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Toonzshop UK Reviews 5,854

•
TrustScore 4.5 out of 5

4.6

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 511 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of the products, particularly the clothing, which many describe as beautiful, well-made, and comfortable. Customers are consistently satisfied with their orders, noting that items often match descriptions and fit perfectly, thanks to accurate sizing information. The delivery service is frequently highlighted for its speed and reliability, with many expressing surprise at how quickly their purchases arrived, even for international orders. The overall service experience is also highly rated, with customers appreciating the friendly and expeditious support team. However, some reviewers were not happy with the product quality, mentioning issues like receiving items with unexpected material compositions, or garments that were not as pictured in terms of fit or color. A few other people also felt that the sizing was inconsistent between similar items or that the quality was poor, describing items as cheap or damaged upon arrival. Additionally, some customers experienced problems with delivery, including lost packages or delays, and expressed dissatisfaction with the carrier.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful designs, good quality... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Reviewers express satisfaction with their orders, often praising the quality of items and the overall... See more

Service

Reviewers highlight positive aspects of service, with many praising the great and expeditious support team,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The dress I bought is very beautiful and it's perfect on me! The service is great and the support team is very expeditious. The only thing that turned out to be less good was the fact that I had to bu... See more

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more

Rated 5 out of 5 stars

I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more

Rated 5 out of 5 stars

Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more

Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

Unfortunately did not receive my parcel…

Unfortunately did not receive my parcel :(

12 January 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
I’m so sorry that your package is taking longer than expected to arrive :'(
I recommend reaching out to my colleague Delphine from our customer service team at commandes@toonzshop.com
She’ll be happy to look into the delivery and see what’s going on.
Thank you so much.
Have a lovely day,
Constance.

Rated 2 out of 5 stars

Enshittification

The same product that I ordered a couple years ago which was originally made in cotton, is now made with cheap polyester. Another good brand going through enshittification in the name of profits.

1 January 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read your disappointment :(
I’d like to clarify a few important points, as there seems to be a misunderstanding. This specific jacket was part of a final clearance, which means it will no longer be produced. According to our records, the material composition shown on the product page at the time of your order was accurate and clearly specified, precisely to avoid this kind of disappointment upon delivery.
More broadly, I also want to reassure you that our approach is actually the opposite of what you’re describing. When we make changes to materials, it is overwhelmingly part of a transition towards more natural, ecological, or responsible fibers, not cheaper ones. We work with small ateliers, and availability of materials can vary over the years, but profit-driven "downgrading" is not something we stand for.
That said, your feeling is valid, and I’m truly sorry this piece didn’t meet your expectations. If you’d like to discuss this further or explore possible solutions, our customer service team is always available and happy to help, you can reach out to them at commandes@toonzshop.com
Have a nice day,
Constance.

Rated 5 out of 5 stars

Just great

Great materials, amazing patterns. Clothes are durable and sizing guide and tips by the products are super helpful

1 January 2026

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