UK Car Glass Reviews 

1,465
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the quick response times and high-quality work. Many people appreciate the kind, supportive, and communicative staff, who make the entire process smooth and hassle-free. The booking process is frequently described as easy and efficient, with many reviewers noting the excellent value and competitive pricing compared to other companies. However, some customers experienced issues with product delivery, such as receiving the wrong glass for their vehicle. A few other people also felt that the messaging service was poor or that there were delays and incorrect pricing during the booking process.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Price

Customers had positive experiences with price, often noting competitive and great prices compared to other... See more

Product

Consumers find product to be ambiguous, with some reviewers having difficulty locating specific replacement... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy and quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much for making the repair of my vandalised car window possible at such short notice, so we managed to keep our schedule as planned and ferry reservation, too! Can highly recommend! Kind... See more

Rated 5 out of 5 stars

Found an expanding spiders web crack on my laminated drivers side window at 3pm Wednesday…. by 9-30am Thursday the faulty glass had been removed and replaced at my home. Fantastic service! Great Cus... See more

Rated 5 out of 5 stars

Ash and Liah fitted a new windscreen in our Fiat campervan last month. We simply could not have been happier with the service. They are a lovely couple and completed a fantastic job, at a very compet... See more

Rated 5 out of 5 stars

Not one to leave reviews about anything, but your customer service was brilliant! Technician allocated almost straight away, turned up and done the job to a high standard. Cant fault uk car glass, wil... See more


Company details

  1. Auto Glass Shop
  2. Auto Repair Shop

Written by the company

Book an appointment with UK Car Glass. We will repair or replace your windscreen at a time and place of your choice. Online windscreen quote and booking


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,465)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just had my Nissan Juke’s windscreen…

I just had my Nissan Juke’s windscreen replaced today, and I couldn’t be happier! The team was super friendly, really efficient, and so professional. It was great to have a McDonald's right next to the workshop to relax while I waited. I had my car back in just two hours – such a breeze!

2 April 2025
Rated 4 out of 5 stars

Impressive service.

Was contacted by Joe in the morning. When he arrived he came across as a nice guy. Informed me how long it would probably take.(which was spot on!)
Took my works parking permit sticker off and stuck it on the new one.
Very impressed with the quickness of service and the communication was great.

27 March 2025
Unprompted review
Rated 4 out of 5 stars

The technician

The technician, Graeme, was very profession and friendly. He explained the process and answered any questions I had about the fitting and after-care

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Used Whattsapp and dealt with real people rather than chatbots. They communicated quickly and answered my queries/questions. Fitter turned up exactly when they said he would and did a great job

24 March 2025
Unprompted review
Rated 5 out of 5 stars

An Excellent Fit of Rear Window

The fitter arrived on time and was happy to explain the procedures to fit a privacy glass rear window. This was clearly a skilled job that needed several parts removing before the glass fitting. He was a neat and tidy worker vacuuming all the broken glass before starting and even polished the rear window when he had finished. In summary an excellent job by a skilled professional employee, who is a credit to the company. I understand he is based in Lewes.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick and good to deal with

Ordering was easy: the website is really well-designed and the followup emails and texts inspire confidence. Easy to contact with questions. John arrived on time, a real expert, did the job quickly and left everything tidy.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended

By far, the best quote so I wasn’t expecting too much by way of a dependable customer service. How wrong I was!! Everything to do with my windscreen renewal was extremely professional, helpful and friendly. The date of fitting was arranged, the fitter arrived bang on time and executed his task with skill and expertise. I can 100% recommend UK Car Glass.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

If you need vehicle glass Try Them

excellent service, excellent communication and dealt with my enquiry quicker more efficiently than all the usual suspects...and had the best price of all the companies I contacted

4 March 2025
Unprompted review
Rated 4 out of 5 stars

Painless service, just don't rely on the quote too much

Pretty painless process for booking a replacement windscreen and very good availability in terms of the wait for fitting. Also one of the few who will give you a quote without having to surrender all your personal information just to get an email/phone call.

Be advised the quote you get might not actually be what you have to pay though as they will come back with another price after booking if they find something else you need (you can't state much when requesting the quote) so don't necessarily take that price as gospel even though the site suggests they've already checked this before quoting.

The contractor who came out was excellent. On time, did exactly what he said he was going to do, and almost to the minute of how long he said it would take. Kept us updated along the way with progress etc. and left no trace he'd been there (apart from a shiny new screen of course!). Definite 5/5 for the "boots on the ground" so to speak.

8 March 2025
Rated 5 out of 5 stars

Super slick service from UK Car Glass

Super slick service from UK Car Glass. Great communication left me in no doubt that my order had been received and processed. Their partners at Taylor Windscreens were equally good on communication and I was immediately contacted by them with clear instructions. The fitting of my windscreen took place exactly at the promised time and the fitting was quickly and expertly executed. I would highly recommend this service and I will be using uk car glass for all my car glass needs.

5 March 2025
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I would not hesitate to use them again if ever i need another windscreen, or recommend them to others.

I was kept informed of progress and they arrived when they said they would and done a very good job replacing the glass.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

I would personally avoid

I would personally avoid. They lul you in with a complicated qualification process. Then manually re quote with a higher price. Then Kayla called me with a quote triple the online quotation immediately on the offensive trying to blame I hadn’t described my car correctly. Just a simple reg number should find the right screen, but that wasn’t the case for me. It seems they definitely have an upsell angle. Very disappointed with the confrontational call after.

20 February 2025
Unprompted review
UK Car Glass logo

Reply from UK Car Glass

Hi Danny,

Thank you for sharing your feedback.

We always perform a parts check on new orders to ensure the windscreen selected online matches the one currently on your car.

I’ve just recreated the booking process, and if you choose “no” for a heated windscreen, the quoted price is £514.90. However, the parts check we conducted (which I’ll email you shortly) shows your Jaguar has the following features: acoustic (noise reduction), green tint, defogging detector, heated windscreen, rain sensor, and VIN notch.

The correct windscreen for your car is therefore priced at £1,405.80.

We understand it can be challenging to identify all the features of your windscreen, which is why we offer to verify them manually if you reach out beforehand.

We’re not trying to upsell you; we simply want to ensure we fit the correct glass to your vehicle.

Please reply to my email if you have any other questions.

PS. I’ll listen to your call with Kayla to ensure you received the service and correct information I expect in situations like this, where there is a price difference.

All the best,
Nino
Director, UKCG

Rated 5 out of 5 stars

Competitive & efficient

Competitive pricing.
Kept informed all along the process.
The windscreen fitter was polite, efficient and competent.
Overall I'm very pleased.

17 February 2025
Unprompted review

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