Toonzshop UK Reviews 5,854

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 511 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of the products, particularly the clothing, which many describe as beautiful, well-made, and comfortable. Customers are consistently satisfied with their orders, noting that items often match descriptions and fit perfectly, thanks to accurate sizing information. The delivery service is frequently highlighted for its speed and reliability, with many expressing surprise at how quickly their purchases arrived, even for international orders. The overall service experience is also highly rated, with customers appreciating the friendly and expeditious support team. However, some reviewers were not happy with the product quality, mentioning issues like receiving items with unexpected material compositions, or garments that were not as pictured in terms of fit or color. A few other people also felt that the sizing was inconsistent between similar items or that the quality was poor, describing items as cheap or damaged upon arrival. Additionally, some customers experienced problems with delivery, including lost packages or delays, and expressed dissatisfaction with the carrier.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful designs, good quality... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Reviewers express satisfaction with their orders, often praising the quality of items and the overall... See more

Service

Reviewers highlight positive aspects of service, with many praising the great and expeditious support team,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The dress I bought is very beautiful and it's perfect on me! The service is great and the support team is very expeditious. The only thing that turned out to be less good was the fact that I had to bu... See more

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more

Rated 5 out of 5 stars

I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more

Rated 5 out of 5 stars

Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I dont usually write reviews because…

I dont usually write reviews because more often than not things aren't even worth a review, not in this case. I love the items I purchased- they fit well, the fabrics feel great, colours are beautiful and the designs are awesome! All round good experience. I'll definitely be back ✌️

19 February 2026
Rated 4 out of 5 stars

Alternate Chic with Quick Int’l Shipping!

The cool styles and relatively quick shipping from Europe to the US were excellent! My only complaint is that 2 of the 3 items I purchased ran a bit small. These didn’t have warnings about that at the time (that they run small), but they may now. The shirt that fit correctly is one of my new favorites! I absolutely recommend Toonzshop, just keep an eye on the sizing and warnings they share about it.

5 January 2026
Rated 5 out of 5 stars

Great company

Everything worked as it should. Good website, nice and realistic pictures, easy to use and fast service.

13 February 2026
Rated 5 out of 5 stars

Absolutely love these designs...

At first I was a little hesitant about ordering clothes from outside of the UK but I needn't have worried. I followed the sizing guide and all items I received fit perfectly. I love the design of the clothes, it's great to be able to wear something different and the clothes themselves have had many compliments. Delivery was quicker than expected too. I will have no hesitation in placing future orders. Overall, a great experience!

9 February 2026
Rated 5 out of 5 stars

I am truly surprised by the quality of…

I am truly surprised by the quality of those clothes. It’s incredible! They look better love then in pictures which is rarely the case. I am in love with them. Ordered infinity jumpsuit, two tops and leggings and I will order again. Order was shipped to Poland, I waited maybe a week. Overall great experience?

17 February 2026
Unprompted review
Rated 1 out of 5 stars

I want to return the product

I want to return the product, it doesn’t suit me and it has an awful smell.
I checked out as guest when ordering as it wouldn’t let me register an account.
And now I can’t action a return. I have emailed about it. No reply

4 February 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello there :)
I’m very sorry to hear that the product didn’t meet your expectations :(
Just so you know, my colleague Delphine replied on Monday morning with the detailed steps to process your return easily, even if you checked out as a guest. Could you please check your inbox (and spam folder) to make sure you received her message?
Also, I can see in the email you sent to our customer service team that you did not talk about the smell you mentioned in this review. Please feel free to let my colleague know more about it, as this helps us investigate and improve our quality control.
Once again, I apologize deeply.
Have a nice day,
Constance.

Rated 1 out of 5 stars

Received a jumper with a BOGEY on it

Received a jumper with a BOGEY on it - as much as I wish I was joking, I am not. Somebody has clearly tried this item on before and returned it after (I would hope involuntarily) wiping their nose on it, tag missing and all, and it must have slipped through the checks and ended up with me, yay. Since I am not particularly keen on removing strangers nasal discharge (let alone for health and safety reasons), I tried to get a returns label from this company, but they seem to be in no rush to even reply to my email. Not a pleasant experience.

5 February 2026
Toonzshop UK logo

Reply from Toonzshop UK

Good morning there,
OMG :o I am truly horrified to read about your experience and sincerely apologize for receiving an item in such an unacceptable condition. I totally understand how you feel and how disappointed you must be. This clearly does not meet our quality standards :'(
My colleague Delphine responded on Monday morning and sent you a prepaid return label so you can send the jumper back at no cost (please kindly check your spam folder in case her message landed there).
Please be assured that we are taking this matter extremely seriously and will implement the necessary additional checks to ensure this kind of situation never happens again.
Thank you so much for pointing out this situation and once again, I deeply apologize for it.
Have a nice day,
Constance.

Rated 5 out of 5 stars

Love them!

I got my package really fast and the I'm in love with the products and the creativity put behind them 😍

3 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look