

Andy, attended to me professionally and was able to put me in the right direction of my enquiries.

11 September 2025
Unprompted review

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