Uklandregister Reviews 

274
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, often making complex issues easy to understand. Many people highlight the exceptional customer service, noting that representatives are knowledgeable and provide clear guidance. The overall user experience is often described as positive, with efficient interactions and a reassuring approach. However, some customers also noted significant wait times when trying to reach support by phone. A few other people also felt that the service could be difficult to access, mentioning issues with incorrect documents, unanswered emails, or a lack of response.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the outstanding and amazing support... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the... See more

Response time

Customers had ambiguous experiences with response times, with some reporting long wait times for phone calls,... See more

User experience

Users describe positive interactions with user experience, often highlighting the knowledge and helpfulness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(274)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just brilliant!

Well, we were shocked! We expected the phone to ring for ages! We got through on the phone almost straight away. Andy then called us back. He clearly understood what our problem was, which was fairly complicated, and resolved it smoothly. He kept in touch on What’s App and then when we got a really quick application number, Samantha then sorted expediting the matter for us. This matter has been so stressful for us and we expected a complete farce to be honest. But the Land Registry staff are amazing! Thank you!!!!! Incredibly grateful!

25 February 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

The person i spoke to was amazing so…

The person i spoke to was amazing so helpful and understanding and gave me really good advice and provided exceptional customer service more than 5 star i would rate this person 10 stars for his exceptional outstanding customer service skills and his amazing help thank you

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations.

Clear, listened very well. Constructive and understood, questioned to clarify detail.
Extremely impressed. Very grateful for time and advise. Exceeded expectations.
Thank you, Andy.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to register for Property Alert…

Easy to register for Property Alert after hearing on Radio 4 that it is easier for fraudsters to re-register homes that do not have a mortgage. The alert service will inform me if any searches are carried out on my property.

11 February 2026
Unprompted review
Rated 4 out of 5 stars

Andy was very helpful

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that so for him alone I am happy to leave a good review

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful operator named Andy who went above and beyond to answer my questions. Thank you.

30 January 2026
Unprompted review
Rated 4 out of 5 stars

Information required for re mortgage

The information held was sent within 2 minutes of the request.
Unfortunately it was not to the level of detail required for the re mortgage.
Andy was great and it was not his fault that the information was not adequate. He orovided what I asked for

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful.

We were transferred to the correct department within moments. We spoke to a very helpful person, who pointed us in the right direction and gave us useful information.

19 January 2026
Unprompted review

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