UK Doors Online Reviews 

278
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Really responsive team, competitive quote and strong product fit led to us purchasing. Super happy with the product, looks great and feels really sturdy. Many thanks especially to Matthew Denton for h... See more

Rated 5 out of 5 stars

I contacted Uk doors when at the planning stage of my self build project. Due to a few issues my end I needed to tweak and change and luckily Megan S has the patience of a saint and did a number of re... See more

Company replied

Rated 5 out of 5 stars

Have used UK Doors Online a few times for various projects and been nothing but impressed with the product and service received. Megan, our sales contact always responds quickly and efficiently ensuri... See more

Company replied

Rated 5 out of 5 stars

Really impressed with UK Doors Online. The quality of the product is excellent – solid, well finished and exactly what we wanted. Megan, our agent, was brilliant throughout – very friendly, knowledgea... See more

Company replied

Company details

  1. Door Manufacturer

Written by the company

Here at UK Doors Online, we fabricate Aluminium Bifold Doors, Aluminium French Doors, Aluminium Single doors. Supplying to both Trade and Retail. As you can see from our reviews, we try really hard to keep our customer service levels as high as we can. The doors we make are as good a quality as anyone can buy. We put care and attention in to every door we make, ensuring they are built to the highest standard. All the reviews we get are passed out to the team, so they can all see how well they are doing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(278)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service

Everything from start to finish I was happy with, bifolds windows and a bespoke window were all ordered and made to high quality, couldnt be happier. Megan in customer service was on hand to answer any questions and the delivery team let me know the day when it would be delivered and I had a phonecall for both deliverys. Highly recommended.

18 April 2023
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good. I'll pass on your comments to Megan and the deliveries team

Rated 5 out of 5 stars

Great bi folds doors at a good price

Great bi folds doors at a good price
I would highly recommend
Really easy to deal with
Paul
the sales guy has been fantastic
Really helpful.
Thanks Gary

14 April 2023
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good. I'll pass on your comments to Paul. Thanks for the business

Rated 5 out of 5 stars

Brilliant from start to finish

My purchase of my Bi Fold doors from UK DOORS was Brilliant from start to finish very competitively priced the sales team were brill and delivery was top notch he even help me carry everything right round the back of the house cheers.

10 April 2023
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good.

Rated 5 out of 5 stars

We ordered 2 sets of bifolds from UK…

We ordered 2 sets of bifolds from UK Doors Online recently, we found them to be one of the best companies we dealt with through our whole build.

Their eagerness to help through the sale even now a few months after we had our doors delivered, they are still extremely helpful and understanding.

We have dealt with Stacey throughout the aftersales process and she has been very patient (with my email issues) and nothing has been too much trouble for her.

Great, great team to deal with.

27 March 2023
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good. Hope the rest of your build goes well.

Rated 5 out of 5 stars

Credit where credit is due this company is great

Credit where credit is due this company have been great. The ordering process was great, my fitter said he really liked the quality of the bi folds as well. And i did have to contact them for some after sales service as well as my fitter lost a trickle vent and again it was great customer service.

23 March 2023
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good.

Rated 5 out of 5 stars

Great service

Great service
great product
Very easy to fit

27 January 2023
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good.

Rated 5 out of 5 stars

Great company

Great company, really helpful throughout the ordering process. Brilliant product and at a reasonable price which is very refreshing. Can't speak highly enough about my experience.

23 September 2022
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good.

Rated 5 out of 5 stars

Top class service as usual

Top class service as usual. Good price, great product and excellent service.

17 February 2023
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good.

Rated 5 out of 5 stars

Great company

Great company, great price and great service from Paul.

2 February 2023
Unprompted review
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Reply from UK Doors Online

Hi, thank you for the review and glad you found our service and product good. I'll pass on comments to Paul

Rated 5 out of 5 stars

The customer service at UK Doors Online…

The customer service at UK Doors Online is outstanding. Every question I sent via email was answered within the hour. Delivery was complete and on time as expected. Amazing. Will be recommending to all of my friends and family.

26 January 2023
Unprompted review
Rated 1 out of 5 stars

Complete false economy, very poor

Firstly I was sent faulty doors, which the company finally admitted after I sent photographic evidence. As a result water does not drain properly out the front of the doors, but instead goes under the doors and into our property (think large puddles inside after every downpour).

Company finally sent someone out, who said to my face the track would need modifying, but later lied and said doors were fitted incorrectly (they weren't).

Throughout the whole process (over 2 months now), communication has been very poor (not answering calls, not returning calls or emails, or doing so but very very slowly.) The result is that I have huge damage to our internal floor after the recent heavy rain. I get the impression they have zero interest in customer care.

UK doors have denied responsibility and refused to pay for sorting their issues. They did recently offer to send out a new bottom track/cill for me to pay someone to fit, but this was a week ago now and I've chased about this multiple times with no response.

Now I understand how they're able to be so cheap - poor QA and terrible aftercare. I wish I'd paid just a bit more and saved all this grief!

25 January 2023
Unprompted review
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Reply from UK Doors Online

Hi Duncan,
First of all, I apologise that you feel you have not had a satisfactory experience with us.
Just to clarify a couple of points, we did send an engineer out to have a look into the issues you were having with drainage, who advised that during the fitting process some screws had been fitted into the bottom track and onto your timbers below and not been sealed. He then sealed these for you and advised that some additional sealing around the edges of the bifold would be needed as there were some gaps which were a fitting issue. Our engineer confirmed that the face drainage was indeed in place as it should be, but the water was draining out of the bottom of the track due to the screws not being sealed.
We did offer to supply you with a new frame which included an integrated cill, as you had commented that you would like to have a cill even though you had specifically ordered a door without a cill. This is a brand new product, not on the market yet so we advised that this would be possible, but we couldn’t guarantee a date to get this to you. We offered to provide this free of charge, to help out but could not get it to you by your requested date (within a week) as we advised, this was a new product we do not have stock of yet and we were trying our best to get a date to get this in, so we could get it to you. You advised that you no longer needed this as we could not provide it within 7 days. We also offered to provide a service engineer on site to assist in changing the frame over, again free of charge.
We do pride ourselves on our service levels, and I can see we had many communications with yourself but I do apologise that you feel we fell short on this occasion, and I will be passing your feedback onto the team to see how we can improve in future.

Rated 5 out of 5 stars

Love these doors

Love these doors. They arrived with no hassle and are great quality.

1 December 2022
Unprompted review
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Reply from UK Doors Online

Hi Naomi, thank you for the review, it's much appreciated

Rated 4 out of 5 stars

Good Quality and Price

Good communication with Paul, very helpful with any queries I had before placing my order.
Delivery was as per date originally given, no issues and the driver was very helpful.
Bi folds are good quality, easy to install and we are very happy with the end result.
Good value for money and would defiantly use again.

14 November 2022
Unprompted review
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Reply from UK Doors Online

Hi David, thanks for the review, it's much appreciated

Rated 5 out of 5 stars

Once again superb service from Megan…

Once again superb service from Megan and also Kirstie

Both my bifold doors are excellent

Thank you

12 January 2023
Unprompted review
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Reply from UK Doors Online

Thanks for the review, I'll pass your message on to Megan and Kirstie too.

Rated 4 out of 5 stars

French Doors

received doors a week after the original confirmed date ,managed to overcome this . Doors were of a decent standard although glazing rubbers were short in the corners and the handles were not the colour I ordered although the customer hasn't said anything. I did ring about issues and they offered to send new rubbers out but that meant I would have had to deglaze doors ! Overall decent doors at a sensible price although attention to detail leaves a little to be desired. That said I would use them again

25 November 2022
Unprompted review
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Reply from UK Doors Online

Hi Darren. Thanks for the review. Sorry for the short gaskets, as we said in service, we are more than happy to send replacements, but understand the hassle of changing. If there are any problems in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Great doors

Great doors
Great sales team
Great after sales team
Great price

21 November 2022
Unprompted review
UK Doors Online logo

Reply from UK Doors Online

Thank you for the review, it's much appreciated.

Rated 5 out of 5 stars

Great priced doors. EXCELLENT staff!

Great priced doors. Very friendly staff and they went out of their way to help me with a mistake I did.
I HIGHLY recommend them! I'd use them again at the drop of a hat.

12 January 2023
Unprompted review
UK Doors Online logo

Reply from UK Doors Online

Thanks for the review, it's much appreciated

Rated 5 out of 5 stars

Excellent service

Excellent service, Good quality bifold doors, Best Price ,will buy again in future thanks to all team 👍

11 January 2023
Unprompted review
UK Doors Online logo

Reply from UK Doors Online

Thanks for the review, it's much appreciated

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